CRM
Salesforce, Inc.
stock NYSE

Their point is that it might help a smaller company build a better version of salesforce much faster and with way fewer people, or it might mean that people at companies that use $CRM decide that the full featureset isn't useful and they vibe code their own with Claude/GPT/etc.
In the past, you paid SaaS companies to amortize the cost of software development so you get a service for cheap, as opposed to building it in house. This was because software development and maintenance was not easy and generally required a lot of smart white collar workers to execute. When the cost of building it gets lower and lower with AI, then the argument to outsource that product makes less and less sense.

Anthropic will not replace Microsoft
However, imqgine a very big corporations that CRM serves
If anthropic creates a software for that then anthropic might replace CRM
If feel CRM Is safe but not the niche players

AI = more layoffs in corporate = less SaaS license that these software companies can sell in future.
And that is in addition to the concern that AI can make the product of Adobe obsolete in near future.
So, SaaS companies are getting hit from all angles. I got burnt buying dips in CRM. I lost a few grand. But I sold. Lessons learned.

So Anthropic gonna replace MSFT or CRM?
Ok…. 👌🏻
It’s like trying to fix something which is not broken.

There are a lot of stocks that have come way down in price. Whether or not that makes them a buy is still an open question.
Software stocks have gotten crushed on AI fears. See ADBE, CRM, SHOP, INTU, WDAY, ADP as examples.
Staffing and Employment stocks are also near multi-decade lows. MAN is down 77%, at levels last seen in 2009. RHI is down 75% to levels last seen in 2012. KFRC is down 66% to 2020 levels.
TTD is down 84% from 2024. HPQ is down 50% from 2022. Both of those are at levels last seen in 2020. PYPL is down 84% from its 2021 high and is trading at the same level it was in 2017.
On the other hand, my personal market valuation indicator is reading overvalued and is pointing to a 10% - 20% correction sometime within the next 12 - 15 months. And there are a lot of public valuation indicators that are at nosebleed levels.

Don't believe it. This is my wheelhouse, software is more than code. Training, support, maintenance, upgrades, security, backup, redundancy. It's also offloading liability, no corporation is trusting John from accounting to vibe code their CRM, Salesforce or whatever.
It will change some things, but not like the doomers think

It won't put CRM out of business, but it will lower how many people will use it going forward.

This is not an AI problem, and probably not a workflow problem either, but it could be. It's a documented process problem. I'm three years in on my current HS instance, 110 agents, over 2 million transactions a year, 500+ workflows, blah blah blah.
The shit that keeps our stuff moving with zero drops? Flowcharts and doc files that everyone sees and follows. Took almost a year to build all the docs, and involved almost every level of the company. We still uncover some old workflows that close the wrong stuff, but the agents catch them within an hour or two, because theose break the process they follow.
Look at you customer journey from onboarding to invoicing. Start at awareness. Get that team in a room and book 8 one hour long meetings, one a week. Whiteboard everything. Use different colors for customers, agents, and workflows. Each week, set tasks for the team to document each step. DO not build any automations or change any flows for the first four weeks. But make a list.
Once you have that list, put it in order, and review it along side the flowchart you have built. Determine your exit criteria where it moves to other teams. Now, build your CRM and Operational flows....
Move to the next team.
It is a shitty process to start, and people will get frustrated. You absolutely need exec buy-in and engagement. A COO champion is the best way to go. Once everyone has their processes documented and work from them, the process just becomes part of day to day work. I just added a process auditor role to my team this quarter, and they just repeat this process process year round and help them teams communicate their needs.

# [Veeva Systems has established itself as the leading cloud computing platform for the life sciences industry, offering specialized CRM and data management solutions.](https://www.gurufocus.com/news/8734202/veeva-systems-the-industry-cloud-for-life-sciences-amid-ai-revolution-and-crm-evolution)

I’m very familiar with Burrys claims. Palantir has been the one company I’ve been living and breathing for the past six years. 
“Yes, you are all wrong” has brought me from 84.5k up to 1.4m. Burry makes claims that seem valid on the surface. Because most traders aren’t intimately familiar with the companies they invest in, they get spooked, and sell. Institutions take the sale. Retail loses out. 
Just look at how burry bought into CRM. Salesforce is trying their own knock off version of “forward deployed agents”, copying Palantir, but doing a poor job at it.
Don’t implicitly trust me, I’m just a random investor on the internet (and we know strangers on the internet lie to make themselves feel better). Scratch beneath the surface arguments burrys making. They don’t hold water. Anyone who goes contrary to his narrative gets blocked on X. 
He will make money on his shorts, not because he is right, but because he convinced enough people he is. 

What did he buy? Sales force $CRM? Didn’t even drop that much.

Burry is buying CRM while shorting PLTR. So Anthropic is actually ruining his upside. I don't believe they are in league with Burry because Burry's plays are very inconsistent and incoherent.
Anthropic meanwhile is about to IPO and they are growing their revenue quite fast despite not being profitable yet.
So they're stretching the truth of their little projects to create hype so they can push the valuation up. The side effect just happens to be a sell-off in SasS.
Burry just happens to bet on the right direction even though his thesis was wrong so he should be up quite a lot if he took profit below $140.
But whether or not he makes money from his plays doesn't matter. His real goal is selling his substack so he needs to keep making stupid claims to get people to talk about him or he'd fade into obscurity.
He's basically the uncle that peaked in highschool and is still talking about how many chicks he's got back in the day so he can sell his biography.

yeah thats just the industry running its standard playbook. you fill a form, you enter a rotation. doesnt matter if you said dont call me or whatever, they just cycle through reps on a schedule until one of them lands you or you die. been like that for years. the CRM thing isnt even a bug, its working exactly as designed, which is the part that should bother people more than it does

filled out one quote form on a whim like 3 weeks ago. one. just wanted a ballpark number before deciding if this was even worth pursuing
got a call within 20 minutes. fine, expected that. then another the next morning. then two on friday. then monday a different guy calls and acts like weve never spoken?? and i have to explain my whole situation again from scratch because apparently their CRM is just decorative
goldco, american hartford, the augusta one with the webinars i sat through. all of them. the calls dont stop, they just rotate reps so it feels fresh. youre never actually done, just temporarily between calls
honestly at this point im just gonna wait until my phone dies and call it a retirement strategy

Their point is that it might help a smaller company build a better version of salesforce much faster and with way fewer people, or it might mean that people at companies that use $CRM decide that the full featureset isn't useful and they vibe code their own with Claude/GPT/etc.
In the past, you paid SaaS companies to amortize the cost of software development so you get a service for cheap, as opposed to building it in house. This was because software development and maintenance was not easy and generally required a lot of smart white collar workers to execute. When the cost of building it gets lower and lower with AI, then the argument to outsource that product makes less and less sense.

Anthropic will not replace Microsoft
However, imqgine a very big corporations that CRM serves
If anthropic creates a software for that then anthropic might replace CRM
If feel CRM Is safe but not the niche players

AI = more layoffs in corporate = less SaaS license that these software companies can sell in future.
And that is in addition to the concern that AI can make the product of Adobe obsolete in near future.
So, SaaS companies are getting hit from all angles. I got burnt buying dips in CRM. I lost a few grand. But I sold. Lessons learned.

So Anthropic gonna replace MSFT or CRM?
Ok…. 👌🏻
It’s like trying to fix something which is not broken.

There are a lot of stocks that have come way down in price. Whether or not that makes them a buy is still an open question.
Software stocks have gotten crushed on AI fears. See ADBE, CRM, SHOP, INTU, WDAY, ADP as examples.
Staffing and Employment stocks are also near multi-decade lows. MAN is down 77%, at levels last seen in 2009. RHI is down 75% to levels last seen in 2012. KFRC is down 66% to 2020 levels.
TTD is down 84% from 2024. HPQ is down 50% from 2022. Both of those are at levels last seen in 2020. PYPL is down 84% from its 2021 high and is trading at the same level it was in 2017.
On the other hand, my personal market valuation indicator is reading overvalued and is pointing to a 10% - 20% correction sometime within the next 12 - 15 months. And there are a lot of public valuation indicators that are at nosebleed levels.

Don't believe it. This is my wheelhouse, software is more than code. Training, support, maintenance, upgrades, security, backup, redundancy. It's also offloading liability, no corporation is trusting John from accounting to vibe code their CRM, Salesforce or whatever.
It will change some things, but not like the doomers think