COIN Reddit Mentions | ChartExchange

This issue was reported to TD Ameritrade on May 14th, 2024, but it hasn’t been resolved. In fact, they closed the ticket without providing an explanation. At that time, TD Ameritrade was experiencing system errors that caused missing transactions, incorrect prices, and wash sales on both legs of a credit call spread that was rolled.
I primarily trade defined risk plays, including credit call and put spreads, covered calls, and Iron Condors, and I often roll them when needed. Wash sales were never an issue until recently, and they’re only occurring on a handful of underlying stocks: NFLX, APP, COIN, and CVNA. These stocks have old or ghost transactions with different time and close dates and prices.
On May 14th, 2024, the Net Liquidity on my account was $41K instead of the usual $119K. While they did update the Net Liq page to reflect their mistake, my account value didn’t change. However, the ticket was closed because they simply updated the page with incorrect or outdated transaction information.
I’ve called TD Ameritrade about this issue on several occasions over the past few weeks, but I haven’t been able to get anything accomplished. Every time I call, they seem to dismiss my concerns and tell me that I’m wrong. I’m hoping someone can help me determine if my findings are valid or if I’m mistaken. Fortunately, I have mathematical knowledge to help me make an informed decision.
Thank you for your time and consideration.
https://preview.redd.it/hnxsu5cqhg5f1.png?width=2688&format=png&auto=webp&s=4f3785800df9a1730badaaa6c15cf57b8599e7cd
https://preview.redd.it/cprqy2xthg5f1.png?width=2726&format=png&auto=webp&s=ad9127aad538687b12bb781a015e0e17039beb16
Some of the screenshots were taken on the 10th and 14th May 2024 via Iphone. After an email notified to Schwab, they updated the Net Liquid to $119K, however, screenshots from my phone will reflect the real Net Liquid.
[Taken via iphone on May 12th , 2024 which was a Saturday. The Net Liquid was $41K. 600 shares AMD was transferred as well, but CS was adamant the shares of AMD was 400. ](https://preview.redd.it/txmk2tmang5f1.jpg?width=4032&format=pjpg&auto=webp&s=219b0bb17320d3a791697d0cd29087e77ba1d98d)
[Iphone on May 12th, Saturday. ](https://preview.redd.it/8mzubb1eog5f1.jpg?width=4032&format=pjpg&auto=webp&s=e4cb6a5b9991b1eb018eabae7ae3f97c01aefd67)
[600 of AMD shares were transferred from Ameritrade, but CS refuses to believe logical math.](https://preview.redd.it/1iz88bgrog5f1.png?width=4096&format=png&auto=webp&s=f8110945aa269b9855147170c5fedde439ca2661)

This issues with transfer roughly reduced my net liq by $60K, but CS argues otherwise. This has been updated to correct account value, but rest of the numbers was updated. Most of the customer reps are young kids with a strong and argumentative attitude. My average calls last approximately 1 to 2 hours at least 4 times a week. Thank again for your help.
[This was taken on May 13th which was holiday.](https://preview.redd.it/46vmfqsmqg5f1.jpg?width=4032&format=pjpg&auto=webp&s=08874f7dbd44b30581ef09fab98657b1a9784ab5)
I’ve squandered an entire year of my life, and I’ll never get it back. My relationship with my wife and kids has deteriorated to a point of irreparable damage. My business has suffered as well. These days, I spend most of my time auditing every trade, taking screenshots, and on the phone with customer service representatives, but nothing gets accomplished because they’re always right. A stockbroker from high school suggested that I contact FINRA, the SEC, or a forensic accountant.