CRM
Salesforce, Inc.
stock NYSE

I opened a position in CRM this week. It checks all the boxes from a fundamentals and MoS perspective for me. I strongly believe AI is going to be a significant catalyst for CRM in the long run.

Being a SaaS entrepreneur/investor who has had private excite, I think about this al lot.
To me the issues come down to margins and monopolies.
Margins: So I personally can vibecode an app in a week-month that competes with most software that an enterprise uses. A company could have one employee with software background managing a tool. This impacts margins for Service Now, CRM, etc. because the company can say for $500K per year we have a decent replica. The CRM contract may be $2M per year and they have to cut it by 75%. As AI improves, the margins will be impacted more and more.
Monopoly: Now home grown software is reducing margins, but what about for smaller companies that can’t pay $500K per year? To actually go to market with software for these smaller companies will still require hundreds of millions in advertising. This is where your large SP500 type companies come in. Even companies that are non-SaaS companies will create software in valuable markets because it only takes a small team to do so and the moat is simply the advertising capital.
Advertising — will get more valuable as it’ll be a strong SaaS moat
Software developers — probably lower paid but still
abundantly used for next 10-20 years.
Licensing - Companies like Spotify and Netflix will be the most valuable SaaS type offers, where software is just the presentation of very complex license agreements.
Genuine content is king as long as copyright holds up. Advertising will be the largest industry in the world.

I also have VEEV on my watchlist 😄. The only thing that gives me pause is their relationship with CRM. Seems that I need to have conviction in both (which you have). Is REL = RELX? I also had it on my watchlist, but not a priority, as relatively close to Wolters Kluwer in its business model.

The only thing that bothers me about global diversification is having a bunch of different currencies, but that's not really a big deal.
Something to be aware of is that not every country operates on the same rules. I found this out holding Mercedes stock. My dividend got taxed, like it doesn't here in the UK. I still did well on the shares, though.
Good investments are good investments. Shares, property, land. Burry shorting housing bonds. Use your knowledge and insights. Things you understand that the analyst with a Bloomberg screen doesn't. Because these guys aren't reading really detailed stuff about the Middle East. They don't understand what AI does. Mostly they just follow the herd and say something vaguely plausible. Look at the absurd target prices for Tesla and SpaceX, all based on Elon's Medicine Shows that everyone who has a reasonable grasp of the technical details know are exaggerated.
I own companies in the USA, UK (and of those, some really aren't UK businesses but just trade on the exchange like Energean), Hong Kong. I have owned various European businesses in the past, and got close to buying Argentinian banks (missed an opportunity there). They're all about where the narrative is wrong and I can apply some insight. I've done the details. I can see massive sell-offs where people's risk assessment is very poor. If you know about SAP, get some (I've considered it myself but went with NOW, CRM, VEEV and REL).

Companies aren't going to replace these systems right away. It will happen incrementally and over time. One scenario that I can imagine is a large company creating their own product, but deploying it initially to non-critical teams.
And for small and midsize companies, products like Salesforce may be overkill anyway. I worked at a company in the 2000's and we used a homegrown CRM in our call center. It was shitty, but it got the job done. The company was all about keeping expenses low and so that's what we did.
I worked for another company, a large one, that created their own internal version of Zoom and it worked great. Something like that would no doubt be even easier today with the new development tools that are available.
I think a lot of companies will be interested in building their own tools, but will struggle with it and probably fail at first. The issue won't be the actual coding part, but all of the other aspects of software development, i.e. defining features, supportability, change management, communications, etc. All of that stuff is still necessary. So it will take time for organizations to really develop those internal product development muscles. But it will happen.

Like which billion dollar companies? And wouldnt microsoft be able to create that more efficient CRM with ai too? Couldnt microsoft with so much money be able to create more of those agents?

I know of examples of billion dollar companies using agents to create a more efficient CRM than the current Microsoft product. When their license ends they will be using agents that sit on top of their data warehouse.

Oh yes, Claude, if you don't mind. I have fourteen million customers using 739 legacy billing packages on my Comverse platform I need to migrate to Amdocs. So please replicate those, migrate the data, ensure all the hundreds of eligibility rules are incorporated for new customers EXACTLY so we don't get sued to smithereens. We'll need functioning connectors into CRM, web self care, reporting, revenue assurance, the rating & charging engine, mediation, provisioning and orchestration and about 80 other systems. Propose me a smoke test, system test, integration test, UAT and performance assessment regime that will guarantee this all works. Tell me how to incorporate this into my annual release calendar so I don't break the whole IT stack. Now give me a cutover schedule how we're gonna migrate all these customers in tranches with minimal disruption so we don't all get fired...I could go on
Mebbe I'm just a crotchety GenX relic but this idea baffles me. ChatGPT makes math mistakes a ten year old wouldn't. I mean it's super useful but you can't rely on it.

CRM already took out a loan to buy back their shares, what else does the market want?

Wasn’t CRM buyback like 10% of shares outstanding? From 930M to 830M roughly.

When SaaS stocks act like mature companies in other sectors and get serious with buybacks. Think your stock is a bargain? Prove it by directing FCF to buybacks.
At the moment, among the large caps only CRM, ADBE and INTU come close to attractive FCF yields, and all could up their buybacks.
FCF buyback
yield yield / dilution
MSFT 2.59% 0.13%
ORCL -4.47% -1.68%
PLTR 0.87% -3.24%
PANW 1.62% -4.01%
SAP 5.12% 0.83%
CRWD 0.86% -2.29%
UBER 6.72% 2.51%
SHOP 1.50% -0.26%
CRM 11.79% 4.02%
CDNS 1.34% 0.19%
FTNT 2.30% 2.25%
NOW 4.73% -0.07%
ADP 6.06% 0.87%
SNPS 3.02% -17.34%
SNOW 1.45% 2.47%
DDOG 1.34% 0.96%
NET 0.39% -2.03%
ADBE 13.25% 5.84%
INTU 10.62% 1.15%

Can’t be since he’s the greatest stock trader of all time with the billions he made. It’s like he has insider knowledge. Meanwhile, Blurry bets against him with his NVDA permabear positions and with BABA and CRM longs. Losing money faster than most people on this sub.

So Friday was big green for QQQ but CRM ADBE ORCL NFLX were all red 😔 Now imagine if Monday is deep red for QQQ what will happen to these whore ass stocks

Ok so hear me out. We have seen major SaaS stocks falling because their is a dumb sentiment that AI is going to replace these softwares or CAPEX spend is high. I think the narrative is being communicated incorrectly to the market. What I think is missing in the message is a statement specifying for example Company XYZ is an AI powered platform that is helping our clients. Not that AI will replace the platforms themselves. We have seen that Service Now, CRM, MSFT, Meta, and some more software stocks are getting destroyed with this bs sentiment and now the money is being shifted into semi only. I think that we are in a wave of opportunity to buy this cheap because as soon as CAPEX spend goes down then money will be shifted back into SaaS. Yes there is a real demand and shortage but all it takes is for a company to stop spending on AI data centers and semi conductors and now we are back to SaaS. So I think we are poised for a massive run up. The question is when will this occur? It might be this year or next? Idk 🤷‍♂️ but I think we are in a golden opportunity to buy these software companies at a dirt cheap discount and all that we can do is just wait. What do you all think

Time heals all wounds except Microshit. 6 months and it never stops. Fuck this sector , im the only retard who bought calls on MSFT CRM. And then shares on ADBG

The internal-tools-eat-SaaS argument treats every add on as equally exposed, but it collapses two very different categories of software into one. A point tool that mirrors a Tableau dashboard or automates a CPQ quote is a workflow. A system of record carrying twenty years of permissions, audit trails, data lineage, and integration debt is infrastructure. AI has gutted the cost of building the former. It has done almost nothing to the cost of replacing the latter, because the hard part was never the logic, it was the governance wrapped around the data.
That’s exactly where Agentforce/NOW is positioned, and the early numbers back the thesis rather than the panic: north of 29,000 cumulative deals, 50% quarter-over-quarter deal growth, ARR through a billion inside roughly a year. The bet isn’t that internal AI tools stop getting built. It’s that they get built on top of Data Cloud instead of around it, because the engineer knocking out a quick internal reporting tool this weekend still needs the same governed customer record, the same permission model, the same compliance posture the company already pays for. A scrappy internal replacement for one workflow doesn’t threaten the platform underneath it. If anything it deepens the dependency, since every new agent still has to read and write against the same data layer someone else is maintaining.
The real risk to Salesforce was never “companies stop needing a CRM.” It’s whether they can monetize this fast enough that Agentforce revenue replaces what the legacy add-on ecosystem used to capture, before that ecosystem fully erodes. That’s a timing and execution problem. It isn’t an existential one.

It won’t replace but it will challenge.
Work at a strong AI forward company.
CPQ (CRM add on) moved to internal tools (quickly assembled with AI
Tableau (CRM) moving to internal and supported by AI that can build for you.
CRM reporting follow the above
Clari moved to internal with AI
Anaplan moving to internal with AI quickly moving it.
Loveable no longer needed, AI built a similar tool that anyone can use and access
I can keep going….
The core systems are still there and as per above most are currently around Salesforce but that’s 1 year. What adds to it our user base is loving the new tools,
So all in all I would expect a repricing and SaaS companies will do what they always have done which is increase the price which will create more incentive to move more to internal tools.

NOW and CRM are the best 2. They are way too complex to be replaced by AI

I'm not directly invested in any SaaS stocks.
​
I'm mostly in financials (insurance) and some staples. Google is my only tech stock.
​
Given you SaaS guys and gals have overtaken this sub, I'm curious when you expect companies like MSFT, CRM, VEEV, etc., to actually rebound?
​
I'm not an expert on the sector, so my view is similar to widespread sentiment right now that software is a depressed sector due to concerns of AI obsolescence of these companies, and that this view will never change now that it has set in.
​
At some point in the future AI will displace software. It may not happen for 30 years, but it will. So what could possibly change this narrative now that it is widespread?
​
When do you actually think these SaaS companies' stock will go back up?
​
The only light at the end of the tunnel for SaaS I can envision is a Terminator like scenario where AI starts killing people and governments are forced to ban/destroy AI. Then SaaS would rebound and you could cash in.
​
Is this what you're waiting for? Governments to step in and ban AI?

## 📈 52-Week Highs:
The 52-Week Highs list shows stocks that have reached their highest price point in the past 52 weeks during the trading session.
| Symbol | Name | Price | Year High | Market Cap |
|:-------|:-----|:-----:|:---------:|:----------:|
| [JPM](https://marketrodeo.com/asset/JPM) | JPMorgan Chase & Co. | $325.22 | $338.09 | $871.4B |
| [ASML](https://marketrodeo.com/asset/ASML) | ASML Holding N.V. | $1929.68 | $1942.87 | $743.7B |
| [INTC](https://marketrodeo.com/asset/INTC) | Intel Corporation | $133.99 | $135.48 | $673.4B |
| [AMAT](https://marketrodeo.com/asset/AMAT) | Applied Materials, Inc. | $617.11 | $638.90 | $490.0B |
| [LRCX](https://marketrodeo.com/asset/LRCX) | Lam Research Corporation | $389.04 | $401.00 | $486.5B |
## 📉 52-Week Lows:
The 52-Week Lows list shows stocks that have reached their lowest price point in the past 52 weeks during the trading session.
| Symbol | Name | Price | Year Low | Market Cap |
|:-------|:-----|:-----:|:--------:|:----------:|
| [SAP](https://marketrodeo.com/asset/SAP) | SAP SE | $155.22 | $154.13 | $180.9B |
| [T](https://marketrodeo.com/asset/T) | AT&T Inc. | $22.01 | $21.99 | $152.9B |
| [CRM](https://marketrodeo.com/asset/CRM) | Salesforce, Inc. | $151.78 | $149.80 | $124.3B |
| [PDD](https://marketrodeo.com/asset/PDD) | PDD Holdings Inc. | $79.56 | $78.51 | $113.2B |
| [SNY](https://marketrodeo.com/asset/SNY) | Sanofi | $42.38 | $41.86 | $101.9B |
**Source:** [52-Week Highs-Lows](https://marketrodeo.com/market-movers?tab=highs-lows)