GlobeNewswire Inc | Oct 26, 2021 06:30AM EDT

October 26, 2021

SUNNYVALE, Calif., Oct. 26, 2021 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), a leading cloud platform provider for customer engagement automation, today announced that one of UKs fastest growing motor insurers has selected eGain as their new platform for digital transformation of customer engagement.

According to Forrester, UK insurers are delivering mediocre, undifferentiated experiences so much so that 45% of UK online adults agree that all insurance companies are basically the same.* This presents an opportunity for forward-looking insurance carriers to gain market share by delivering stand-out customer experiences.

When their legacy solution failed to improve omnichannel service, the motor insurance company selected eGain. The client will deploy eGains virtual assistant for online customer service and digital deflection from the IVR. Their agents will use eGains modern desktop to handle omnichannel queries in a consistent way across messaging, chat, and email. All conversations will leverage the eGain Knowledge Hub for consistent answers, process guidance and compliance.

Knowledge is often the missing ingredient in the digital transformation of customer engagement, said Ashu Roy, eGain CEO. We look forward to helping this innovative client deliver wow customer experiences using knowledge and AI.

More informationeGain Digital Customer Engagement Suite: https://www.egain.com/products/eGain Knowledge Hub: https://www.egain.com/products/knowledge-management-software/eGain Innovation in 30 Days: https://www.egain.com/innovation-in-30-days/

* Forresters UK Auto and Home Insurers Customer Experience Index, 2020

About eGainOur knowledge-powered customer engagement software automates digital-first, omnichannel experiences for global brands. Infused with AI and analytics, eGains top-rated cloud platform enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools. To learn more, visitwww.eGain.com.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

eGain media contact

Michael MessnerEmail: press@egain.comPhone: 408 636 4514