Business Wire | Sep 1, 2020 08:05AM EDT

E*TRADE Equity Edge Online(r) Earns Highest Net Promoter Score Among Full Administration Stock Plan Providers

Sep. 01, 2020

ARLINGTON, Va.--(BUSINESS WIRE)--Sep. 01, 2020--E*TRADE Financial Corporate Services, Inc. received top ratings in a number of administrator and participant categories in the Group Five 2020 Stock Plan Administration Benchmark Study.

On the administrator front:

* E*TRADE improved its Loyalty net promoter score by 11 points and is rated highest in this category among full administration plan sponsors. * For the ninth year in a row, Equity Edge Online(r) was rated #1 in Loyalty and Overall Satisfaction for partial administration.1 * For the third year in a row, E*TRADE was rated highest among full administration plan sponsors in Overall Satisfaction with the administration platform and plan reporting. * New this year, E*TRADE was recognized as the industry leader by 98% of E*TRADE clients surveyed.

On the participant front:

* For the third year in a row, E*TRADE was rated highest among partial administration plan sponsors in supporting customizable participant communications and alerts. * For the third year in a row, E*TRADE was rated highest among full administration plan sponsors for the ease of use of the participant website. * New this year, E*TRADE was rated highest among full administration plan sponsors for the functionality of the participant website and mobile app, and educational resources on plan details and value.

Additionally, E*TRADE received the highest ratings among stock plan administration systems used for internal recordkeeping in the following categories:

* Overall Satisfaction with account support (8 years) * Accuracy of plan reports (8 years) * Administration platform's ability to support plan design (8 years) * Ease of use of plan reports and administration platform (8 years) * Accurate execution of plan events (8 years)

"We're thrilled to be honored as the industry leader in plan administration by the majority of respondents-a true testament to our culture and commitment to delivering meaningful enhancements to plan sponsors," said Scott Whatley, President of E*TRADE Financial Corporate Services, Inc. "The equity compensation industry is constantly evolving-our job is to anticipate the needs of our clients when it comes to driving efficiency in their day-to-day. Group Five's continued recognition provides welcome validation that we always work to exceed administrator expectations and offer a user-friendly experience for participants through best-in-class technology and exceptional service."

The Group Five 2020 Stock Plan Administration Benchmark Study was conducted from May 6 to June 19, 2020, and includes ratings from 1,117 plan sponsors of their satisfaction with outside plan administration services.

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* As of June 19, 2020, Group Five Stock Plan Administration Benchmark Study and Financial Reporting Benchmark Study rated Equity Edge Online(r) highest Overall Satisfaction for the ninth consecutive year (2012-2020) among all plan sponsors who use stock plan administration systems for internal recordkeeping. All other claims also included in the 2020 study. Group Five, LLC is not affiliated with E*TRADE Financial Corporate Services, Inc. or the E*TRADE Financial family of companies. About E*TRADE Financial and Important Notices

The E*TRADE Financial family of companies provides financial services, including trading, investing, banking, and managing employee stock plans. Employee stock plan solutions are offered by E*TRADE Financial Corporate Services, Inc. Securities products and services are offered by E*TRADE Securities LLC (Member FINRA/SIPC). Commodity futures and options on futures products and services are offered by E*TRADE Futures LLC (Member NFA). Managed Account Solutions are offered through E*TRADE Capital Management, LLC, a Registered Investment Adviser. Bank products and services are offered by E*TRADE Bank, a Federal savings bank, Member FDIC, or its subsidiaries. More information is available at www.etrade.com.

In connection with stock plan solutions offered by E*TRADE Financial Corporate Services, Inc., E*TRADE Securities LLC provides brokerage services to stock plan participants.

E*TRADE Financial, E*TRADE, and the E*TRADE logo are trademarks or registered trademarks of E*TRADE Financial Corporation. ETFC-G

(c) 2020 E*TRADE Financial Corporation. All rights reserved.

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