DNB Advances Customer Journeys with Genesys Cloud AI
SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global leader in agentic orchestration for customer experience (CX), today announced that DNB, Norway’s largest financial services group, is transforming customer service around connected journeys using Genesys Cloud™ AI. DNB is using AI to automate routine work, maintain context across interactions, and give advisors more time to focus on customers and complex interactions. With 95% of customers opting in to AI-supported conversations and 80% of AI-ge