CRM
Salesforce, Inc.
stock NYSE

You’re jumping multiple steps ahead. The next stage is that AI is going to be built into the SaaS layer. Legacy industries—hospitals, logistics, banking, energy, construction, universities, manufacturing—aren’t going to develop their own homegrown versions of Workday for HR, Salesforce for CRM, Microsoft Teams for collaboration, Zoom for conferencing, Oracle for data management, etc. Even with AI, they severely lack the capabilities, staff, and confidence to bring any of those services in-house.

I refuse to believe humans of the future would be paying Marc Benioff massive sums to access a dogshit CRM that’s impossible to transition off of, just because a busty early-20s girl sold it to them while they were going through a divorce.

How?
How does it lower the cost of entry into the CRM space?
People keep saying this but they haven’t explained how. How does an agentic LLM that can write code and has local file system access create any meaningful competition for Salesforce or similar SAAS companies?
If someone can explain that to any reasonable level of satisfaction, I would be very surprised.

NOW, ADBE and CRM are just too expensive. The P/E of those companies is still too high. Even with the 30% drop they are with a crazy price .

The point is not Barbara vibecoding a CRM but that it lowers the cost of entry to the CRM space and thus creates competitions to the like of Salesforce.

But you have software stocks like CRM down 50% where you could argue its a great buying opportunity or its a trap

AI will not replace SaaS, AI will not replace software engineers. If anything, it will make them more efficient, so more seats. Start ups have tried, but getting into Enterprise and regulated industries is an extremely challenging task and they will fail going against the leaders.
So the current narrative is foolish at best. I’m DCAing more in CRM, MSFT, CRWD, TEAM since they are at a deep discount with good financials and moat.

People who think Claude Cowork, which at this point is Copilot with dipping mustards, is going to replace every SAAS company are delusional.
Like, guys, it can rearrange your desktop icons. It’s not a replacement for Canva and Salesforce.
These companies who have spent years building enterprise and commercial software aren’t going to be replaced by Barbara in HR vibecoding a CRM. And that’s aside from all the security and compliance implications. Plus, if you tell Barbara how much of her company’s data is stored in some SAAS company’s data lake and how much it’s going to cost her company to host it in DynamoDB themselves, she’ll shit kittens.
Anthropic comes out and says “We made a neat thing, look!” And investors, high on their own supply, ask “Can it do literally everything?” And Anthropic is like “…sure can, buddy!” and watches while investors panic sell every other company that has ever used a computer, giggling from atop their Dark Knight pile of burning VC cash.
This whole thing sucks. I can’t wait to live through my fourth once-in-a-lifetime global financial meltdown.

Load up on CRM?

ADBE, CRM, FIG are in the too hard pile, but I might buy if another 50% lower.
MSFT: about now

CRM is stupidly malleable, has tons of integrations and has some base level of user access privilege controls built into it. It's mostly a lame workflow tool.
Inertia is powerful though. After sinking $x into creating these internal webpages to do x, are you going to rip it out and what's the cost to replace?
I think people overestimate corporate IT's willingness to take on all of these new vibe coding buildouts. I think it's margin compression that does them in more than complete replacement. It's much easier for another firm to create a CRM competitor vibe coding and then market it than it is for every corporate UT department to independently recreate all of the mini CRM modules. Prepared to be completely wrong though lol.

Tried that with multiple companies. Espo, zammad and the like look good on paper. They take up major internal Engineering ressources and operarional folks hate them. They want clean ux, low maintanance backend and clean data trails. OS fails in all these regards and we eventually went all in with hubspot each time. At this point, when someone pitches OS CRM in a business I strongly advise against it. The hidden costs are too high. 

I've never understood how CRM is sooooooo successful, but I think that contains a major lesson in there. I've always viewed it as "super easy to duplicate and therefore low moat." I understand they have insane integrations, but... at the end of the day it's CRUD (create read update delete) software. MSFT is an OS, and ADBE is graphics math which is no joke at the cutting edge, which they have been for decades. Haven't looked at FIG in a while

My experience is this: in the late 90’s I built my own CRM, sales, and production tool for our magazines with FileMaker. We built it over time and had it do exactly what we needed to handle to free up our time and turbocharge our sales efforts. It ran locally and was lightning fast. We did some trials of off-the-shelf products and they all sucked hard. Even SalesForce didn’t come close to what we had.
Anyway, we eventually sold the company, and the buyer (an experienced publisher) was absolutely floored by the app. Part of the selling price was ownership of the code.
These days I still love and use FileMaker but use AI to write my scripts.

CRM & MSFT. Loaded up today.

CRM

Why not CRM

Yeah, 90% of the features people actually use can be replicated by an open source CRM.

Have been assigned 4000 shares MSFT, 1000 CRM, 1000 RDDT, deep ITM UNH, SOFI, even managed to bring PLTR all the way down to 127 (my strike from pre earnings which I didn’t close because I’m a degenerate moron. Basically everything is fucked completely for now.

The .com bubble was based on vaporware companies that had no earnings and overvaluations. None of the Magnificent 7 or the software companies like Intuit, CRM, Service Now, PayPal, Accenture, and even Palantir that have already been destroyed recently are vaporware companies. They are all mega profitable companies and they have already had their valuations cut significantly. You can argue that they are still overvalued, but they are not vaporware companies from the .com bubble.
Meta wasted a ton of money on the metaverse (allegedly smart people can be really dumb) but it was money spent from profits from its main business. No comparison.