CRM
Salesforce, Inc.
stock NYSE

The SaaS snapback js going to be glorious.
$CRM, $NOW

Bad day to have sold CRM call spreads yesterday...

Probably more fortune 500 works with SAP almost over 90%. But personally I feel CRM is vulnerable to AI, if it could dent what narrative is say so. I will choose SAP and Oracle over CRM if options are available.

MSFT CRM META

CRM is going towards $180!

Considering changing out CRM with Hubspot or Sprout Social.
**Consumer facing software:**
\- Booking 10%
\- Match 10%
**Tech Consultancy:**
\- Trifork 7%
\- Netcompany 3%
**Enterprise Software:**
\- SAP 9%
\- CRM 5%
**Industry & Mining**
\- Rockwool 20%
\- Rio Tinto 6%
**Consumer Cyclical**
\- SharkNinja 15%
**Healthcare**
**-** Xtrackers Europe Healthcare 10%
Not financial advice.

I'm a software developer and entrepreneur who's been building stuff for a long time, with lots of experience in ML/AI and growing companies and dev teams. The hard part for people who aren't deep in this to understand is that both the anti-AI case and the pro-AI case are sort of wrong.
Claude Code is the biggest thing to happen to software development since the internet. It fundamentally changes the game and is a huge deal. But it also doesn't magically make software engineers irrelevant.
While it's amazing that a non-dev can build a basic CRM now, I guarantee you that:
1. Your CRM is full of security issues, and a company would be insane to use it in the current state. I would be able to find massive security issues in minutes. This isn't because you are dumb, it's because you don't know what you don't know yet. Yes, AI tools will get better at helping you with this over time, but they aren't magically fixing things for you yet.
2. The product you've built is designed for small CS customers. This isn't what Salesforce is selling. They are selling a customizable platform designed for big customers with big budgets who want to spend a lot of money tweaking it. You building the sickest go kart doesn't mean there isn't a market for the Ford F350.
3. Because you've built something custom for a small customer, your product isn't designed at all for extensibility and customization like Salesforce. It's a different thing.
The real takeaways to me are:
1. Focused, simple, one-off custom software is a lot easier to build now. That segment of the consulting market is dead. People can build their own tools and dashboards in seconds. This is a huge deal.
2. The idea of replacing your team with AI agents is still a long way away and an MBA fantasy. But the ability for a single person to get a lot more done is here now.
3. If everyone has access to the same tools, it shifts where value creation is. If you can create a basic SaaS with no experience, so can everyone else. You don't have a product with any defensibility, moat, or real value.
The truth is nuanced and complex. You have to map this onto different business models and project out how you think this will impact the market.

I was asking the commenter if his work have dumped it. Every Fortune 500 sales rep I know is still using it. Some are doubling down with agent force. I expect CRM and FIG to bounce back. I have fully rotated out of healthcare stocks and into SaaS

Now go and sell it to a multibillion company using CRM or NOW as a replacement. Good luck. I promise I will sell my positions if you succeed.

About four weeks ago I decided to start building a CRM tool that is specialized in Customer support. I had decided to build this after having four experiences related to customer support that, in my opinion, were quite inefficient.
I have used Claude Code and since two weeks i have decided to get a second pro account to continue as my usage maxed out.
I have zero coding knowledge. Claude Code advised me on the platforms to run my tool for the front and backend. also instructed me how to work with GitHub.
Now I do not think this product is better than Salesforce, SAP or NOW. I do think that it can compete for smaller businesses, especially since my planes are way cheaper.
I also do feel that it must be missing something, since it was not hard to build in my opinion. I ran a Locust stresstest (also advised by claude) and my tool held up very well up to 300 users doing the same action (I stopped the stresstest since this scenario in reality is very, very far away).
I also do believe that large SaaS companies will not be replaced since they have proven reliability and resilience. And I myself have invested about 15% of my portfolio in SaaS stock.
In my experience , if a company decides to build their own SaaS with a team of engineers supported by agentic coding, they would be very able to do so.
I have not made this post to promote my product. I am just curious about the discussion. I will DM my website to commenters who want to see proof/see if it is actually any good. There it is possible to request a demo to see the tool for yourself.

How is it easier to switch your CRM which manages your customer data (addresses and credit cards) employee information, website interface, website backend, marketing, just to name a few, than your company that does payroll? Am I missing something more that SAP does?

lol this is some "end Justifies the means" kinda crap. So whats the capex increase for service now and CRM that they have crashed, please do explain?
Its essentially the SAAS part of MSFTs business thats really pulling them down. There is obv some jitters about the spend , but assuming that the top 5 companies in the world with the clearest demand signals (**that the market doesnt have**) have all lost their business marbles is naive.

MSFT is adding 4 GW capacity every year , thats as much as they built in 10 years being added every year for the next 4-5 years. even after this they are still supply contrained for atleast 2026.

If you have ever used a truly frontier model in a actual productive context (building stuff not asking questions) , you will realise how powerfull the tech is and why the demand is so strong. its almost life altering, you cannot go back to your old way of working.

Orcl, CRM and ADBE moon when?! 😖😖

first off Mr. Big Time, NOOObody gives a F about a \*chuckles\* 1.1% div
NOW has an 23 forward PE vs CRM at 11, so only about double. The PEG on CRM is .75 vs NOW at .97… so cheaper, but not by that much

NOW has 22% revenue growth vs CRM at 13%. So about 5% above the s&p vs about 5% below it. That’s a huge difference to the market

NOW has a few % net cash, but CRM has taken on about 25% of its mkt cap in debt to finance the buyback, so ur 120B company is closer to 160B in EV, a pretty big difference even if the mkt doesn’t care much about debt & you (like me) agree w/ the buyback.
On that June 1st blow off top, NOW spiked a whopping 75% from the April low, CRM only made it 30% higher, a massive difference for traders

Last week, NOW easily held its 2026 low & bounced, CRM crashed to a new low, signaling a lack of investor confidence.

NOW has been transitioning to a future looking usage based model for years, CRM is still seat-based (though I think they figure out the transition), you hear the difference mentioned constantly

By far most importantly, NVDA CEO Jensen Huang, the godfather of AI, does joint pressers with NOW leadership like every 3 seconds, he constantly touts their strategic partnerships & has so clearly telegraphed NOW as \*the\* survivor in enterprise software (possibly because of their best in class model), that NOW basically has to survive for Jensen to save face & to prove that his technology won’t eradicate an entire industry.

I actually just bought CRM, the PE is getting stupid low, but Jensen has made it clear who Nvidia wants to be the last man in enterprise, & CRM ain’t it.

Rotating into software. NOW and CRM

MSFT, CRM, NOW, CSGP, CELH, BSX, and FRFHF

I DCA CRM, VEEV , NOW, ZTS and dozens of other undervalued stocks whenever they drop below my average. Trying to make the most of all the discounts while they last. Crazy good value in a bunch of sectors, which makes my overdiversification lovin ass very happy.

Am I going to regret going deep into CRM, NOW, and ADBE last week?

Many quality names have been selling off recently, such as CSU, CPRT, VEEV, NOW, MELI, SPGI, CRM, ZTS, ROL, and CSGP in favor of momentum names (mostly semis). Any contrarians out there adding significantly amidst this downturn?

Veeva are pretty great. You’ve got two sides of the business: CRM functions and R&D functions.
CRM, they’re essentially competing with Salesforce to fulfil big pharma (and some small pharmas’) commercial needs. I think they said on their Q1 call that out of their self-assigned top 20 pharmas, they’ve acquired 12 of them onto their CRM, Salesforce have 2, and of the remaining 6 they expect to capture 4 of them minimum (numbers might be slightly off, but the picture is the same regardless). Their CRM suite is pretty good, largely proprietary so the cost per customer is less than it is for Salesforce who build a bespoke suite (relatively similar margins though), but with agentic AI rollout we can expect to see decent revenue growth from these customers going forward thanks to pricing per seat rather than entirely subscription-based revenue.
On the R&D front they’re pretty much unmatched, they are vital for every stage of pre-clinical, clinical, and regulatory development. They released some details over the past couple of days regarding agentic AI developments on this side of the business, as well as a related acquisition.
Overall, they’re a durable business that is completely symbiotic with biopharma so it’s fundamentally decoupled from the rest of the Saabs landscape due to the nature of the business and the industry it operates in. I think you also have to give credit to what’s proven to be a successful and impressive management team. They’ve identified some real points of innovation to pursue and have always spoken with confidence in what their teams can do as they navigate AI. I think they have a great vision for how to help develop the clinical development field alongside biopharma and how best to incorporate AI into their existing functions.