Business Wire | Nov 3, 2021 04:15PM EDT

Cross Country Healthcare Announces Third Quarter 2021 Financial Results

Nov. 03, 2021

BOCA RATON, Fla.--(BUSINESS WIRE)--Nov. 03, 2021--Cross Country Healthcare, Inc. (the "Company") (Nasdaq: CCRN) today announced financial results for its third quarter ended September 30, 2021.

SELECTED FINANCIAL INFORMATION:

Variance Variance

Q3 2021 vs Q3 2021 vs

Dollars are in thousands, except per Q3 2021 Q3 2020 Q2 2021share amounts

Revenue $ 374,905 93 % 13 %

Gross profit margin* 22.4 % (230) bps 50 bps

Net income attributable to common $ 23,433 1,857 % 103 %shareholders

Diluted EPS $ 0.62 $ 0.66 $ 0.31

Adjusted EBITDA* $ 30,127 250 % 24 %

Adjusted EBITDA margin* 8.0 % 360 bps 70 bps

Adjusted EPS* $ 0.61 $ 0.49 $ 0.14

Cash flows used in operations $ (2,831) 67 % (118) %

* Refer to accompanying tables and discussion of non-GAAP (Generally Accepted Accounting Principles) financial measures below.

Business Highlights

* Year-to-date revenue exceeded $1.0 billion for the first time in the Company's history * Year-over-year and sequential increase in volume across all segments * Third quarter financial performance exceeded guidance across all areas * Adjusted EBITDA margin exceeded 8% for the second time this year * Recognized as one of the top four staffing and recruiting employers for women * Strong double digit growth from Cross Country Workforce Solutions Group

"Our performance demonstrates the success we are having in bringing clinicians to the bedside across the nation," said Kevin Clark, Co-Founder and CEO. He continued, "Higher bill rates are really only part of the story, as the investments we have made in people and technology, along with the many changes we have made to core processes, allow us to execute more effectively. We have fundamentally transformed this company and believe we have the ability to continue to grow the number of clinicians on assignment."

Third quarter consolidated revenue was $374.9 million, an increase of 93% year-over-year and 13% sequentially. Consolidated gross profit margin was 22.4%, down 230 basis points year-over-year and up 50 basis points sequentially. Net income attributable to common shareholders was $23.4 million compared to a net loss of $1.3 million in the prior year and net income of $11.5 million in the prior quarter. Diluted earnings per share (EPS) was $0.62 per share compared to a loss of $0.04 per share in the prior year and income of $0.31 per share in the prior quarter. Adjusted earnings before interest, taxes, depreciation, and amortization (EBITDA) was $30.1 million or 8.0% of revenue, as compared with $8.6 million or 4.4% of revenue in the prior year, and $24.3 million or 7.3% of revenue in the prior quarter. Adjusted EPS was $0.61 compared to $0.12 in the prior year and $0.47 in the prior quarter.

For the nine months ended September 30, 2021, consolidated revenue was $1.0 billion, an increase of 67% year-over-year. Consolidated gross profit margin was 22.0%, down 190 basis points year-over-year. Net income attributable to common shareholders was $54.4 million, or 1.46 per diluted share, compared to a loss of $17.6 million, or 0.49 per diluted share, in the prior year. Adjusted EBITDA was $81.1 million or 7.8% of revenue, as compared with $24.8 million or 4.0% of revenue in the prior year. Adjusted EPS was $1.66 compared to $0.27 in the prior year.

Quarterly Business Segment Highlights

Nurse and Allied Staffing

Revenue was $356.1 million, an increase of 101% year-over-year and 13% sequentially. Contribution income was $40.6 million, an increase compared to $17.9 million in the prior year and $35.3 million in the prior quarter. Average field contract personnel on a full-time equivalent (FTE) basis were 9,003 as compared with 5,403 in the prior year and 7,578 in the prior quarter. Revenue per FTE per day was $425 compared to $353 in the prior year and $454 in the prior quarter. The increase in the average number of FTEs was primarily due to headcount growth in travel nurse and allied, as well as additional headcount resulting from the Cross Country Workforce Solutions Group (WSG) acquisition. In the third quarter, average bill rates rose slightly as we continued to experience higher demand and bill rates related to both COVID-19 and non-COVID-19 assignments, with a record level of demand across a wide range of specialties. Throughout the coronavirus pandemic (COVID-19), we have worked with our clients to adjust bill rates, both increasing and decreasing rates as necessary, to provide critical healthcare professionals.

Physician Staffing

Revenue was $18.8 million, an increase of 14% year-over-year and 20% sequentially. Contribution income was $0.9 million, an increase compared to $0.8 million in the prior year and $0.6 million in the prior quarter. Total days filled were 12,187 as compared with 9,682 in the prior year and 9,775 in the prior quarter. Revenue per day filled was $1,540 as compared with $1,699 in the prior year and $1,600 in the prior quarter. The increase in revenue was primarily due to an increase in volume in both primary care physicians and nurse practitioners. The increase in contribution income was driven by higher revenue, partially offset by higher direct costs.

Cash Flow and Balance Sheet Highlights

Cash flow used in operations for the quarter was $2.8 million compared to $8.5 million in the prior year and cash flow provided by operations of $15.5 million in the prior quarter, primarily due to strong sequential revenue growth which resulted in a $122.9 million increase in receivables since the start of the year. For the nine months ended September 30, 2021, cash flow used in operations was $12.3 million compared to cash flow provided by operations of $25.3 million in the prior year. Days' sales outstanding was 61 days as of September 30, 2021, down 3 days year-over-year and up 3 days since the beginning of the current year, primarily due to the timing of revenue recognized throughout the quarter given the strong monthly sequential growth through the third quarter.

At September 30, 2021, the Company had $0.8 million in cash and cash equivalents and $99.7 million principal balance on its term loan, with $4.0 million of borrowings drawn under its asset-based loan facility (ABL), and $18.5 million of letters of credit outstanding. Availability under the ABL is subject to a borrowing base, which was $149.2 million as of September 30, 2021, with $126.7 million available for borrowing as of September 30, 2021.

Outlook for Fourth Quarter 2021

The guidance below applies to management's expectations for the fourth quarter of 2021.

Year-over-Year Sequential Q4 2021 Range Change Change



Revenue $580 million - $590 169% - 174% 55% - 57% million



Gross Profit 22.2% - 22.7% (300) bps - (250) (20) bps - 30Margin* bps bps



Adjusted EBITDA* $63.0 million - $68.0 448% - 491% 109% - 126% million



Adjusted EPS* $1.01 - $1.11 $0.82 - $0.92 $0.40 - $0.50

* Refer to discussion of non-GAAP financial measures below.

The above estimates are based on current management expectations and, as such, are forward-looking and actual results may differ materially. The above ranges do not include the potential impact of any future divestitures, mergers, acquisitions, or other business combinations, changes in debt structure, or future share repurchases.

As we reported at the end of the second quarter 2021, we expected bill rates for our travel division to decline sequentially. Instead, average bill rates rose slightly during the third quarter and we expect them to rise again in the fourth quarter of 2021. We expect the pandemic to continue impacting our financial performance through at least the end of the current fiscal year. However, while COVID-19 has driven up bill rates with regional spikes in demand related to the Delta variant, the impact from states and healthcare systems enacting vaccination mandates is exacerbating an already tight supply market, and we are also experiencing growing needs in non-COVID assignments resulting in increased demand from clinicians leaving the bedside due to burnout or retirement.

See accompanying non-GAAP financial measures and tables below.

INVITATION TO CONFERENCE CALL

The Company will hold its quarterly conference call on Wednesday, November 3, 2021, at 5:00 P.M. Eastern Time to discuss its third quarter 2021 financial results. This call will be webcast live and can be accessed at the Company's website at ir.crosscountryhealthcare.com or by dialing 888-566-1290 from anywhere in the U.S. or by dialing 773-799-3776 from non-U.S. locations - Passcode: Cross Country. A replay of the webcast will be available from November 3rd through November 17th at the Company's website and a replay of the conference call will be available by telephone by calling 800-385-2541 from anywhere in the U.S. or 203-369-3263 from non-U.S. locations - Passcode: 2021.

ABOUT CROSS COUNTRY HEALTHCARE

Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement, and consultative services for healthcare customers. Leveraging our 35 years of industry expertise and insight, CCH solves complex labor-related challenges for customers while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing(r) Award winner, CCH is committed to an exceptionally high level of service to both our clients and our healthcare professionals. CCH was the first publicly traded staffing firm to obtain The Joint Commission Certification, which it still holds with a Letter of Distinction. CCH was recently listed as one of the top four staffing and recruiting employers for women by InHerSights in October 2021 and earned Energage's inaugural 2021 Top Workplaces USA award in February 2021. CCH has a longstanding history of investing in its diversity, equality, and inclusion strategic initiatives as a key component of the organization's overall corporate social responsibility program which is closely aligned with its core values to create a better future for its people, communities, the planet, and its shareholders.

Copies of this and other news releases as well as additional information about the Company can be obtained online at ir.crosscountryhealthcare.com. Shareholders and prospective investors can also register to automatically receive the Company's press releases, filings with the Securities and Exchange Commission (SEC), and other notices by e-mail.

NON-GAAP FINANCIAL MEASURES

This press release and the accompanying financial statement tables reference non-GAAP financial measures, such as gross profit margin, adjusted EBITDA, and adjusted EPS. Such non-GAAP financial measures are provided as additional information and should not be considered substitutes for, or superior to, financial measures calculated in accordance with U.S. GAAP. Such non-GAAP financial measures are provided for consistency and comparability to prior year results; furthermore, management believes they are useful to investors when evaluating the Company's performance as they exclude certain items that management believes are not indicative of the Company's future operating performance. Pro forma measures, if applicable, are adjusted to include the results of our acquisitions, and exclude the results of divestments, as if the transactions occurred in the beginning of the periods mentioned. Such non-GAAP financial measures may differ materially from the non-GAAP financial measures used by other companies. The financial statement tables that accompany this press release include a reconciliation of each non-GAAP financial measure to the most directly comparable U.S. GAAP financial measure and a more detailed discussion of each financial measure; as such, the financial statement tables should be read in conjunction with the presentation of these non-GAAP financial measures.

FORWARD LOOKING STATEMENTS

In addition to historical information, this press release contains statements relating to our future results (including certain projections and business trends) that are "forward-looking statements" within the meaning of Section 27A of the Securities Act of 1933, as amended, Section 21E of the Securities Exchange Act of 1934, as amended (the "Exchange Act"), and the Private Securities Litigation Reform Act, and are subject to the "safe harbor" created by those sections. Forward-looking statements consist of statements that are predictive in nature, depend upon or refer to future events. Words such as "expects", "anticipates", "intends", "plans", "believes", "estimates", "suggests", "appears", "seeks", "will", "could", and variations of such words and similar expressions are intended to identify forward-looking statements. Forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results and performance to be materially different from any future results or performance expressed or implied by these forward-looking statements. These factors include, but are not limited to, the following: the potential impacts of the COVID-19 pandemic on our business, financial condition, and results of operations, our ability to attract and retain qualified nurses, physicians and other healthcare personnel, costs and availability of short-term housing for our travel healthcare professionals, demand for the healthcare services we provide, both nationally and in the regions in which we operate, the functioning of our information systems, the effect of cyber security risks and cyber incidents on our business, the effect of existing or future government regulation and federal and state legislative and enforcement initiatives on our business, our clients' ability to pay us for our services, our ability to successfully implement our acquisition and development strategies, including our ability to successfully integrate acquired businesses and realize synergies from such acquisitions, the effect of potential liabilities, losses, or other exposures in connection with the WSG acquisition, the effect of liabilities and other claims asserted against us, the effect of competition in the markets we serve, our ability to successfully defend the Company, its subsidiaries, and its officers and directors on the merits of any lawsuit or determine its potential liability, if any, and other factors set forth in Item 1A. "Risk Factors" in the Company's Annual Report on Form 10-K for the year ended December 31, 2020, and in our other filings with the SEC. You should consult any further disclosures the Company makes on related subjects in its filings with the SEC.

Although we believe that these statements are based upon reasonable assumptions, we cannot guarantee future results and readers are cautioned not to place undue reliance on these forward-looking statements, which reflect management's opinions only as of the date of this press release. There can be no assurance that (i) we have correctly measured or identified all of the factors affecting our business or the extent of these factors' likely impact, (ii) the available information with respect to these factors on which such analysis is based is complete or accurate, (iii) such analysis is correct, and/or (iv) our strategy, which is based in part on this analysis, will be successful. The Company undertakes no obligation to update or revise forward-looking statements. All references to "we", "us", "our", or "Cross Country" in this press release mean Cross Country Healthcare, Inc. and its subsidiaries.

Cross Country Healthcare, Inc.

Consolidated Statements of Operations

(Unaudited, amounts in thousands, except per share data)



Three Months Ended Nine Months Ended

September September June 30, September 30, September 30, 30, 30,

2021 2020 2021 2021 2020



Revenue from $ 374,905 $ 193,968 $ 331,827 $ 1,035,973 $ 620,811 services

Operating expenses:

Direct operating 291,111 145,965 259,237 808,124 472,471 expenses

Selling, generaland administrative 52,847 40,804 50,344 149,518 128,939 expenses

Bad debt expense 1,441 946 466 2,411 2,383

Depreciation and 2,680 3,247 2,199 7,132 10,472 amortization

Acquisition andintegration-related 61 - 924 985 77 costs

Restructuring costs 318 2,316 835 2,391 5,210

Impairment charges - 1,071 1,921 2,070 16,082

Total operating 348,458 194,349 315,926 972,631 635,634 expenses

Income (loss) from 26,447 (381 ) 15,901 63,342 (14,823 )operations

Other expenses (income):

Interest expense 2,182 608 1,196 4,049 2,219

Other income, net (375 ) (10 ) (204 ) (616 ) (46 )

Income (loss) 24,640 (979 ) 14,909 59,909 (16,996 )before income taxes

Income tax expense 1,207 169 3,361 5,480 (32 )(benefit)

Consolidated net 23,433 (1,148 ) 11,548 54,429 (16,964 )income (loss)

Less: Net incomeattributable tononcontrolling - 186 - - 610 interest insubsidiary

Net income (loss)attributable to $ 23,433 $ (1,334 ) $ 11,548 $ 54,429 $ (17,574 )common shareholders



Net income (loss)per shareattributable to $ 0.63 $ (0.04 ) $ 0.32 $ 1.49 $ (0.49 )common shareholders- Basic



Net income (loss)per shareattributable to $ 0.62 $ (0.04 ) $ 0.31 $ 1.46 $ (0.49 )common shareholders- Diluted



Weighted averagecommon shares outstanding:

Basic 36,963 36,176 36,625 36,593 36,058

Diluted 37,582 36,176 37,203 37,276 36,058

Cross Country Healthcare, Inc.

Reconciliation of Non-GAAP Financial Measures

(Unaudited, amounts in thousands, except per share data)



Three Months Ended Nine Months Ended

September September June 30, September September 30, 30, 30, 30,

2021 2020 2021 2021 2020

Adjusted EBITDA:^a

Net income (loss)attributable to $ 23,433 $ (1,334 ) $ 11,548 $ 54,429 $ (17,574 )common shareholders

Interest expense 2,182 608 1,196 4,049 2,219

Income tax expense 1,207 169 3,361 5,480 (32 )(benefit)

Depreciation and 2,680 3,247 2,199 7,132 10,472 amortization

Acquisition andintegration-related 61 - 924 985 77 costs^b

Restructuring costs 318 2,316 835 2,391 5,210 ^c

Legal settlements (1,556 ) 837 28 (1,153 ) 2,398 and fees^d

Impairment charges^ - 1,071 1,921 2,070 16,082 e

Other income, net (375 ) (10 ) (204 ) (616 ) (46 )

Equity compensation 1,771 1,064 2,137 5,257 4,063

Applicant tracking 406 444 315 1,096 1,343 system costs^f

Net incomeattributable tononcontrolling - 186 - - 610 interest insubsidiary^g

Adjusted EBITDA^a $ 30,127 $ 8,598 $ 24,260 $ 81,120 $ 24,822

Adjusted EBITDA 8.0 % 4.4 % 7.3 % 7.8 % 4.0 %margin^a



Adjusted EPS:^h

Numerator:

Net income (loss)attributable to $ 23,433 $ (1,334 ) $ 11,548 $ 54,429 $ (17,574 )common shareholders

Non-GAAPadjustments - pretax:

Acquisition andintegration-related 61 - 924 985 77 costs^b

Restructuring costs 318 2,316 835 2,391 5,210 ^c

Legal settlements (1,556 ) 837 28 (1,153 ) 2,398 and fees^d

Impairment charges(excluding - 1,071 1,921 2,070 16,082 rebranding impacts)^e

Rebrandingimpairments and - 938 - - 3,075 acceleratedamortization^e

Applicant tracking 406 444 315 1,096 1,343 system costs^f

Nonrecurring income - - 1,942 1,942 313 tax adjustments^i

Tax impact ofnon-GAAP (1 ) (20 ) (11 ) (14 ) (990 )adjustments

Adjusted net incomeattributable to $ 22,661 $ 4,252 $ 17,502 $ 61,746 $ 9,934 common shareholders- non-GAAP



Denominator:

Weighted averagecommon shares - 36,963 36,176 36,625 36,593 36,058 basic, GAAP

Dilutive impact ofshare-based 619 228 578 683 253 payments^j

Adjusted weightedaverage common 37,582 36,404 37,203 37,276 36,311 shares - diluted,non-GAAP



Reconciliation:

Diluted EPS, GAAP $ 0.62 $ (0.04 ) $ 0.31 $ 1.46 $ (0.49 )

Non-GAAPadjustments - pretax:

Acquisition andintegration-related - - 0.03 0.03 - costs^b

Restructuring costs 0.01 0.06 0.02 0.06 0.14 ^c

Legal settlements (0.03 ) 0.03 - (0.02 ) 0.07 and fees^d

Impairment charges(excluding - 0.03 0.05 0.05 0.45 rebranding impacts)^e

Rebrandingimpairments and - 0.03 - - 0.09 acceleratedamortization^e

Applicant tracking 0.01 0.01 0.01 0.03 0.03 system costs^f

Nonrecurring income - - 0.05 0.05 0.01 tax adjustments^i

Tax impact ofnon-GAAP - - - - (0.03 )adjustments

Adjusted EPS, non-GAAP^h $ 0.61 $ 0.12 $ 0.47 $ 1.66 $ 0.27

Cross Country Healthcare, Inc.

Consolidated Balance Sheets

(Unaudited, amounts in thousands)



September December 30, 31,

2021 2020



Assets

Current assets:

Cash and cash equivalents $ 842 $ 1,600

Accounts receivable, net 301,040 170,003

Prepaid expenses 3,418 5,455

Insurance recovery receivable 4,655 4,698

Other current assets 3,318 1,355

Total current assets 313,273 183,111

Property and equipment, net 14,877 12,351

Operating lease right-of-use assets 8,064 10,447

Goodwill 112,990 90,924

Trade names, indefinite-lived 5,900 5,900

Other intangible assets, net 44,145 34,831

Other non-current assets 21,171 19,409

Total assets $ 520,420 $ 356,973



Liabilities and Stockholders' Equity

Current liabilities:

Accounts payable and accrued expenses $ 73,033 $ 49,877

Accrued employee compensation and benefits 54,875 35,540

Current portion of debt 3,426 2,425

Operating lease liabilities - current 4,362 4,509

Current portion of earnout liability 7,500 -

Other current liabilities 1,466 1,072

Total current liabilities 144,662 93,423

Long-term debt, less current portion 98,665 53,408

Operating lease liabilities - non-current 12,280 15,234

Non-current deferred tax liabilities 9,388 6,592

Long-term accrued claims 25,521 25,412

Long-term contingent consideration 7,500 -

Other long-term liabilities 5,605 7,995

Total liabilities 303,621 202,064



Commitments and contingencies



Stockholders' equity:

Common stock 4 4

Additional paid-in capital 318,415 310,388

Accumulated other comprehensive loss (1,312 ) (1,280 )

Accumulated deficit (100,308 ) (154,737 )

Total Cross Country Healthcare, Inc. stockholders' 216,799 154,375 equity

Noncontrolling interest in subsidiary - 534

Total stockholders' equity 216,799 154,909

Total liabilities and stockholders' equity $ 520,420 $ 356,973

Cross Country Healthcare, Inc.

Segment Data^k

(Unaudited, amounts in thousands)



Three Months Ended Year-over- Sequential Year

September 30, % of September % of June 30, % of % change % change 30,

2021 Total 2020 Total 2021 Total Fav Fav (Unfav) (Unfav)



Revenue from services:

Nurse and Allied $ 356,139 95 % $ 177,516 91 % $ 316,188 95 % 101 % 13 %Staffing

Physician Staffing 18,766 5 % 16,452 9 % 15,639 5 % 14 % 20 %

$ 374,905 100 % $ 193,968 100 % $ 331,827 100 % 93 % 13 %



Contribution income:^l

Nurse and Allied $ 40,645 $ 17,925 $ 35,284 127 % 15 %Staffing

Physician Staffing 910 827 562 10 % 62 %

41,555 18,752 35,846 122 % 16 %





Corporate overhead^ 12,049 12,499 14,066 4 % 14 %m

Depreciation and 2,680 3,247 2,199 17 % (22) %amortization

Acquisition andintegration-related 61 - 924 (100) % 93 %costs^b

Restructuring costs 318 2,316 835 86 % 62 %^c

Impairment charges^ - 1,071 1,921 100 % 100 %e

Income (loss) from $ 26,447 $ (381 ) $ 15,901 NM 66 %operations





Nine Months Ended Year-over- Year

September 30, % of September % of % change 30, 2021 Total 2020 Total Fav (Unfav)



Revenue from services:

Nurse and Allied $ 985,335 95 % $ 569,306 92 % 73 % Staffing

Physician Staffing 50,638 5 % 51,505 8 % (2) %

$ 1,035,973 100 % $ 620,811 100 % 67 %



Contribution income:^l

Nurse and Allied $ 113,346 $ 51,334 121 % Staffing

Physician Staffing 2,900 2,677 8 %

116,246 54,011 115 %





Corporate overhead^ 40,326 36,993 (9) % m

Depreciation and 7,132 10,472 32 % amortization

Acquisition andintegration-related 985 77 NM costs^b

Restructuring costs 2,391 5,210 54 % ^c

Impairment charges^ 2,070 16,082 87 % e

Income (loss) from $ 63,342 $ (14,823 ) 527 % operations



NM-Not meaningful.

Cross Country Healthcare, Inc.

Summary Condensed Consolidated Statements of Cash Flows

(Unaudited, amounts in thousands)



Three Months Ended Nine Months Ended

September September June 30, September September 30, 30, 30, 30,

2021 2020 2021 2021 2020



Net cash(used in)provided by $ (2,831 ) $ (8,456 ) $ 15,505 $ (12,253 ) $ 25,275 operatingactivities

Net cashused in (1,888 ) (1,169 ) (26,286 ) (29,360 ) (3,659 )investingactivities

Net cash(used in)provided by (12,569 ) 6,818 15,434 40,869 (19,183 )financingactivities

Effect ofexchangerate 3 19 (14 ) (14 ) (19 )changes oncash

Change incash and (17,285 ) (2,788 ) 4,639 (758 ) 2,414 cashequivalents

Cash andcashequivalents 18,127 6,234 13,488 1,600 1,032 atbeginningof period

Cash andcashequivalents $ 842 $ 3,446 $ 18,127 $ 842 $ 3,446 at end ofperiod



Cross Country Healthcare, Inc.

Other Financial Data

(Unaudited)

Three Months Ended

Nine Months Ended

September 30,

September 30,

June 30,

September 30,

September 30,

2021

2020

2021

2021

2020

Consolidated gross profit marginn

22.4

%

24.7

%

21.9

%

22.0

%

23.9

%

Nurse and Allied Staffing statistical data:

FTEso

9,003

5,403

7,578

7,732

6,116

Average Nurse and Allied Staffing revenue per FTE per dayp

$

425

$

353

$

454

$

462

$

335

Physician Staffing statistical data:

Days filledq

12,187

9,682

9,775

31,430

29,077

Revenue per day filledr

$

1,540

$

1,699

$

1,600

$

1,611

$

1,771

Cross Country Healthcare, Inc.

Other Financial Data

(Unaudited)



Three Months Ended Nine Months Ended

September September June 30, September September 30, 30, 30, 30,

2021 2020 2021 2021 2020



Consolidatedgross profit 22.4 % 24.7 % 21.9 % 22.0 % 23.9 %margin^n



Nurse andAllied Staffing statisticaldata:

FTEs^o 9,003 5,403 7,578 7,732 6,116

Average Nurseand AlliedStaffing $ 425 $ 353 $ 454 $ 462 $ 335 revenue per FTEper day^p



PhysicianStaffing statisticaldata:

Days filled^q 12,187 9,682 9,775 31,430 29,077

Revenue per day $ 1,540 $ 1,699 $ 1,600 $ 1,611 $ 1,771 filled^r

Adjusted EBITDA, a non-GAAP financial measure, is defined as net income (loss) attributable to common shareholders before interest expense, income tax expense (benefit), depreciation and amortization, acquisition and integration-related costs, restructuring costs, legal settlements and fees, impairment charges, gain or loss on derivative, loss on early extinguishment of debt, gain or loss on disposal of fixed assets, gain or loss on sale of business, other expense (income), net, equity compensation, applicant tracking system costs, and includes net income attributable to noncontrolling interest in subsidiary. Adjusted EBITDA(a) should not be considered a measure of financial performance under GAAP. Management presents Adjusted EBITDA because it believes that Adjusted EBITDA is a useful supplement to net income attributable to common shareholders as an indicator of operating performance. Management uses Adjusted EBITDA for planning purposes and as one performance measure in its incentive programs for certain members of its management team. Adjusted EBITDA, as defined, closely matches the operating measure as defined by the Company's credit facilities. Adjusted EBITDA Margin is calculated by dividing Adjusted EBITDA by the Company's consolidated revenue.

Acquisition and integration-related costs include costs for legal and(b) advisory fees for the WSG acquisition that closed on June 8, 2021, and valuation adjustments related to the contingent consideration liability for the Mediscan acquisition.

Restructuring costs are primarily comprised of employee termination costs,(c) lease-related exit costs, and reorganization costs as part of planned cost savings initiatives.

Legal settlements and fees include legal settlement charges as presented on the consolidated statements of operations as well as legal fees pertaining to non-operational legal matters outside the normal course of operations which are included in selling, general and administrative(d) expenses. For the nine months ended September 30, 2021, legal settlements and fees resulted in a net benefit of $1.2 million due to a recovery in the third quarter of $1.6 million. For the nine months ended September 30, 2020, we incurred $2.4 million in legal fees related to an ongoing legal matter outside the normal course of operations.

Impairment charges for the nine months ended September 30, 2021 were comprised of $1.9 million related to right-of-use assets and related property in connection with leases that were vacated during the second quarter and $0.1 million related to the write-off of a discontinued software development project. Impairment charges in 2020 of $16.1 million(e) were comprised of $10.7 million primarily related to goodwill and other intangible assets for the former Search business and $5.4 million related to right-of-use assets and related property and equipment in connection with leases that were vacated during the second and third quarters. Rebranding impairments and accelerated amortization related to finite-lived trade names in connection with the rebranding initiatives.

Applicant tracking system costs are related to the Company's project to replace its legacy system supporting its travel nurse staffing business.(f) These costs are reported in selling, general and administrative expenses on the consolidated statement of operations and included in corporate overhead in segment data.

Cross Country Talent Acquisition Group, LLC was controlled by the Company but not wholly owned. The Company recorded the ownership interest of the noncontrolling shareholder as noncontrolling interest in subsidiary.(g) Effective December 31, 2020, the sole professional staffing services agreement held by this joint venture was terminated and, as a result, the Company dissolved Cross Country Talent Acquisition Group, LLC in the third quarter of 2021. The Company subsequently entered into a direct staffing agreement with the hospital system.

Adjusted EPS, a non-GAAP financial measure, is defined as net income (loss) attributable to common shareholders per diluted share before the diluted EPS impact of acquisition and integration-related costs, restructuring costs, legal settlements and fees, impairment charges, rebranding impairments and accelerated amortization, gain or loss on derivative, loss on early extinguishment of debt, gain or loss on sale of(h) business, applicant tracking system costs, and nonrecurring income tax adjustments. Adjusted EPS should not be considered a measure of financial performance under GAAP. Management presents Adjusted EPS because it believes that Adjusted EPS is a useful supplement to its reported EPS as an indicator of operating performance. Management believes it provides a more useful comparison of the Company's underlying business performance from period to period and is more representative of the future earnings capacity of the Company.

Non-recurring income tax adjustment for the nine months ended September(i) 30, 2021 reflects a valuation allowance related to a state rate change as a result of the WSG acquisition.

Due to the net loss for the three and nine months ended September 30,(j) 2020, 228 and 253 shares (in thousands) were excluded from diluted weighted average shares.

Segment data provided is in accordance with the Segment Reporting Topic of the FASB ASC. In the first quarter of 2021, the Company modified its reportable segments and now discloses two reportable segments - Nurse and Allied Staffing and Physician Staffing beginning in the first quarter of(k) 2021. Revenue in the amount of $2.3 million and $7.7 million, respectively, and contribution loss of $0.3 million and $1.7 million, respectively, included in the previously-reported Search segment have been reclassified to Nurse and Allied Staffing for the three and nine months ended September 30, 2020.

Contribution income is defined as income (loss) from operations before depreciation and amortization, acquisition and integration-related costs,(l) restructuring costs, legal settlement charges, impairment charges, and corporate overhead. Contribution income is a financial measure used by management when assessing segment performance.

Corporate overhead includes unallocated executive leadership and other(m) centralized corporate functional support costs such as finance, IT, legal, human resources, and marketing, as well as public company expenses and corporate-wide projects (initiatives).

Gross profit is defined as revenue from services less direct operating(n) expenses. The Company's gross profit excludes allocated depreciation and amortization expense. Gross profit margin is calculated by dividing gross profit by revenue from services.

(o) FTEs represent the average number of Nurse and Allied Staffing contract personnel on a full-time equivalent basis.

Average revenue per FTE per day is calculated by dividing Nurse and Allied(p) Staffing revenue, excluding permanent placement, per FTE by the number of days worked in the respective periods.

Days filled is calculated by dividing the total hours invoiced during the(q) period, including an estimate for the impact of accrued revenue, by 8 hours.

(r) Revenue per day filled is calculated by dividing revenue as reported by days filled for the period presented.

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CONTACT: Cross Country Healthcare, Inc. William J. Burns, Executive Vice President & Chief Financial Officer 561-237-2555 wburns@crosscountry.com