CRM
Salesforce, Inc.
stock NYSE

I’m a CRM founder, and here’s what I’m seeing in the market right now:
A lot of small companies are trying to build their own CRM because they assume it will be cheaper. In practice, the hidden complexity: bugs, maintenance, security, data leaks, integrations, and engineering hours, always makes it more expensive than expected.
What has fundamentally changed, though, is **who can build a serious CRM**. You no longer need a Salesforce-sized organization. A small, focused team can now build and maintain something that would have required hundreds of people a decade ago. That’s exactly what we’re doing.
So I agree with the disruption thesis, but not necessarily the DIY thesis. If CRM isn’t the product you sell, building your own can still be a trap. AI lowers the cost of building software, but it doesn’t eliminate the complexity of owning and maintaining it.

I bought into small positions for NOW, CRM, ADBE, Z-Scaler. I got out of NOW at $135 less than a month later, 50% gain.
I eventually cut and exited at cost ADBE and Z-Scaler. Yes, there was room for them to run up, but the room for them to go down was also there and I had concerns around both. Had I kept ADBE it would only have been a 14% gain, and my Z-Scaler position was sized so small that I would've made only a few hundred anyway (133 to 188). CRM I have much more faith in, but I exited at a small gain out of boredom - I don't like to be continuously monitoring something.
% gains are nice but the risk exists for a reason. I'm not fully convinced about ADBE - they're not going away, but I don't know when their freemium strategy will pay off. They won't lose all their customers, but it's also true that they now have downward pressure - I simply don't know how it will turn out.
OTOH something that is a lot more stable like MSFT - I notched a 25% gain "only" but I was comfortable sizing up much more and consequently made a lot more money than my other positions, for far less stress and research.

AI doesn’t eliminate the need for IT services. It changes the type of IT services companies need. Banks, hospitals and logistics companies still need integration, cloud infrastructure, cybersecurity, data engineering, ERP/CRM systems, compliance and ongoing maintenance. In fact, implementing AI at enterprise scale itself requires a lot of IT work.
The bigger risk is to low-value, labour-intensive IT services, not necessarily the entire IT-services industry.

I am getting impatient with CRM. I hope it will rocket soon.

ORCL and CRM

Ah interesting, Darmesh said on twitter that he bought shares around 210 or something, thought it showed confidence. Look I get commit count is a stupid KPI, but do you think HUBS has the product chop to transition to an agentic CRM platform?

There are a lot of big 100b+ companies that are down quite a bit this year (NFLX, ACN, CRM, NKE, ADBE, UBER, to name a few) and I think what you're seeing is a lot of people are seeing $SPY at ATHs (because of big tech) and thinking: "well when my CRM stock comes back $SPY is going to go have to go even higher"...
They aren't really thinking about the idea that CRM is actually going to lose value in the long-run, they're just thinking "what goes down must come up". It's basically just a common misunderstanding of market dynamics.
They think something like ACN which has historically been one of the largest companies, is surely going to recover and they ignore the fact that the world is actually changing and knowledge-based consulting is now a lower value because answers that executives historically would hire Accenture to solve can now sometimes be solved by ChatGPT. They don't need a team of 5 management consultants to come up with a "go-to-market" strategy when now an intern with ChatGPT can develop that strategy in a week.... same idea applies to a lot of these historically huge companies.

ahh that is why u had foul language the other day. Let me put u on the map to make it up ok? CRM, SNOW and ZS Calls. Earnings beginning of September.

SaaS heads always talking NOW and CRM, but PAYC is where the moneys been at. On an absolute tear.

good value + Relative strength in that theme. Like wday new today -> IGV -> SAAS -> CRM, INTU probably up big tomorrow/next week, 5-10% is not much.

HUBS and CRM are not just SaaS, they’re systems of record.
By design, they are a pain in the ass to move off.
Needless to say I have picked up some of both in the bloodied streets.

Same with VFLO for SaaS
It’s rebalance loaded it with ADBE, ACN, INTU, CRM, UBER, BKNG, EXPE, WDAY, VEEV. I liked it much better than playing IGV that was holding a lot of overpriced SaaS. Just wish it also grabbed NOW

!banbet CRM 135 70d

In general big players in the traditional saas space have had a bit of a run in the last month.
I bought CRM three weeks ago because I thought AI was too far away from eating their business up. Maybe in 10 years, but it didn’t see it justifying the price drop from 360 to under 150 in the short term.
I think some big players and the market in general thinks there is some upside on these saas companies that have been beaten to the ground in the last year

NOW, ADBE, CRM, WDAY🚀🚀

Links to CRM but all software jumped at the same time
https://stocks.apple.com/AUUT0n1koTPSz61jfmbV5eA

$CRM

CRM just jumped $7 wtf

CRM wtf???

where my NOW and CRM is red and Microslop is about to do what it does best and go red