GlobeNewswire Inc | Nov 10, 2021 07:30AM EST

November 10, 2021

Financial Highlights

-- Q3 revenue up 15.1%; 14.5% in constant currency -- Q3 operating earnings of $9.0 million; up from a loss a year ago and up 25.9% on an adjusted basis -- Q3 earnings per share of $0.87 up from $0.42 a year ago; adjusted EPS of $0.25 compared to $0.29

TROY, Mich., Nov. 10, 2021 (GLOBE NEWSWIRE) -- Kelly (Nasdaq: KELYA, KELYB), a leading specialty talent solutions provider, today announced results for the third quarter of 2021.

Peter Quigley, president and chief executive officer, announced revenue for the third quarter of 2021 totaled $1.2 billion, a 15.1% increase compared to the corresponding quarter of 2020. Revenue improved year-over-year in the quarter reflecting increased customer demand compared to the COVID-19-impacted prior year period.

Earnings from operations in the third quarter of 2021 totaled $9.0 million, compared to a loss of $2.4 million reported in the third quarter of 2020. Included in the third quarter of 2020 was a $9.5 million charge related to a customer dispute in Mexico. On an adjusted basis, earnings from operations improved 25.9%.

Diluted earnings per share in the third quarter of 2021 were $0.87 compared to $0.42 per share in the third quarter of 2020. Included in the earnings per share is a non-cash gain per share, net of tax, on Kellys investment in Persol Holdings common stock of $0.62 in the third quarter of 2021 and $0.29 in the third quarter of 2020. On an adjusted basis, earnings per share were $0.25 in the third quarter of 2021 compared to $0.29 in the corresponding quarter of 2020.

Were pleased that all five of our specialty operating segments delivered organic year-over-year gains in the third quarter, contributing to solid revenue and GP dollar growth for the company, said Quigley, who noted that Kelly has already begun taking actions to better leverage top-line growth heading into 2022. Demand for our solutions is strong, and were finding innovative ways to connect talent and clients in a tight labor market. Were confident that Kellys specialty strategy will continue to deliver top and bottom-line growth throughout the recovery and into the post-COVID environment.

Kelly also reported that on November 10, its board of directors declared a dividend of $0.05 per share. The dividend is payable on December 8, 2021, to stockholders of record as of the close of business on November 24, 2021.

In conjunction with its third-quarter earnings release, Kelly has published a financial presentation on the Investor Relations page of its public website and will host a conference call at 9 a.m. ET on November 10 to review the results and answer questions. The call may be accessed in one of the following ways:

Via the Internet:Kellyservices.com

Via the Telephone (877) 692-8955 (toll free) or (234) 720-6979 (caller paid)Enter access code 5728672After the prompt, please enter #

A recording of the conference call will be available after 2:30 p.m. ET on November 10, 2021, at (866) 207-1041 (toll-free) and (402) 970-0847 (caller-paid). The access code is 2025741#. The recording will also be available at kellyservices.com during this period.

This release contains statements that are forward looking in nature and, accordingly, are subject to risks and uncertainties. These factors include, but are not limited to, changing market and economic conditions, the recent novel coronavirus (COVID-19) outbreak, competitive market pressures including pricing and technology introductions and disruptions, disruption in the labor market and weakened demand for human capital resulting from technological advances, competition law risks, the impact of changes in laws and regulations (including federal, state and international tax laws), unexpected changes in claim trends on workers compensation, unemployment, disability and medical benefit plans, or the risk of additional tax liabilities in excess of our estimates, our ability to achieve our business strategy, our ability to successfully develop new service offerings, material changes in demand from or loss of large corporate customers as well as changes in their buying practices, risks particular to doing business with government or government contractors, the risk of damage to our brand, our exposure to risks associated with services outside traditional staffing, including business process outsourcing, services of licensed professionals and services connecting talent to independent work, our increasing dependency on third parties for the execution of critical functions, our ability to effectively implement and manage our information technology strategy, the risks associated with past and future acquisitions, including risk of related impairment of goodwill and intangible assets, exposure to risks associated with investments in equity affiliates including PersolKelly Pte. Ltd., risks associated with conducting business in foreign countries, including foreign currency fluctuations, the exposure to potential market and currency exchange risks relating to our investment in Persol Holdings, risks associated with violations of anti-corruption, trade protection and other laws and regulations, availability of qualified full-time employees, availability of temporary workers with appropriate skills required by customers, liabilities for employment-related claims and losses, including class action lawsuits and collective actions, our ability to sustain critical business applications through our key data centers, risks arising from failure to preserve the privacy of information entrusted to us or to meet our obligations under global privacy laws, the risk of cyberattacks or other breaches of network or information technology security, our ability to realize value from our tax credit and net operating loss carryforwards, our ability to maintain specified financial covenants in our bank facilities to continue to access credit markets, and other risks, uncertainties and factors discussed in this release and in the Companys filings with the Securities and Exchange Commission. Actual results may differ materially from any forward-looking statements contained herein, and we undertake no duty to update any forward-looking statement to conform the statement to actual results or changes in the Companys expectations.

About Kelly

Kelly Services, Inc. (Nasdaq: KELYA, KELYB) connects talented people to companies in need of their skills in areas including Science, Engineering, Education, Office, Contact Center, Light Industrial, and more. Were always thinking about whats next in the evolving world of work, and we help people ditch the script on old ways of thinking and embrace the value of all workstyles in the workplace. We directly employ nearly 370,000 people around the world, and we connect thousands more with work through our global network of talent suppliers and partners in our outsourcing and consulting practice. Revenue in 2020 was $4.5 billion. Visit kellyservices.com and let us help with whats next for you.

MEDIA CONTACT: ANALYST CONTACT:Jane Stehney James Polehna(248) 765-6864 (248) 244-4586stehnja@kellyservices.com james.polehna@kellyservices.com

KELLY SERVICES, INC. AND SUBSIDIARIESCONSOLIDATED STATEMENTS OF EARNINGSFOR THE 13 WEEKS ENDED OCTOBER 3, 2021 AND SEPTEMBER 27, 2020(UNAUDITED)(In millions of dollars except per share data) % CC % 2021 2020 Change Change Change Revenue from $ 1,195.4 $ 1,038.2 $ 157.2 15.1 % 14.5 %services Cost of 966.5 847.2 119.3 14.1 services Gross profit 228.9 191.0 37.9 19.8 19.2 Selling,general and 219.9 193.4 26.5 13.7 13.2 administrativeexpenses Earnings(loss) from 9.0 (2.4 ) 11.4 NM operations Gain (loss) oninvestment in 35.5 16.8 18.7 112.0 PersolHoldings Other income (0.3 ) (0.7 ) 0.4 50.1 (expense), net Earnings(loss) beforetaxes andequity in net 44.2 13.7 30.5 222.8 earnings(loss) ofaffiliate Income taxexpense 11.1 (1.2 ) 12.3 NM (benefit) Net earnings(loss) beforeequity in net 33.1 14.9 18.2 122.4 earnings(loss) ofaffiliate Equity in netearnings 1.7 1.8 (0.1 ) (3.6 ) (loss) ofaffiliate Net earnings $ 34.8 $ 16.7 $ 18.1 108.9 (loss) Basic earnings(loss) per $ 0.87 $ 0.42 $ 0.45 107.1 shareDilutedearnings $ 0.87 $ 0.42 $ 0.45 107.1 (loss) pershare STATISTICS: Permanentplacementrevenue $ 19.7 $ 9.1 $ 10.6 118.0 % 116.6 %(included inrevenue fromservices) Gross profit 19.2 % 18.4 % 0.8 pts. rate Conversion 3.9 % (1.3 )% 5.2 pts. rate Adjusted $ 17.3 $ 13.2 $ 4.1 EBITDAAdjusted 1.4 % 1.3 % 0.1 pts. EBITDA margin Effectiveincome tax 25.2 % (8.5 )% 33.7 pts. rate Average numberof shares outstanding(millions):Basic 39.4 39.3 Diluted 39.5 39.4

KELLY SERVICES, INC. AND SUBSIDIARIESCONSOLIDATED STATEMENTS OF EARNINGSFOR THE 39 WEEKS ENDED OCTOBER 3, 2021 AND SEPTEMBER 27, 2020(UNAUDITED)(In millions of dollars except per share data) % CC % 2021 2020 Change Change Change Revenue from $ 3,659.4 $ 3,274.6 $ 384.8 11.8 % 10.3 %services Cost of services 2,986.2 2,671.1 315.1 11.8 Gross profit 673.2 603.5 69.7 11.5 10.1 Selling, generaland 639.9 591.0 48.9 8.3 7.0 administrativeexpenses Goodwillimpairment ? 147.7 (147.7 ) NM charge Gain on sale of ? (32.1 ) 32.1 NM assets Earnings (loss) 33.3 (103.1 ) 136.4 NM from operations Gain (loss) oninvestment in 71.8 (31.4 ) 103.2 NM Persol Holdings Other income (4.0 ) 3.6 (7.6 ) (211.5 ) (expense), net Earnings (loss)before taxes andequity in net 101.1 (130.9 ) 232.0 NM earnings (loss)of affiliate Income taxexpense 19.0 (36.5 ) 55.5 152.0 (benefit) Net earnings(loss) beforeequity in net 82.1 (94.4 ) 176.5 NM earnings (loss)of affiliate Equity in netearnings (loss) 2.3 (1.0 ) 3.3 NM of affiliate Net earnings $ 84.4 $ (95.4 ) $ 179.8 NM (loss) Basic earnings $ 2.12 $ (2.43 ) $ 4.55 NM (loss) per shareDiluted earnings $ 2.12 $ (2.43 ) $ 4.55 NM (loss) per share STATISTICS: Permanentplacementrevenue $ 54.3 $ 28.9 $ 25.4 87.8 % 84.5 %(included inrevenue fromservices) Gross profit 18.4 % 18.4 % ? pts. rate Conversion rate 4.9 % (17.1 ) 22.0 pts. % Adjusted EBITDA $ 56.4 $ 48.6 $ 7.8 Adjusted EBITDA 1.5 % 1.5 % ? pts. margin Effective income 18.8 % 27.9 % (9.1 ) tax rate pts. Average numberof shares outstanding(millions):Basic 39.4 39.3 Diluted 39.5 39.3

KELLY SERVICES, INC. AND SUBSIDIARIESRESULTS OF OPERATIONS BY SEGMENT(UNAUDITED)(In millions of dollars) Third Quarter % CC % 2021 2020 Change ChangeProfessional & Industrial Revenue from services $ 452.6 $ 446.5 1.4 % 1.0 %Gross profit 76.6 77.1 (0.5 ) (0.9 )SG&A expenses excluding 69.4 65.4 6.2 5.9 restructuring chargesRestructuring charges ? (0.1 ) NM NM Total SG&A expenses 69.4 65.3 6.2 5.9 Earnings (loss) from operations 7.2 11.8 (38.1 ) Earnings (loss) from operations 7.2 11.7 (38.1 ) excluding restructuring charges Gross profit rate 16.9 % 17.3 % (0.4 ) pts. Science, Engineering & Technology Revenue from services $ 306.2 $ 244.0 25.5 % 25.3 %Gross profit 68.1 50.7 34.5 34.4 SG&A expenses excluding 48.4 31.3 54.8 54.6 restructuring chargesRestructuring charges ? ? NM NM Total SG&A expenses 48.4 31.3 54.8 54.6 Earnings (loss) from operations 19.7 19.4 1.7 Earnings (loss) from operations 19.7 19.4 1.7 excluding restructuring charges Gross profit rate 22.3 % 20.8 % 1.5 pts. Education Revenue from services $ 66.6 $ 27.5 142.1 % 142.1 %Gross profit 10.0 4.1 139.7 139.7 SG&A expenses excluding 17.0 11.6 45.9 45.9 restructuring chargesRestructuring charges ? ? NM NM Total SG&A expenses 17.0 11.6 46.1 46.1 Earnings (loss) from operations (7.0 ) (7.5 ) 6.6 Earnings (loss) from operations (7.0 ) (7.5 ) 6.7 excluding restructuring charges Gross profit rate 15.1 % 15.2 % (0.1 ) pts. Outsourcing & Consulting Revenue from services $ 113.4 $ 87.9 29.1 % 28.6 %Gross profit 37.3 29.1 27.9 26.9 SG&A expenses excluding 30.7 25.4 20.5 19.8 restructuring chargesRestructuring charges ? ? NM NM Total SG&A expenses 30.7 25.4 20.5 19.7 Earnings (loss) from operations 6.6 3.7 79.1 Earnings (loss) from operations 6.6 3.7 78.7 excluding restructuring charges Gross profit rate 32.8 % 33.1 % (0.3 ) pts. International Revenue from services $ 256.8 $ 232.4 10.5 % 8.8 %Gross profit 36.9 30.0 22.7 21.0 SG&A expenses excluding 34.5 39.9 (13.6 ) (14.8 )restructuring chargesRestructuring charges ? ? NM NM Total SG&A expenses 34.5 39.9 (13.6 ) (14.8 )Earnings (loss) from operations 2.4 (9.9 ) NM Earnings (loss) from operations 2.4 (9.9 ) NM excluding restructuring charges Gross profit rate 14.4 % 12.9 % 1.5 pts.

KELLY SERVICES, INC. AND SUBSIDIARIESRESULTS OF OPERATIONS BY SEGMENT(UNAUDITED)(In millions of dollars) September Year to Date % CC % 2021 2020 Change ChangeProfessional & Industrial Revenue from services $ 1,386.7 $ 1,346.7 3.0 % 2.5 %Gross profit 227.7 241.1 (5.5 ) (6.0 )SG&A expenses excluding 207.8 206.1 0.8 0.5 restructuring chargesRestructuring charges ? 4.3 NM NM Total SG&A expenses 207.8 210.4 (1.2 ) (1.6 )Earnings (loss) from 19.9 30.7 (34.9 ) operationsEarnings (loss) fromoperations excluding 19.9 35.0 (43.0 ) restructuring charges Gross profit rate 16.4 % 17.9 % (1.5 ) pts. Science, Engineering & TechnologyRevenue from services $ 859.1 $ 761.5 12.8 % 12.6 %Gross profit 187.8 156.0 20.4 20.2 SG&A expenses excluding 131.0 98.6 32.9 32.7 restructuring chargesRestructuring charges ? 0.5 NM NM Total SG&A expenses 131.0 99.1 32.2 32.0 Earnings (loss) from 56.8 56.9 (0.2 ) operationsEarnings (loss) fromoperations excluding 56.8 57.4 (1.1 ) restructuring charges Gross profit rate 21.9 % 20.5 % 1.4 pts. Education Revenue from services $ 284.1 $ 195.1 45.6 % 45.6 %Gross profit 44.0 28.8 52.5 52.5 SG&A expenses excluding 46.5 36.9 26.0 26.0 restructuring chargesRestructuring charges ? 0.8 NM NM Total SG&A expenses 46.5 37.7 23.1 23.1 Earnings (loss) from (2.5 ) (8.9 ) 72.1 operationsEarnings (loss) fromoperations excluding (2.5 ) (8.1 ) 69.0 restructuring charges Gross profit rate 15.5 % 14.8 % 0.7 pts. Outsourcing & Consulting Revenue from services $ 320.0 $ 261.0 22.6 % 21.2 %Gross profit 103.4 87.1 18.7 16.3 SG&A expenses excluding 89.2 79.1 12.7 10.9 restructuring chargesRestructuring charges ? ? NM NM Total SG&A expenses 89.2 79.1 12.6 10.8 Earnings (loss) from 14.2 8.0 79.0 operationsEarnings (loss) fromoperations excluding 14.2 8.0 77.5 restructuring charges Gross profit rate 32.3 % 33.4 % (1.1 ) pts. International Revenue from services $ 810.1 $ 710.6 14.0 % 9.0 %Gross profit 110.3 90.5 21.8 16.3 SG&A expenses excluding 102.2 100.3 1.8 (2.8 )restructuring chargesRestructuring charges ? 1.1 NM NM Total SG&A expenses 102.2 101.4 0.7 (3.9 )Earnings (loss) from 8.1 (10.9 ) NM operationsEarnings (loss) fromoperations excluding 8.1 (9.8 ) NM restructuring charges Gross profit rate 13.6 % 12.7 % 0.9 pts.

KELLY SERVICES, INC. AND SUBSIDIARIESCONSOLIDATED BALANCE SHEETS(UNAUDITED)(In millions of dollars) October 3, January 3, September 27, 2021 2021 2020Current Assets Cash and equivalents $ 43.5 $ 223.0 $ 248.2 Trade accounts receivable, less allowances of$12.3, $13.3, and $11.4, 1,423.9 1,265.2 1,111.4 respectivelyPrepaid expenses and other current 71.0 61.4 71.4 assetsTotal current assets 1,538.4 1,549.6 1,431.0 Noncurrent Assets Property and equipment, net 36.1 41.0 40.8 Operating lease right-of-use 79.3 83.2 84.0 assetsDeferred taxes 304.0 282.0 273.3 Goodwill, net 114.8 3.5 ? Investment in Persol Holdings 222.6 164.2 145.8 Investment in equity affiliate 122.0 118.5 115.6 Other assets 386.3 319.9 301.2 Total noncurrent assets 1,265.1 1,012.3 960.7 Total Assets $ 2,803.5 $ 2,561.9 $ 2,391.7 Current Liabilities Short-term borrowings $ ? $ 0.3 $ 0.5 Accounts payable and accrued 645.2 536.8 458.4 liabilitiesOperating lease liabilities 18.4 19.6 19.5 Accrued payroll and related taxes 334.9 293.0 240.7 Accrued workers' compensation and 21.1 22.7 25.0 other claimsIncome and other taxes 58.4 53.2 52.4 Total current liabilities 1,078.0 925.6 796.5 Noncurrent Liabilities Operating lease liabilities 64.1 67.5 68.1 Accrued payroll and related taxes 58.2 58.5 75.7 Accrued workers' compensation and 39.1 42.2 44.4 other claimsAccrued retirement benefits 213.5 205.8 188.2 Other long-term liabilities 76.5 59.3 52.7 Total noncurrent liabilities 451.4 433.3 429.1 Stockholders' Equity Common stock 40.1 40.1 40.1 Treasury stock (15.2 ) (17.1 ) (17.2 )Paid-in capital 23.2 21.3 20.6 Earnings invested in the business 1,245.3 1,162.9 1,139.5 Accumulated other comprehensive (19.3 ) (4.2 ) (16.9 )income (loss)Total stockholders' equity 1,274.1 1,203.0 1,166.1 Total Liabilities and $ 2,803.5 $ 2,561.9 $ 2,391.7 Stockholders' Equity STATISTICS: Working Capital $ 460.4 $ 624.0 $ 634.5 Current Ratio 1.4 1.7 1.8 Debt-to-capital % 0.0 % 0.0 % 0.0 %Global Days Sales Outstanding 63 64 61 Year-to-Date Free Cash Flow $ 23.5 $ 170.5 $ 204.2



KELLY SERVICES, INC. AND SUBSIDIARIESCONSOLIDATED STATEMENTS OF CASH FLOWSFOR THE 39 WEEKS ENDED OCTOBER 3, 2021 AND SEPTEMBER 27, 2020(UNAUDITED)(In millions of dollars) 2021 2020Cash flows from operating activities: Net earnings (loss) $ 84.4 $ (95.4 )Adjustments to reconcile net earnings (loss) to net cash from operating activities:Goodwill impairment charge ? 147.7 Deferred income taxes on goodwill impairment charge ? (23.0 )Depreciation and amortization 22.0 18.0 Operating lease asset amortization 16.0 15.9 Provision for credit losses and sales allowances 0.8 10.7 Stock-based compensation 4.0 2.9 (Gain) loss on investment in Persol Holdings (71.8 ) 31.4 Gain on sale of assets ? (32.1 )Equity in net (earnings) loss of PersolKelly Pte. Ltd. (2.3 ) 1.0 Other, net 4.6 1.8 Changes in operating assets and liabilities, net of (26.7 ) 137.6 acquisitions Net cash from operating activities 31.0 216.5 Cash flows from investing activities: Capital expenditures (7.5 ) (12.3 )Proceeds from sale of assets ? 55.5 Acquisition of companies, net of cash received (213.0 ) (36.4 )Proceeds from company-owned life insurance 10.4 2.3 Proceeds from sale of Brazil, net of cash disposed ? 1.2 Proceeds from loans with equity affiliate 5.8 ? Proceeds from (investment in) equity securities 5.0 (0.2 )Other investing activities 0.9 0.2 Net cash (used in) from investing activities (198.4 ) 10.3 Cash flows from financing activities: Net change in short-term borrowings (0.2 ) (1.5 )Financing lease payments (1.3 ) (1.0 )Dividend payments (2.0 ) (3.0 )Payments of tax withholding for stock awards (0.6 ) (1.2 )Contingent consideration payments (1.6 ) ? Other financing activities ? (0.1 ) Net cash used in financing activities (5.7 ) (6.8 ) Effect of exchange rates on cash, cash equivalents and (3.9 ) 3.4 restricted cash Net change in cash, cash equivalents and restricted cash (177.0 ) 223.4 Cash, cash equivalents and restricted cash at beginning of 228.1 31.0 period Cash, cash equivalents and restricted cash at end of period $ 51.1 $ 254.4

KELLY SERVICES, INC. AND SUBSIDIARIESREVENUE FROM SERVICES BY GEOGRAPHY(UNAUDITED)(In millions of dollars) Third Quarter % CC % 2021 2020 Change Change Americas United States $ 851.7 $ 740.6 15.0 % 15.0 %Canada 43.3 30.3 42.8 35.1 Puerto Rico 25.5 18.4 39.2 39.2 Mexico 14.4 27.4 (47.4 ) (52.7 )Brazil ? 1.8 NM NM Total Americas Region 934.9 818.5 14.2 13.8 Europe France 56.3 48.8 15.4 14.3 Switzerland 54.5 49.6 10.0 9.8 Portugal 36.6 31.7 15.6 14.6 Russia 33.0 27.2 21.3 21.1 Italy 18.5 14.5 27.5 26.4 United Kingdom 17.2 16.4 4.5 (2.1 )Germany 9.0 7.0 28.2 27.3 Ireland 7.4 4.9 49.9 48.8 Other 17.3 12.0 44.4 43.0 Total Europe Region 249.8 212.1 17.8 16.6 Total Asia-Pacific Region 10.7 7.6 41.4 39.3 Total Kelly Services, Inc. $ 1,195.4 $ 1,038.2 15.1 % 14.5 %



KELLY SERVICES, INC. AND SUBSIDIARIESREVENUE FROM SERVICES BY GEOGRAPHY(UNAUDITED)(In millions of dollars) September Year to Date % CC % 2021 2020 Change Change Americas United States $ 2,604.8 $ 2,369.2 9.9 % 9.9 %Canada 116.9 88.7 31.8 21.9 Mexico 82.1 78.6 4.5 (1.8 )Puerto Rico 76.6 56.1 36.6 36.6 Brazil ? 17.0 NM NM Total Americas Region 2,880.4 2,609.6 10.4 9.8 Europe France 168.1 141.2 19.0 11.9 Switzerland 161.2 141.2 14.2 9.6 Portugal 120.9 99.1 22.0 14.5 Russia 99.3 88.6 12.1 17.5 Italy 56.0 42.5 31.7 23.9 United Kingdom 51.9 56.5 (8.2 ) (15.8 )Germany 24.6 22.1 11.3 5.1 Ireland 18.8 14.0 34.1 26.8 Other 49.9 38.7 29.0 21.6 Total Europe Region 750.7 643.9 16.6 11.6 Total Asia-Pacific Region 28.3 21.1 33.9 24.9 Total Kelly Services, Inc. $ 3,659.4 $ 3,274.6 11.8 % 10.3 %

KELLY SERVICES, INC. AND SUBSIDIARIESRECONCILIATION OF NON-GAAP MEASURESTHIRD QUARTER(UNAUDITED)(In millions of dollars) 2021 2020SG&A Expenses: As Restructuring^ Adjusted Adjusted Reported (5)Professional & Industrial $ 69.4 $ ? $ 69.4 $ 65.4 Science, Engineering & 48.4 ? 48.4 31.3 TechnologyEducation 17.0 ? 17.0 11.6 Outsourcing & Consulting 30.7 ? 30.7 25.4 International 34.5 ? 34.5 30.4 Corporate 19.9 0.1 20.0 19.9 Total Company $ 219.9 $ 0.1 $ 220.0 $ 184.0

2021 2020Earnings (loss) from As Restructuring^ Adjusted AdjustedOperations: Reported (5)Professional & Industrial $ 7.2 $ ? $ 7.2 $ 11.7 Science, Engineering & 19.7 ? 19.7 19.4 TechnologyEducation (7.0 ) ? (7.0 ) (7.5 )Outsourcing & Consulting 6.6 ? 6.6 3.7 International 2.4 ? 2.4 (0.4 )Corporate (19.9 ) (0.1 ) (20.0 ) (19.9 )Total Company $ 9.0 $ (0.1 ) $ 8.9 $ 7.0

KELLY SERVICES, INC. AND SUBSIDIARIESRECONCILIATION OF NON-GAAP MEASURESTHIRD QUARTER(UNAUDITED)(In millions of dollars) 2020SG&A Expenses: As Customer Restructuring Adjusted Reported Dispute^(4) ^(5)Professional & $ 65.3 $ ? $ 0.1 $ 65.4 IndustrialScience, Engineering & 31.3 ? ? 31.3 TechnologyEducation 11.6 ? ? 11.6 Outsourcing & Consulting 25.4 ? ? 25.4 International 39.9 (9.5 ) ? 30.4 Corporate 19.9 ? ? 19.9 Total Company $ 193.4 $ (9.5 ) $ 0.1 $ 184.0

2020Earnings (loss) from As Customer Restructuring^ AdjustedOperations: Reported Dispute^(4) (5)Professional & $ 11.8 $ ? $ (0.1 ) $ 11.7 IndustrialScience, Engineering & 19.4 ? ? 19.4 TechnologyEducation (7.5 ) ? ? (7.5 )Outsourcing & Consulting 3.7 ? ? 3.7 International (9.9 ) 9.5 ? (0.4 )Corporate (19.9 ) ? ? (19.9 )Total Company $ (2.4 ) $ 9.5 $ (0.1 ) $ 7.0

KELLY SERVICES, INC. AND SUBSIDIARIESRECONCILIATION OF NON-GAAP MEASURESSEPTEMBER YEAR TO DATE(UNAUDITED)(In millions of dollars) 2021 2020SG&A Expenses: As Restructuring^ Adjusted Adjusted Reported (5)Professional & Industrial $ 207.8 $ ? $ 207.8 $ 206.1 Science, Engineering & 131.0 ? 131.0 98.6 TechnologyEducation 46.5 ? 46.5 36.9 Outsourcing & Consulting 89.2 ? 89.2 79.1 International 102.2 ? 102.2 90.8 Corporate 63.2 0.1 63.3 61.6 Total Company $ 639.9 $ 0.1 $ 640.0 $ 573.1

2021 2020Earnings (loss) from As Restructuring^ Adjusted AdjustedOperations: Reported (5)Professional & Industrial $ 19.9 $ ? $ 19.9 $ 35.0 Science, Engineering & 56.8 ? 56.8 57.4 TechnologyEducation (2.5 ) ? (2.5 ) (8.1 )Outsourcing & Consulting 14.2 ? 14.2 8.0 International 8.1 ? 8.1 (0.3 )Corporate (63.2 ) (0.1 ) (63.3 ) (61.6 )Total Company $ 33.3 $ (0.1 ) $ 33.2 $ 30.4

KELLY SERVICES, INC. AND SUBSIDIARIESRECONCILIATION OF NON-GAAP MEASURESSEPTEMBER YEAR TO DATE(UNAUDITED)(In millions of dollars)

2020SG&A Expenses: As Customer Restructuring Adjusted Reported Dispute^(4) ^(5)Professional & $ 210.4 $ ? $ (4.3 ) $ 206.1 IndustrialScience, Engineering & 99.1 ? (0.5 ) 98.6 TechnologyEducation 37.7 ? (0.8 ) 36.9 Outsourcing & Consulting 79.1 ? ? 79.1 International 101.4 (9.5 ) (1.1 ) 90.8 Corporate 63.3 ? (1.7 ) 61.6 Total Company $ 591.0 $ (9.5 ) $ (8.4 ) $ 573.1

2020Earnings Goodwill Gain on Customer(loss) from As impairment sale Dispute^ Restructuring AdjustedOperations: Reported ^(1) of assets (4) ^(5) ^(3)Professional $ 30.7 $ ? $ ? $ ? $ 4.3 $ 35.0 & IndustrialScience,Engineering & 56.9 ? ? ? 0.5 57.4 TechnologyEducation (8.9 ) ? ? ? 0.8 (8.1 )Outsourcing & 8.0 ? ? ? ? 8.0 ConsultingInternational (10.9 ) ? ? 9.5 1.1 (0.3 )Corporate (178.9 ) 147.7 (32.1 ) ? 1.7 (61.6 )Total Company $ (103.1 ) $ 147.7 $ (32.1 ) $ 9.5 $ 8.4 $ 30.4

KELLY SERVICES, INC. AND SUBSIDIARIESRECONCILIATION OF NON-GAAP MEASURES(UNAUDITED)(In millions of dollars except per share data) Third Quarter September Year to Date 2021 2020 2021 2020Income tax expense (benefit) $ 11.1 $ (1.2 ) $ 19.0 $ (36.5 )Taxes on goodwill impairment ? ? ? 23.0 charge^(1)Taxes on investment in Persol (10.9 ) (5.2 ) (22.0 ) 9.6 Holdings^(2)Taxes on gain on sale of assets^ ? ? ? (8.1 )(3)Taxes on customer dispute^(4) ? 2.8 ? 2.8 Taxes on restructuring charges^(5) ? ? ? 2.2 Adjusted income tax expense $ 0.2 $ (3.6 ) $ (3.0 ) $ (7.0 )(benefit) Third Quarter September Year to Date 2021 2020 2021 2020Net earnings (loss) $ 34.8 $ 16.7 $ 84.4 $ (95.4 )Goodwill impairment charge, net of ? ? ? 124.7 taxes^(1)(Gain) loss on investment in (24.6 ) (11.6 ) (49.8 ) 21.8 Persol Holdings, net of taxes^(2)(Gain) loss on sale of assets, net ? 0.1 ? (23.9 )of taxes^(3)Customer dispute, net of taxes^(4) ? 6.7 ? 6.7 Restructuring charges, net of (0.1 ) (0.1 ) (0.1 ) 6.2 taxes^(5)Adjusted net earnings $ 10.1 $ 11.8 $ 34.5 $ 40.1 Third Quarter September Year to Date 2021 2020 2021 2020 Per Share Per ShareNet earnings (loss) $ 0.87 $ 0.42 $ 2.12 $ (2.43 )Goodwill impairment charge, net of ? ? ? 3.18 taxes^(1)(Gain) loss on investment in (0.62 ) (0.29 ) (1.25 ) 0.56 Persol Holdings, net of taxes^(2)Gain on sale of assets, net of ? ? ? (0.61 )taxes^(3)Customer dispute, net of taxes^(4) ? 0.17 ? 0.17 Restructuring charges, net of ? ? ? 0.16 taxes^(5)Adjusted net earnings $ 0.25 $ 0.29 $ 0.86 $ 1.02

Note: Earnings per share amounts for each quarter are required to be computed independently and may not equal the amounts computed for the total year.

KELLY SERVICES, INC. AND SUBSIDIARIESRECONCILIATION OF NON-GAAP MEASURES(UNAUDITED)(In millions of dollars) Third Quarter September Year to Date 2021 2020 2021 2020Net earnings (loss) $ 34.8 $ 16.7 $ 84.4 $ (95.4 )Other (income) expense, net 0.3 0.7 4.0 (3.6 )Income tax expense (benefit) 11.1 (1.2 ) 19.0 (36.5 )Depreciation and amortization 8.4 6.2 23.2 18.2 EBITDA 54.6 22.4 130.6 (117.3 )Equity in net (earnings) loss of (1.7 ) (1.8 ) (2.3 ) 1.0 affiliateGoodwill impairment charge^(1) ? ? ? 147.7 (Gain) loss on investment in Persol (35.5 ) (16.8 ) (71.8 ) 31.4 Holdings^(2)Gain on sale of assets^(3) ? ? ? (32.1 )Customer dispute^(4) ? 9.5 ? 9.5 Restructuring^(5) (0.1 ) (0.1 ) (0.1 ) 8.4 Adjusted EBITDA $ 17.3 $ 13.2 $ 56.4 $ 48.6 Adjusted EBITDA margin 1.4 % 1.3 % 1.5 % 1.5 %

KELLY SERVICES, INC. AND SUBSIDIARIESRECONCILIATION OF NON-GAAP MEASURES(UNAUDITED)

Management believes that the non-GAAP (Generally Accepted Accounting Principles) information excluding the 2020 goodwill impairment charge, the 2021 and 2020 gains and losses on the investment in Persol Holdings, the 2020 gain on sale of assets, the 2020 customer dispute and the 2020 restructuring charges, are useful to understand the Company's fiscal 2021 financial performance and increases comparability. Specifically, Management believes that removing the impact of these items allows for a meaningful comparison of current period operating performance with the operating results of prior periods. Management also believes that such measures are used by those analyzing performance of companies in the staffing industry to compare current performance to prior periods and to assess future performance.

Management uses Adjusted EBITDA (adjusted earnings before interest, taxes, depreciation and amortization) and Adjusted EBITDA Margin (percent of total GAAP revenue) which Management believes is useful to compare operating performance compared to prior periods and uses it in conjunction with GAAP measures to assess performance. Our calculation of Adjusted EBITDA may not be consistent with similarly titled measures of other companies and should be used in conjunction with GAAP measurements.

These non-GAAP measures may have limitations as analytical tools because they exclude items which can have a material impact on cash flow and earnings per share. As a result, Management considers these measures, along with reported results, when it reviews and evaluates the Company's financial performance. Management believes that these measures provide greater transparency to investors and provide insight into how Management is evaluating the Company's financial performance. Non-GAAP measures should not be considered a substitute for, or superior to, measures of financial performance prepared in accordance with GAAP.

(1) The goodwill impairment charge is the result of an interim impairment test the Company performed during the first quarter of 2020, due to a triggering event caused by a decline in the Company's common stock price.

(2) The gains and losses on the investment in Persol Holdings represent the change in fair value of the investment during the period presented and the related tax expense and benefit.

(3) Gain on sale of assets in 2020 primarily represents the excess of the proceeds over the cost of the headquarters properties sold during the first quarter of 2020.

(4) Customer dispute represents a non-cash charge in Mexico to increase the reserve against a long-term receivable from a former customer based on an updated probability of loss assessment.

(5) Restructuring charges in 2020 and subsequent adjustments in 2021 represent severance costs and lease terminations in preparation for the new operating model adopted in the third quarter of 2020.