FTC Reddit Mentions | ChartExchange

Having a very unfortunate and frustrating experience with Revolut right now.
I divorced my ex partner after I found out that he had transferred about $3000 out of 2 of my bank accounts using a complex scheme (it’s very clever but cruel at the same time).
Step 1: Takes my phone off the bedside charger while I’m sleeping, proceeds to use my sleeping face to break thru Face ID. Copies a bunch of personal information off of the phone thru AirDrop, then enters my BOA mobile app.
Step 2: Transfers roughly $3000 in multiple transactions over 2 months from BOA to Revolut via Apple Pay, then from Revolut via Apple Pay to his account.
I’m convinced he knows that Apple Pay/Apple Cash is extremely difficult to report fraud about and thus there is a very low chance of him having the money he took taken away from him.
Step 3: After 2 months, he disappears. His family and friends don’t know where he is and may have filed a police missing persons report. He is obviously using the stolen funds to live off.
I never authorized any of these transfers, nor did he take my card etc. From reading other posts on this site, it appears this dispute has fallen into this grey area because it involves Apple transfer methods. I have seen some people saying that “this isn’t Revolut’s business/liability” but I would like to absolutely dispute that when it comes to US accounts and US law.
I have filed a police report and an FTC fraud affidavit, and divorce papers.
I reported the fraud to Revolut first, because the money moved from one of my accounts to another is basically still in my accounts but the money exited my possession when he Apple Cashed it to himself.
The claim was denied in less than a day, with no review or investigation. I have spoken to over 5 agents, who say that this is “final” and are quoting European regulations and do not understand that, as a registered financial institution in the US, Regulation E rules supercede whatever jumble of internal “policies” they are quoting.
For context, Regulation E rules basically are what secures US bank consumers and defines what is an “authorized” or “unauthorized” transfer - the rules clearly state that this was “unauthorized” since this is basically both “burglary/robbery” and fraud, similar to what happens in Latin America when people are drugged and their phones are taken and drained.
(§1005.2(m)) is the particular piece of this which governs “authorized” and “unauthorized” transactions.
Revolut are acting like they have no responsibility for this because of their network rules/internal policies, but the CFPB (banking federal regulator) have said that Revolut’s duty to us does not depend on their network rules or whether a chargeback is possible - our money is still supposed to be insured and thus they would owe us the money back.
None of these 5 agents would provide any documentation whatsoever regarding their denial, which is illegal under 12 CFR 1005.11(d)(1). Banks must provide this documentation.
The screenshot above is the actual denial from a “senior representative” who kept repeating himself and refused to provide the documents I’m legally entitled to.
He also admits that Revolut did not follow their own supposed internal policies on dispute.
I am not a lawyer, nor a banker. I am a regular person that just got out of a 4 year DV relationship that ended with a huge negative “bang”.
By contrast, BOA has refunded the money that was taken directly from that account within 2 days. They, as a “real bank”, do not subject customers to this kind of rediculous treatment.
It appears Revolut staff have absolutely no training on US banking regulations despite operating in the country. They say no US support is available and it’s very obvious that they are getting confused between European and US rules.
I no longer feel like my money is safe with Revolut, nor that they act like a real, authorized bank. I do not recommend them to anyone else since they continue to pick and choose which rules they follow while flagrantly violating US laws.
I have already filed a CFPB complaint and am taking this to the regulators. I don’t know what else to do.