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I am writing this post to bring awareness to something that seems like a massive problem and hopefully find some help as it clearly is not coming from Coinbase support. I was targeted by a sophisticated phishing scam which resulted in all my Coinbase assets being converted to BTC and then sent out as one BTC transaction, total time between first conversion and the final BTC transaction was 13 minutes.
This is the transaction. Some interesting stuff if you look through the wallets and how much BTC they have recieved in the last couple months. [https://www.blockchain.com/explorer/transactions/btc/dd0945f95c8b6777b5699d98ae9a838991537e4a41628a3a13f2ae9d06322115](https://www.blockchain.com/explorer/transactions/btc/dd0945f95c8b6777b5699d98ae9a838991537e4a41628a3a13f2ae9d06322115)
Here is how the scam happened:
\*I never shared a wallet address, I never shared a 2FA code, I never confirmed a transaction, I never told any of my personal information over the phone, and definitely no seed phrase. To me, these were the rules to follow. It seems somehow by me confirming my identity on my device the perpetrators were able to execute these transactions from their own device in an unprecedented amount of time\*

I received a Coinbase email notifying me of suspicious activity for login attempt and then another email of a customer support case number. The customer support email states "We'll be in contact with you as soon as possible". I check out both emails, real 100% from Coinbase. So I go check my Coinbase app and I am logged out. So I start the process of logging back in and 2FA, not working and being kind of glitchy. I get a phone call in this moment, frustrated on the crowded city street walking home, I answer the phone because no signs of being a phony phone call. The caller is totally normal, native english speaker telling me they are calling from Coinbase support. They explain exactly what I am experiencing and tell me we can resolve it by locking my account. They confirm their identity to me by providing the customer support case number that I had just received an email about. I often get calls from my bank so I felt this was pretty normal. My guard immediately went down because of this confirmation of the ticket number and thinking oh the email said they will be in contact as soon as possible.
They simply instructed me to continue the login process and 2FA. This entire time I am on REAL coinbase(dot)com. I keep checking my web browser tab every new page that loads. Now all my 2FA keys are going off. Google authenticator and text messages with codes. I accepted the google confirm because it showed my current location and I assumed my Coinbase account was linked to my google account... along with every other secure account I use. I assume this is where the waterfall began...
The last step of login was to verify my drivers license, STILL ON COINBASE(DOT)COM. This was when I thought ok this is a little much... but I am unable to access my app still. So I go through with it, this step opened a 3rd party ID Verify page, standard. Finally I am able to sign into my account and it is asking me to review activity, email change-transaction attempts etc. I deny all of the activity and proceed to lock my account to prevent anything worse. The phone call is ending and everything seems fine. I get home and try to login from my computer, nothing working. 30 minutes have passed since last phone call, now I call customer support number on coinbase website and say hey I just got off the phone and here is my ticket number. First thing they say over the phone "oh no.." My heart SANK as I immediately realized what had happened...

A little more info-
I went back through my phone browser history and at one point my history shows I visited a url "setcoinbase(dot)com" which is obviously not real. So they could have been getting all the information that way. But that url was between two visits visits of real coinbase website. My best guess is at one point when I was 2FA I clicked a link that wasn't real. The coinbase emails were REAL, however they were auto generated because the fraudsters were pretending to be me and opening a support ticket, so they could see the ticket number too. The coinbase representative knew exactly about this scam, so how is this claim support ticket number still a function on their website? Seems like pretty obvious negligence to me. Coinbase has offered no help in this situation, all scripted response emails and phone calls. And finish everything by stating "we will cooperate with all law enforcement". There seems to be no investigation on their side. Turning their shoulder to me and leaving me in the wind. A long time customer who has held 100k USD + of assets and hundreds of transactions with coinbase fees. I chose this product because they market themselves as the premium crypto manager for custody and exchange. There is no protection for their customers.
I have filed reports in all the obvious channels, federal and local. Left a voicemail at the DA crypto crime team. If there are other avenues I should explore please let me know, or any advice with getting through to someone at coinbase.





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