Benzinga | Aug 11, 2020 10:02AM EDT

EXL Reports Renewal Of Strategic Partnership With Centrica

EXL (NASDAQ:EXLS), a leading operations management and analytics company, today announced a five-year contract extension to continue providing a comprehensive suite of services and solutions to Centrica. EXL will leverage domain, digital and analytics capabilities to deliver better business insights and help Centrica increase efficiency and improve customer experience.

Matthew Egan, Operations Director, British Gas, stated, "We are pleased to announce continuation of our strategic partnership with EXL to transform our operations. Our agile teams are already bringing it all to life by using advanced analytics, intelligent processing and robotic process automation along with an operating model that focuses on customer-centricity. We look forward to continuing to innovate and drive new transformation projects together with EXL designed to reinvent our operations."

As part of its deep transformation capabilities, EXL leverages its proprietary Management Information Assistant [MIA], a search-based business intelligence tool that uses Natural Language Processing algorithms to extract and display information using powerful visualizations. This helps leaders to manage human and digital workforces through a single Digital Command Centre by understanding how strategy changes impact customer outcomes and business KPIs through embedded analytics, data aggregation and visualization.

"Our relationship with Centrica is a great example of what two organisations can achieve in a long-term, sustained collaboration that's focused on driving customer and business outcomes," said Pavan Bagai, President and Chief Operating Officer, EXL. "Centrica chose to consolidate its relationship with EXL because of our ability to orchestrate people, technology and advanced analytics to deliver tangible results, as well as our deep understanding of their culture, operations and business goals. We value this partnership of over 15 years and are delighted to continue on this transformational journey for Centrica."