CRM
Salesforce, Inc.
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You use LLM to write your own software to run on Prem? Because you mentioned Microsoft, let take them for example, which service/product has been cloned successfully on your Prem? AI bring the cost of writing new software, that is no doubt. I used to work for a company they wrote a lot of things inhouse in the 90s, when the tool not available or meet their needs. Your cost model of other ppl software + other ppl server(cloud) change to your sofware + your server. This would work for some tool, utilities, scripts… small stuffs. Can you replace servicenow with your own CRM? Replace azure/aws with your own onorem? Do you include the cost of maintenance these software, service. Security guy, network, IT, devops. What is your rundown number before and after this transition?

Coming from someone that works in tech in F500 companies, NOW has no legitimate competition and AI will not replace a service application anytime soon. It is used universally. Keeping the lights on trumps everything else. I cannot say the same for CRM or WDAY.  It has a giant moat. Sad it’s getting its ass kicked and it wiped out my gain after I bought it after the last SaaScopalyse. Hopefully they can improve their revenue and get the Hunger Games CEO out of the news cycle.

My impression is that this kind of software is much easier to replace with something AI coded than a CRM or payroll software. It seems the lowest hanging fruit in some ways. Would you counter that?

Q4 guide on NOW was 18.5% crpo. Even though AI ACV revised to 1.7 bil this year it is still under 10% so it is a 2027 AI Growth story. It traded around 105 in June so back to those levels. Margin expansion after July earnings and then collapse back basically :(. On the other hand Goog is saying AI search is cannibalizing its legacy search which I think is why Rddt tanked as well. And also msft is only one that has positive fcf. The numbers are all over the place but it's like 800 bil used from their reserves and 1.35 trillion on balance sheet debt. Also norwegian cruise, starbucks doing well. Healthcare, Consumer Staples are supposed to be defensives but I am surprised Consumer Discretionary doing well too. They're saying market is asking for proof of AI monetization. Will be interesting how markets react to AMD earnings next week because that's where the money from hyperscalers is flowing to. For application layer, I think Pltr is the most ahead in its AI revenue breakdown. Their earnings is next week. CRM and SNOW in Dec.

How I have wired things together as a small business owner, in case it is useful. Email and docs in google workspace, a CRM for the pipeline, and gamma 5 for anything client facing that needs to look considered - proposals, onboarding decks, the occasional microsite. The connector piece is what tied it in: I can turn a meeting thread into a draft deck pulling from tools I already have access to, rather than retyping everything. Cuts the busywork between the conversation and the artifact. Fair warning from a few weeks in: the agent occasionally writes custom code on a slide to make a layout do something clever, and it is a little unpredictable - mostly great, sometimes a slide misbehaves and needs a redo. So I always do a full read through before anything goes out. Overall it removed a step I did not enjoy.

My friend making himself a full CRM with AI and working perfectly in less than a week keeps me faaaar away from Salesforce

Went from 80k to 55k by full regarding into DJT, OKLO and SMR over last couple years. Then this year I bought 55k of CRM at 160, sold at 255 about 2 months ago. Currently sitting on the sidelines liking what I'm seeing.

I also heard this. Also when we was talking to JBJ on stage he compared JBJ working on soup kitchen line to SAP CRM product. Cringiear moment ever

I don't get why servicenow is tanking why don't they just read all those B2B CRM advice blogs on linkedin