MAS
Masco Corporation
stock NYSE

2026. I would rate IBKR SG low too. I have transferred money HKD into IBKR. HKD49 and HKD1. IBKR said I did not insert full Interactive Broker name, rather than IBKR. OK, my fault. but they KYC-ed me properly, the funds is with them. They gave a deadline they would refund the money due to internal policy (so this is not a bank problem) since they refused to credit it to my IBKR account. They didn't. The money was lost for 2 months unaccounted for. Given the amount was small, i forgotten about it. and I sent a large amount of HKD over. Same issue. They said they would return the money. Except that they didn't for 4 weeks. Finally when they returned it, they deducted massive HKD300 out of it claiming it is their intermediary Bank DBS who charge intermediary fee. DBS denied it. Remember IBKR also bragged that 1st withdrawals are "free"? It wasn't. And also, let it be clear that despite IBKR successfully ID me, verified my money belong to me, they CHOOSE to bounced it back. This has become a MAS complaint for 2 months and IBKR is claiming that they are still "investigating" that HKD49+HKD1 and HKD300 (in total worth less than SGD100). I think sacking one of their SG staff and reimburse me that cost + opportunity lost (HK stocks soared in that 3 weeks IBKR lost my money) would have been better for IBKR. I cannot imagine IBKR behaves like this in USA or AU. It is very typical SG style.

Then I sent AUD10 to IBKR SG. It arrived same day. Next, I transferred massive amount AUD from Australian Bank to SG bank. Despite all the scam hurdle, account freeze, control being put in place to validate I am not being scammed. Australia Bank successfully send, and SCB singapore successfully acknowledge receipt within half day. Imagine, this -- 2 big aging banks managed to send funds within half day using an OLD OLD OLD SWIFT in half a day. I then onward that large amount of AUD to this so-called agile, fintech - IBKR (after successfully tested it with AUD10 a day earlier)... ... you can guess what happen now... IBKR lost that large AUD sum. and now the SG office is copy-paste scripted answers.

It is no joke that there is a corporate culture difference between IBKR SG/India vs IBKR Australia itself. During busy hours, some SG calls are routed to Australian team. I kidd you not that IBKR AU is as professional as typical Aussie banks. They are the one that raised a formal complaint. While SG team and India team has been stonewalling me, hang up my call, reply with scripted evasive non-committed replies. If you are trading large amount of money and doing transfers... IBKR SG is best to avoid. I would say IBKR SG poor servicing, lazy attitude is no service to IBKR group business model of low fx rate, low trading fees. My AU money is still missing at IBKR SG and I am so stressed.

I tried with Tiger and MooMoo... you would notice a WORLD of difference in their customer service. Their staff seemed to be staffed by PRC or something, but they bring over a culture of efficient, knowledgeable and prompt responses that carries concrete result without delay similar to aussie style

2026. I would rate IBKR SG low too. I have transferred money HKD into IBKR. HKD49 and HKD1. IBKR said I did not insert full Interactive Broker name, rather than IBKR. OK, my fault. but they KYC-ed me properly, the funds is with them. They gave a deadline they would refund the money due to internal policy (so this is not a bank problem) since they refused to credit it to my IBKR account. They didn't. The money was lost for 2 months unaccounted for. Given the amount was small, i forgotten about it. and I sent a large amount of HKD over. Same issue. They said they would return the money. Except that they didn't for 4 weeks. Finally when they returned it, they deducted massive HKD300 out of it claiming it is their intermediary Bank DBS who charge intermediary fee. DBS denied it. Remember IBKR also bragged that 1st withdrawals are "free"? It wasn't. And also, let it be clear that despite IBKR successfully ID me, verified my money belong to me, they CHOOSE to bounced it back. This has become a MAS complaint for 2 months and IBKR is claiming that they are still "investigating" that HKD49+HKD1 and HKD300 (in total worth less than SGD100). I think sacking one of their SG staff and reimburse me that cost + opportunity lost (HK stocks soared in that 3 weeks IBKR lost my money) would have been better for IBKR. I cannot imagine IBKR behaves like this in USA or AU. It is very typical SG style.

Then I sent AUD10 to IBKR SG. It arrived same day. Next, I transferred massive amount AUD from Australian Bank to SG bank. Despite all the scam hurdle, account freeze, control being put in place to validate I am not being scammed. Australia Bank successfully send, and SCB singapore successfully acknowledge receipt within half day. Imagine, this -- 2 big aging banks managed to send funds within half day using an OLD OLD OLD SWIFT in half a day. I then onward that large amount of AUD to this so-called agile, fintech - IBKR (after successfully tested it with AUD10 a day earlier)... ... you can guess what happen now... IBKR lost that large AUD sum. and now the SG office is copy-paste scripted answers.

It is no joke that there is a corporate culture difference between IBKR SG/India vs IBKR Australia itself. During busy hours, some SG calls are routed to Australian team. I kidd you not that IBKR AU is as professional as typical Aussie banks. They are the one that raised a formal complaint. While SG team and India team has been stonewalling me, hang up my call, reply with scripted evasive non-committed replies. If you are trading large amount of money and doing transfers... IBKR SG is best to avoid. I would say IBKR SG poor servicing, lazy attitude is no service to IBKR group business model of low fx rate, low trading fees. My AU money is still missing at IBKR SG and I am so stressed.

I tried with Tiger and MooMoo... you would notice a WORLD of difference in their customer service. Their staff seemed to be staffed by PRC or something, but they bring over a culture of efficient, knowledgeable and prompt responses that carries concrete result without delay similar to aussie style