RTO
Rentokil Initial plc
stock NYSE ADR

I don’t work there anymore so I’ll answer. Your Client Satisfaction score needs to be at or around 99%. Your average hand time should be around 10 minutes per call, your wrap time should be 30-40 seconds, and your point of contact resolution should be around 80%. That means you should handle 8 out of every ten calls. Can be grueling. You sign a two year commitment, so you cannot take an operations or branch role until you’re out of the commitment.
Personally, for a phone role, I’d look at Fidelity, because they still offer full time remote. Schwab is doing RTO, and the rumors are that they’ll be full time back in office sometime in 2027.

I don’t work there anymore so I’ll answer. Your Client Satisfaction score needs to be at or around 99%. Your average hand time should be around 10 minutes per call, your wrap time should be 30-40 seconds, and your point of contact resolution should be around 80%. That means you should handle 8 out of every ten calls. Can be grueling. You sign a two year commitment, so you cannot take an operations or branch role until you’re out of the commitment.
Personally, for a phone role, I’d look at Fidelity, because they still offer full time remote. Schwab is doing RTO, and the rumors are that they’ll be full time back in office sometime in 2027.