CIE
COBALT INTERNATIONAL
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Hi everyone,
I’m trying to understand if anyone experienced something similar.
I’ve been a Revolut customer since 2019 with a fully active account. Recently my ID expired, so I went through the standard re-verification process using my new Italian electronic ID (CIE).
The verification failed multiple times, and after the appeal process my account is now scheduled for closure.
What I find confusing is that Revolut’s formal response describes my case as if it were an “instant rejection upon account opening”, which is clearly not correct.
Also, the same document has been successfully verified by other banks in Italy.
I’ve already filed a formal complaint and received a final response rejecting it. I’ve replied asking for a further review, but I’m not very optimistic at this point.
I was wondering if anyone else has experienced something similar or managed to resolve it.
Thanks!

Hi everyone,
I’m trying to understand if anyone experienced something similar.
I’ve been a Revolut customer since 2019 with a fully active account. Recently my ID expired, so I went through the standard re-verification process using my new Italian electronic ID (CIE).
The verification failed multiple times, and after the appeal process my account is now scheduled for closure.
What I find confusing is that Revolut’s formal response describes my case as if it were an “instant rejection upon account opening”, which is clearly not correct.
Also, the same document has been successfully verified by other banks in Italy.
I’ve already filed a formal complaint and received a final response rejecting it. I’ve replied asking for a further review, but I’m not very optimistic at this point.
I was wondering if anyone else has experienced something similar or managed to resolve it.
Thanks!