CRM
Salesforce, Inc.
stock NYSE

It is not CRM, no. I gave the example to show the types of moves I see in the enterprise scene, at least in EU where the deinvestiture from the US is a big thing. Will these projects be a success? From my own personal experience with these technologies I would say they will. But really only time will tell.

That is entirely too vague for me to actually trust it as credible DD. Atlassian isn’t even a CRM company anyways.
More importantly, it does not show in the numbers (yet). Customer churn is still remarkably low and it is even lower with large enterprises.

I know more than a couple replacing SNOW and SAP, I’m supporting a team replacing atlassian on a 35 billion Euro manufacturing company. I recently also supported a medium sized organization build their own CRM.
People don’t understand the dimension of the revolution we are currently on.

Sell CRM - buy SanDisk or Micron (MU) those memory stocks are selling every memory chip on their factory Assembly Line. Going into 256 GB phones, Laptop 💻, 4 Terrabyte Hard Drives for PlayStation PS5 or AI Data Centers. Apple "forced" to increase prices.

There is almost always a better industry-specific software solution available. CRM market share is roughly Salesforce 25%, Dynamics 5%, Oracle 5%, Zoho 5%, and the 10k industry-specific platforms making up the remaining 50%.

I’ve avoided adding to MSFT during most of this selloff, but around $378 it’s getting harder to ignore.

The whole software sector on moomoo is bloody red, which has been treated like AI is about to destroy every existing business model. CRM, NOW, ADBE and even MSFT have all been hit hard, while the broader market hasn’t looked nearly as bad.

MSFT’s business still looks solid. Revenue rose 18% last quarter, operating income grew 20%, and Azure growth remained strong. The bigger concern is whether the company’s massive AI spending will generate enough return to justify the investment.

The stock is now trading much closer to a normal market multiple than the premium valuation investors were used to paying. That sounds attractive, but software still has zero momentum and there may be more forced selling ahead.

What would you say?

As someone who has been both a user of Salesforce as a sales rep and now the product owner/architect of a Salesforce instance at a global, billion dollar company, I feel uniquely qualified to speak on this. I love Salesforce (the literal implementation, what it can do, how you can customize it) and I loathe Salesforce (the company and SaaS provider). These two things can exist at the same time and they do across enterprises triple and quadruple the scale of my own company.
If you’ve ever used Salesforce as an end user, you probably fall into the camp of “Salesforce sucks” and the reasons you may be right about that often have very little to do with the product they offer, but rather how it’s implemented.
If you fall into the camp “Salesforce sucks, but it’s integral to business processes” which is the bucket I’m guessing the person I’m responding to here falls in, the thing that makes Salesforce powerful is not usability, but infrastructure. The concept of the source of truth and understanding that what salesforce offers is not the best app for every thing a business might do, but a source where all relevant inputs can flow into and create actionable outputs is why they are the number one CRM.
Is it right for every business? Absolutely not. Is it the best enterprise platform available for any type of business? Absolutely. Is there a middle I’m not seeing there? Of course. But they built a platform that can read and write to any other platform and that is really all enterprise SaaS needs to be. Now of course AI is changing all of that, but don’t you think for second that a team of engineers and a budget of two million a year vibe code their way into building a bespoke replacement for your company. AI can do a lot of things, but it can’t, without a lot of blood sweat and tears rip and replace what Salesforce manages for the end customer. Yes, it’s clunky, it’s hard to manage, but it’s literally the best option right now and they are also uniquely positioned to pivot when a standard UI interface is no longer they way that workers interact with customer data.
Source of truth, system of record, these things are not easily managed and integrated across global platforms, but they are the reason Salesforce is where they’re at. If you build a software that can’t integrate with Salesforce, you’ve built a bad product that nobody will use. Will that calculus flip eventually? Probably. But anyone who has been close enough to understand what I mean by Corporate Inertia will understand that a fundamental shift away from Salesforce is at least 10 years away.

Custom CRMs are the best tbh. I know that isn’t the point of your question, I just think that because every company wants these generic CRMs to be heavily customized to their special workflows and it’s such a pain in the ass, not to mention expensive, it’s probably the optimal solution assume the company is of scale to support it. Ofc, I understand that is a really though sell if they are currently invested in another platform but I’ve seen the reverse too.
I know of a company moving off their customer CRM, which was working quite well since they had a really strong internal team, but because someone high up wanted to move onto a generic CRM they started a huge migration projection. It resulted in a bastardized beast that required a ton of consultant spend to do the initial build out as well as spend on fixing and modifying. Last I hear it is still going poorly, with people afraid to admit so. For what gain? Unclear. What is clear is that any lackings of the custom CRM would’ve been easier to change vs doing all this.

No it won’t, the narrative would these companies suck, can’t complete in the AI space and their stocks would creator more.
Elmo and SpaceX just went public and they will buy all the gpu’s and compute power they can get. Cuz even if the build out data centers and can’t use all the compute power, they can lease ot to someone else.
Google isn’t slowing down on their spending.
Apple isn’t gonna be like, hey MSFT cut their spending, maybe we should do the same and fall behind the AI race.
Then you got OpenAi and Anthropic whose existence is based on AI. Palantir, Oracle, CRM, IBM, ADBE, DDOG, NFLX and about a 100+ other companies are trying to get in the AI space.
Most importantly, these companies aren’t just competing amongst themselves or other US based companies. China is starting to be a leader in AI so when you’re looking at the global market, what happens when china installs their chips and software in asian or European countries/ companies, it’s going to be very hard to root them out just based on the capital cost alone.
Just my opinion and I don’t know shit! 💩

CRM 12 red days in a row. When is the delisting?

"You have highly profitable software businesses with massive free cash flow, zero debt, and growing net income literally collapsing right in front of our eyes."
NOW (P/E 56), CRM (P/E 17), ADBE (P/E 11), MSFT (P/E 22)
None of these are "collapsing." Some of those look overvalued to me. How you can say a stock with a P/E of 56 trading at 10% down from its price 5 years ago is "collapsing."
If there's one thing I can agree strongly with, it's that "this market has completely decoupled from reality."

i want to puke. i have CRM and MSFT calls. bought CRM calls when they were at 175 and bought MSFT when it was at 410. Everyday waterfall 2-4% and cant ever move up with indexes

I don’t disagree, CEO/CIO don’t base their decisions on which is the best product. Just which is the more popular or which product is less likely to get them fired.
However, I have hands in experience with servicenow and it sucks. So I have a hard time personally investing into that company. I feel the same way about IBM when I worked for a company that outsourced them to be our datacenter provider.
Plus I feel Salesforce (CRM) is a far better company to invest in vs Now. CRM P/E is extremely low compared to NOW and their FWD P/E excellent as well.
Most importantly, Im some dumbass on Reddit/internet and I get most things wrong so never listen to me! If NOW is your jam and it’s gonna moon, back up the truck, load up on those options, and make me jelly I didn’t listen to you and every else screaming NOW is the move to make!
Cheers 🍻

MSFT you can grip and rip right now. I’m adding big time while it’s down. Amazon could be a great call but it’s not exactly beaten down, it’s been riding some decent momentum since the bear market 3-4 years ago. 2023 would have been the ideal time to buy. CRM has some heavy downward momentum at this point, I might wait a bit longer but it’s a good idea to me overall. The death of Salesforce / SAP seems unlikely. However, that narrative is stronger right now than the anti-Microsoft narrative. You have a high chance to buy Salesforce at a further reduced price or similar price soon imo. MSFT now is like Google a year or so ago. People will call MSFT a dinosaur, but it’s basically a tech ETF at this point. It’s much lower risk than a majority of tech companies.

I am holding them...
All my software stocks like NOW,ADBE,CRM are down by 45% but my other positions are still making making a good run...
We got 31% annualised since 2023

The market is likely to split rather than move in one direction. For many small and mid sized businesses, building their own enterprise software will become an increasingly attractive alternative to buying generic solutions. That’s already part of the appeal of platforms like GHL where you can create your own CRM and tailor workflows to your business instead of forcing your business to fit someone else’s software.
Vibe coding accelerates that even further. Instead of spending months and a large budget on custom development, businesses can build internal tools, ERPs, CRMs, dashboards, billing systems, and workflow automation much faster and at a fraction of the cost. I’ve seen this firsthand. We built our own internal operations platform that runs our customers, billing, KPIs, analytics, workflows, employee onboarding, and AI agents. It’s customized to how we operate, and we keep improving it every week.
Large enterprises are a different discussion. They have stricter security, compliance, governance, and integration requirements, which is why companies like Microsoft and Oracle continue to focus on that segment. I don’t think those vendors disappear.
What changes is the SMB market. If you tell a business owner they can build software tailored specifically to their company, deploy it in days instead of months, and do it for a fraction of what they’re paying for an off-the-shelf solution, many will at least consider making that switch.
I understand why you’re skeptical of vibe coding, but the pace of improvement over the last few months has been significant. The market isn’t “one-size-fits-all,” and we’re likely to see a growing number of businesses choose custom AI-built software over generic enterprise products where the tradeoffs make sense.

>What does integration, maintenance and security patching look like for all of these bespoke applications?
It looks the same as our bespoke applications have always been. Artifact repository caching and checkpointing for supply side validation and SDLC processes (qa -> prod) and auditing. Repo scanning ala depend-a-bot et al, code security scanning, pen testing, etc.
It's not like Salesforce ever had a monopoly on in-house app development anywhere and indeed a ton of Salesforce bespoke work has non-Salesforce application code supporting it especially for cross-system integrations such as integrating CRM Sales with ERP Order processing (the bread and butter of Salesforce consulting work I did for a few years).
>How easy is it to integrate AI into these apps you create?
It's a *hell* of a lot easier to integrate standard development into AI workflows than Salesforce. Classic Salesforce dev work is done entirely within the web interfaces of Salesforce, much of it as ClickOps hell, with "source control" being asinine copy/paste from "staging" orgs to "production". It's a pita for devs to work with, AI simply can't plug into that hellscape in any meaningful way. The nature of it also means that very little of that work ever showed up "in public" like Github repos where these AI models were able to train on it. The result is they aren't nearly as proficient with Apex (Saleforce's custom programing language) than they are with Java or Python.
Salesforce *does* have SFDX now, "Salesforce Developer eXperience", which does allow local coding and standard source control like git, and all around is a thousand times saner to work in than the old model. But very little of the Salesforce world actually uses SFDX, partly because it's still relatively new, partly because there's *no* transition path from classic Saleforce work, and partly because it's a buggy, incomplete, alpha-quality mess that's honestly nowhere near ready for production yet it's been GA for years. AI can work well with SFDX...because it *is* local development and standard tools like git that the code agents can interface well with, but ultimately it's still SFDX and it still sucks.
The takeaway is that as a dev you're *always* fighting the tool at least as much as you're doing productive work. But all that fighting is also billable when you're a consultant.
This is all why in developer serves Salesforce has held two top spots: 1) Salesforce dev pays the best salaries of almost anything and 2) Salesforce is the tool that developers LEAST want to work with ever again.
Salesforce makes its money not despite being a POS tool, it makes its money *because* it's a POS. But AI is quickly making the "Pay us because we suck" business model very obsolete very quickly. And thank god for that. I can't wait for this fact to strike Oracle next.

CRM made a new 52 week low today. Complete capitulation.

CRM quite possibly has the most incompetent engineering department of any large tech company.
Source: cannot reveal.

He doesn't because he is full of shit and the amount of effort that goes into a coding a CRM is 100x anything AI can currently "produce" reliably. Even if it could, some no-name competitor is going to have a hard time getting in the door and getting a seat at the table. Companies don't care about having the best software; they just want someone to yell at when shit. Ask any software developer. AI has probably changed how they code and increased their volume of code they can produce, but it has simply not replaced the need to understand how to code to produce software.