GlobeNewswire Inc | Jul 30, 2020 08:30AM EDT

July 30, 2020

EAU CLAIRE, Wis., July 30, 2020 (GLOBE NEWSWIRE) -- Citizens Community Bancorp, Inc. (the Company) (Nasdaq: CZWI), the parent company of Citizens Community Federal N.A. (the Bank or CCFBank), today reported earnings of $3.1 million, or $0.28 per diluted share for the quarter ended June 30, 2020, compared to $2.6 million, or $0.23 per diluted share for the previous quarter ended March 31, 2020. Tangible book value per share (non-GAAP)5 was $10.31 at June 30, 2020 compared to $9.80 at March 31, 2020. This increase in tangible book value reflects the second quarter net income of $3.1 million, quarterly increase in accumulated other comprehensive income of $1.6 million and a reduction of intangibles of $0.9 million, including a reduction of $0.5 million from the sale of the Wells Insurance Agency. For the six months ended June 30, 2020, earnings totaled $5.7 million, or $0.51 per share compared to earnings of $5.1 million, or $0.46 per share for the six months ended June 30, 2019.

The Companys second quarter operating results reflected: (1) improved asset quality, (2) interest income benefiting from fee accretion on SBA Payment Protection Program (PPP) originations and accretion from purchase credit impaired (PCI) loans, (3) a continued robust refinancing market which lead to all-time high gains on sale of mortgage loans, (4) higher loan loss provisions, primarily due to increasing our COVID-19-related qualitative allowance factor, (5) lower net interest margin related to the addition of low yielding SBA PPP loans and further reductions in short term interest rates, and (6) higher non-interest expenses due to increased impairment of mortgage servicing right assets and variable compensation on all-time high mortgage loan production.

We were pleased with asset quality improvements evidenced by reductions in special mention and substandard loans and the accretion of interest on PCI loans. Deferments tapered off as the quarter progressed and ended the quarter at 15% of total loans. We found through our client outreach, focused on high risk segments and larger borrowers covering approximately $700 million in loans, that businesses remained optimistic but that more visibility on the reopening of the economy in their markets is needed for them to better assess future prospects. said Stephen Bianchi, Chairman, President and Chief Executive Officer. The development of our mortgage banking platform over the last three years and the teams commitment to long hours allowed us to take advantage of heavy refinance activity and accelerating purchase market to recognize all-time high gains on sale and loan servicing income. During the COVID-19 shutdown, we evaluated our business and began the implementation of a restructuring plan which began with the sale of Wells Insurance Agency, continued Bianchi.

June 30, 2020 Highlights: (as of or for the 3-month period ended June 30, 2020, compared to March 31, 2020)

-- Non-performing assets declined to $17.4 million or 1.08% of total assets at June 30, 2020 from $19.2 million or 1.28% of total assets at March 31, 2020. With the payoff of certain purchased credit impaired loans in the second quarter of 2020, the Company realized loan accretion of approximately $0.3 million, which is reflected in interest income, and positively impacts net interest margin. -- SBA PPP loan production of $137 million increased loans receivable to $1.28 billion at June 30, 2020 compared to $1.18 billion at March 31, 2020. The strong SBA PPP loan growth was partially offset by reductions in the acquired loan portfolio of $33 million. Loan growth was also offset by principal reductions in the community banking portfolio of $7.2 million in residential mortgage loans and $4.4 million of principal repayments on indirect paper. -- The net interest margin, excluding purchase accounting related accretion, was 3.19% for the quarter ended June 30, 2020 compared to 3.27% for the previous quarter. This decrease was largely due to two components. First, the impact of modestly lower yielding SBA PPP loans during the second quarter reduced the net interest margin by 4 bp. Secondly, the reduction in interest income recognized on nonaccrual loan payoffs during the current quarter compared to the previous quarter reduced the net interest margin by 4 bp. Although asset yields decreased due to the swift first quarter reduction in interest rates, this impact was offset by lower liability yields, partially due to the increase in non-interest bearing checking deposit growth. While reducing the overall margin percentage, net interest income grew as the Company recognized $0.8 million interest income on the SBA PPP loans, which included $0.5 million of deferred origination fees on the SBA PPP loans. -- The reported net interest margin (NIM) decreased to 3.34% for the quarter ended June 30, 2020, from 3.64% for the quarter ended March 31, 2020. The decrease primarily related to lower realized non-accretable differences included in loan interest income, as payoffs of certain purchased credit impaired loans were higher in the prior quarter and to a lesser extent, the changes discussed above. -- The Bank recorded provision for loan losses of $1.75 million for the quarter ended June 30, 2020. In continued anticipation of a COVID-19 related adverse economic impact, management reserved $1.25 million increasing the allowance for loan losses allocated to COVID-19 to $2.00 million. Various Stay-at-Home Orders continued to result in temporary business closures, reduced operating capacity and uncertainty regarding potential future revenue and cash flows for certain businesses, including bank borrowers. Approximately $100 thousand of the provision was related to loan portfolio growth in the quarter. The remaining provision was related to the impact of net loan charge-offs of $212 thousand and necessary increases in specific and unallocated allowance for loan losses. In the first quarter of 2020, approximately $750 thousand of provision for loan losses was due to COVID-19, $600 thousand was due to loan growth with the remaining $650 thousand due to increases in specific and unallocated allowances, and net charge-offs of $485 thousand. -- Hotels and restaurants represent our portfolios two industry sectors most directly and adversely affected by the COVID-19 pandemic. These sectors loans totaled approximately $109 million and $42 million, respectively, at June 30, 2020. -- As of June 30, 2020, the Bank had approved $197 million of COVID-19 related modifications under Section 4013 of the CARES Act, primarily consisting of payment deferrals. Hotel industry sectors represent approximately $78 million of the approved deferrals and restaurant industry sectors represent $25 million. Approximately, $39 million of approved deferrals are in the non-owner occupied CRE sector, where many of these are to facilitate landlords providing payment deferrals for their tenants. -- Non-interest income increased to $5.0 million for the quarter ended June 30, 2020 from $3.6 million for the quarter ended March 31, 2020. The increase is largely due to higher gains on sale of mortgage loans, modestly offset by lower levels of deposit charges and loan fees and service charges. Higher customer deposit balances led to lower service charges on deposit accounts and muted loan demand resulted in lower loan fees and service charges. Nonrecurring gains of $252 thousand from the sale of Wells Insurance Agency and $131 thousand related to a private-mortgage backed security claim were recorded during the current quarter. The latter represents a supplement to the proceeds received in March 2017 from this private-mortgage backed security previously owned by the Bank and sold in 2011. -- Total non-interest expense was higher due in part to increased impairment on mortgage servicing rights (MSR) due to higher actual and forecasted prepayment rates, higher variable compensation related to higher mortgage loan originations and higher FDIC insurance expense as the final FDIC insurance credit was recognized in the first quarter. These expenses were partially offset by lower professional fees.

Bank and Company capital ratios exceeded regulatory guidelines for a well-capitalized financial institution under the Basel III regulatory requirements at June 30, 2020:

Citizens Citizens To Be Well Capitalized Community Community Under Prompt Corrective Federal Bancorp, Action Provisions N.A. Inc.Tier 1 leverageratio (to adjusted 9.9% 7.4% 5.0%total assets)Tier 1 capital (torisk weighted 12.9% 9.7% 8.0%assets)Common equity tier 1capital (to risk 12.9% 9.7% 6.5%weighted assets)Total capital (torisk weighted 14.0% 12.1% 10.0%assets)

Balance Sheet and Asset Quality

Total assets increased $101.8 million during the quarter to $1.61 billion at June 30, 2020 from $1.51 billion at March 31, 2020. The increase is due to the loan portfolio growth due to the origination of SBA PPP loans, partially offset by reductions in the acquired loan portfolio.

Total stockholders equity increased to $153 million at June 30, 2020 from $148 million one quarter earlier. This increase reflects second quarter net income of $3.1 million and the positive impact of unrealized gains on the available-for-sale securities portfolio reflected in other comprehensive income. Book value per share was $13.70 at June 30, 2020 compared to $13.27 at March 31, 2020. Tangible book value per share (non-GAAP)5 was $10.31 at June 30, 2020 compared to $9.80 at March 31, 2020. Tangible common equity (non-GAAP)5 as a percent of tangible assets (non-GAAP) was 7.33% at June 30, 2020 compared to 7.45% at March 31, 2020. Tangible common equity (non-GAAP)5 as a percent of tangible assets (non-GAAP) excluding SBA PPP loans was 8.03% at June 30, 2020.

The temporary deterioration in the valuation of the Banks investment in Trust Preferred Securities and Student Loan Paper realized in March due to market turmoil, moderated in June. At June 30, 2020, accumulated other comprehensive income increased to a $19 thousand unrealized gain compared to an unrealized loss of $1.6 million at March 31, 2020. As we discussed last quarter, the unrealized loss at March 31, 2020 was considered to be a temporary event and was not related to long-term credit deterioration in the portfolios. Volatility in interest rates and pricing spreads will impact the market values of our available for sale investment portfolio securities, said Jim Broucek, Executive Vice President and CFO.

Gross loans increased to $1.29 billion at June 30, 2020 from $1.19 billion primarily due to the origination of $137.3 million of SBA PPP loans. Both multi-family real estate and construction and land development loans grew during the quarter while all other loan categories reflected net loan reductions during the quarter.

The originated loan portfolio remained flat with the prior quarter at $790 million before the impact of the $137 million growth in SBA PPP loan originations. Acquired loans declined to $366.7 million in the current quarter from $399.6 million in the previous quarter. All acquired loans were marked to fair value as of the acquisition date.

The allowance for loan and lease losses increased to $13.4 million at June 30, 2020 representing 1.04% of loans receivable or 1.16% of loans receivable, excluding the 100% SBA guaranteed PPP loans. A significant portion of the current loan portfolio includes loans purchased through whole bank acquisitions resulting in purchased credit impairments which are not included in the allowance for loan losses.The allowance for loan and lease losses was $11.8 million at March 31, 2020, representing 1.00% of total loans. The increase in the allowance was primarily due to loan loss provisions largely associated with anticipated COVID-19 adverse economic impacts. In addition, the June 2020 provision included modest growth in unallocated and specific reserves and approximately $100 thousand related to loan growth. Net charge-offs decreased in this quarter to $212 thousand compared to $485 thousand for the previous quarter.

One of the Companys strategic objectives for 2020 was to reduce nonperforming assets and classified assets.Nonperforming assets decreased to $17.4 million or 1.08% of total assets at June 30, 2020 compared to $19.2 million or 1.28% of total assets at March 31, 2020. Classified assets decreased approximately $3 million during the quarter to $36.7 million. Included in classified assets are agricultural real estate loans of approximately $9.4 million at June 30, 2020 compared to $10.2 million at March 31, 2020. Agricultural operating loans decreased to $1.9 million at June 30, 2020 compared to $2.2 million at March 31, 2020.

The table below shows the decreases in substandard loans by quarter since the first impact of the F&M acquisition on September 30, 2019 levels. While special mention loans increased in the first quarter of 2020, the growth moderated in the second quarter of 2020.

(in thousands) June 30, March 31, December 31, September 2020 2020 2019 30, 2019Special mention $ 19,958 $ 19,387 $ 10,856 $ 12,959 loan balancesSubstandard loan 35,911 38,393 39,892 38,527 balancesBalances, end of $ 55,869 $ 57,780 $ 50,748 $ 51,486 period

Acquired loans represent much of the reduction in non-performing loans and classified loans. The table below shows the changes in the Banks non-accretable difference on purchased credit impaired loans. The second table below shows the changes in the Banks accretable loan discounts which were established at acquisition. The Bank has transferred non-accretable differences on purchased credit impaired loans to accretable discounts as collateral coverage improved sufficiently, due to a combination of principal paydowns and/or improving collateral positions. This transferred non-accretable difference to accretable discounts is accreted over the remaining maturity of the loan or until payoff, whichever is shorter.

Non-accretable differences:

(in thousands) June 30, March 31, December September 2020 2020 31, 2019 30, 2019Non-accretable difference, $ 4,327 $ 6,290 $ 6,737 $ 3,889 beginning of periodAdditions to non-accretabledifference for acquired ? ? (170 ) 2,898 purchased credit impaired loansNon-accretable differencerealized as interest from (196 ) (1,043 ) (271 ) (50 )payoffs of purchased creditimpaired loansTransfers from non-accretabledifference to accretable (741 ) (669 ) ? ? discount.Non-accretable difference usedto reduce loan principal (35 ) ? ? ? balanceNon-accretable differencetransferred to OREO due to loan ? (251 ) (6 ) ? foreclosureNon-accretable difference, end $ 3,355 $ 4,327 $ 6,290 $ 6,737 of period

The table below provides the changes in accretable discount for acquired loans.

Accretable discounts:

(in thousands) June 30, March 31, December September 2020 2020 31, 2019 30, 2019Accretable discounts, beginning $ 3,637 $ 3,201 $ 3,435 $ 2,855 of periodAdditions to accretablediscount for acquired ? ? ? 814 performing loansAccelerated accretion frompayoff of certain PCI loans (99 ) ? ? ? with transferred non-accretabledifferencesTransfers from non-accretabledifference to accretable 741 669 ? ? discountScheduled accretion (247 ) (233 ) (234 ) (234 )Accretable discounts, end of $ 4,032 $ 3,637 $ 3,201 $ 3,435 period

Deposits increased $92 million to $1.27 billion at June 30, 2020 compared to $1.18 billion at March 31, 2020. Retail non-maturity deposits increased $35 million in the quarter and commercial non-maturity deposits increased $91 million in the quarter. Approximately $16 million of the commercial non-maturity deposits related to growth from customers who borrowed under the SBA PPP program and were depositors at the Bank. Approximately $3 million of the commercial non-maturity deposit growth was growth in deposit accounts for SBA PPP loan customers who did not have a lending or deposit relationship with the Bank prior to the pandemic. The strong non-maturity deposit growth allowed the Company to reduce the use of higher-cost brokered and institutional deposits by $23 million to $20 million at June 30, 2020. Additionally, retail certificates of deposit decreased by $11 million as the Company chose not to match higher rate local retail certificate competition.

Total stockholders equity increased to $153 million at June 30, 2020 from $148 million one quarter earlier. This increase reflects second quarter net income of $3.1 million and the positive impact of unrealized gains on the available-for-sale securities portfolio reflected in other comprehensive income. Book value per share was $13.70 at June 30, 2020 compared to $13.27 at March 31, 2020. Tangible book value per share (non-GAAP)5 was $10.31 at June 30, 2020 compared to $9.80 at March 31, 2020. Tangible common equity (non-GAAP)5 as a percent of tangible assets (non-GAAP) was 7.33% at June 30, 2020 compared to 7.45% at March 31, 2020.

The temporary deterioration in the valuation of the Banks investment in Trust Preferred Securities and Student Loan Paper realized in March due to market turmoil, moderated in June. At June 30, 2020, accumulated other comprehensive income increased to a $19 thousand unrealized gain compared to an unrealized loss of $1.6 million at March 31, 2020. As we discussed last quarter, the unrealized loss at March 31, 2020 was considered to be a temporary event and was not related to long-term credit deterioration in the portfolios. Volatility in interest rates and pricing spreads will impact the market values of our available for sale investment portfolio securities, said Jim Broucek, Executive Vice President and CFO.

Effective March 20, 2020, the Company suspended its stock repurchase plan. On July 23, 2020, the Board of Directors of the Company accelerated the time period the buyback authorization ended from September 30, 2020 to July 23, 2020.

Review of Operations

Net interest income was $12.3 million for the second quarter of 2020, compared to $12.7 million for the first quarter of 2020, and $10.1 million for the quarter ended June 30, 2019. The net interest margin decreased to 3.34% for the second quarter of 2020 compared to 3.64% in the preceding quarter and increased from 3.30% for the quarter ended June 30, 2019. For the quarter ended June 30, 2020, the decrease in net interest margin primarily related to lower realized non-accretable differences included in loan interest income, as payoffs of certain purchased credit impaired loans were higher in the prior quarter. Additionally, interest income recognized on nonaccrual loan payoffs from the previous quarter, decreased the interest margin in the current quarter by 0.04% and the impact of modestly lower yielding SBA PPP loans during the second quarter, lowered the net interest margin by an additional 0.04%. While asset yields decreased due to the swift first quarter reduction in interest rates, this impact was partially offset by lower liability yields, influenced by the increase in non-interest bearing checking deposit growth. While reducing the overall margin percentage, net interest income grew as the Company recognized $0.8 million interest income on the SBA PPP loans. This was largely due to the recognition of $0.5 million of deferred origination fees on the SBA PPP loans.

Net interest income and net interest margin with and without loan purchase accounting:(in thousands, except yields and rates)

Three months ended June 30, 2020 March 31, 2020 December 31, 2019 June 30, 2019 Net Net Net Net Net Net Net Net Interest Interest Interest Interest Interest Interest Interest Interest Income Margin Income Margin Income Margin Income MarginWith loanpurchase $ 12,303 3.34 % $ 12,671 3.64 % $ 11,775 3.41 % $ 10,083 3.30 %accretionLessnon-accretabledifferencerealized asinterest from (196 ) (0.05 )% (1,043 ) (0.30 )% (271 ) (0.08 )% (56 ) (0.02 )%payoff ofpurchasedcreditimpaired loansLessacceleratedaccretion frompayoff ofcertain PCI (99 ) (0.03 )% ? ? % ? ? % ? ? %loans withtransferrednon-accretabledifferencesLess scheduledaccretion (247 ) (0.07 )% (233 ) (0.07 )% (233 ) (0.07 )% (194 ) (0.07 )%interestWithout loanpurchase $ 11,761 3.19 % $ 11,395 3.27 % $ 11,271 3.26 % $ 9,833 3.21 %accretion

The yield on interest earning assets was 4.32% for the second quarter of 2020, compared to 4.85% the prior quarter, and 4.68% for the second quarter one year earlier. The decrease in the most recent quarter was largely due to a reduction in loan accretion from the payoff of purchased credit impaired loans. Furthermore, the addition of low yielding SBA PPP loans along with loans and investments repricing to lower rates, decreased the yields on interest earning assets. In the first quarter, the yield was elevated by the accretion of discounts associated with the payoff of purchased credit impaired loans. The cost of interest-bearing liabilities decreased to 1.16 % for the second quarter from 1.46% one quarter earlier and 1.63% one year earlier. The primary decrease in the second quarter funding costs was due to lower deposit costs as the Bank repriced various deposit products. For the six months ended June 30, 2020, the net interest margin was 3.48% compared to 3.36% for the same time period one year earlier largely due to the increase in loan accretion from the payoff of purchased credit impaired loans.

Loan loss provisions were $1.75 million for the quarter ended June 30, 2020 compared to $2.0 million for the quarter ended March 31, 2020 and $325 thousand one year earlier. Various businesses, as determined through our outreach, remained optimistic, but these businesses acknowledged more visibility on the reopening of the economy in their markets is needed for them to better assess their future prospects. This uncertainty, and until the full effect of the COVID-19 pandemic becomes clearer, will continue to impact future loan loss provisions. For the six months ended June 30, 2020, provisions for loan losses were $3.75 million compared to $1.55 million for the six months ended June 30, 2019.

Non-interest income was $5.0 million for the second quarter compared to $3.6 million the preceding quarter and $5.2 million the second quarter one year ago when a gain on branch sale of $2.3 million was recognized. The current quarter reflects $1.8 million in gains on the sale of loans versus $780 thousand the prior quarter and $573 thousand for the second quarter ended June 30, 2019. Loan servicing income also increased in the current quarter to $1.3 million from $685 thousand the prior quarter and $634 thousand one year earlier. Service charges on deposit accounts declined to $345 thousand during the current quarter from $560 thousand as more customers had larger deposit balances, due in part to SBA PPP funds deposited into their accounts. Loan fee and service charge income declined to $244 thousand for the quarter ended June 30, 2020 from $477 thousand the prior quarter due primarily to lower commercial customer activity. The Company sold the Wells Insurance Agency at the end of the quarter ended June 30, 2020, realizing a net gain of $252 thousand. With the sale of the Agency, the Company reduced intangible assets assigned to the customer list by $470 thousand. During the quarter ended June 30, 2020, the Company recognized $131 thousand of non-interest income related to a private-mortgage backed security claim. This distribution represents a supplement to the proceeds received in March 2017 from this private-mortgage backed security previously owned by the Bank and sold in 2011. For the six months ended June 30, 2020, total non-interest income was $8.6 million compared to $7.6 million for the same period one year earlier.

Total non-interest expense increased to $11.4 million for the second quarter of 2020, compared to $10.7 million in the prior quarter and $9.4 million for the quarter ended June 30, 2019. The increase in total non-interest expense for the current quarter relative to the previous quarter is primarily due to higher variable mortgage production compensation related to all-time high mortgage loan origination activity during the quarter. Additionally, data processing expenses increased modestly due to loan origination activity and larger deposit balances. Mortgage servicing expenses increased to $991 thousand for the quarter ended June 30, 2020 from $736 thousand the prior quarter due to MSR impairment of $650 thousand recognized in the second quarter compared to $480 thousand recognized in the first quarter, largely due to the impact of higher actual and forecasted prepayment rates. The increase in non-interest expenses also reflected increased FDIC insurance costs, offset by lower professional fees. For the six months ended June 30, 2020, total non-interest expenses were $22.1 million compared to $19.3 million for the six months ended June 30, 2019. The impact of the F&M acquisition on July 1, 2019 increased non-interest expense in 2020 in addition to the items discussed above.

Provisions for income taxes were $1.1 million for the second quarter ended June 30, 2020 compared to $937 thousand during the preceding quarter. For the six months ended June 30, 2020, provisions for income taxes were $2.0 million compared to $1.8 million for the six months ended June 30, 2019. The effective tax rate for all periods discussed was 26.5%.

These financial results are preliminary until the Form 10-Q is filed in August 2020.

About the Company

Citizens Community Bancorp, Inc. (NASDAQ: CZWI) is the holding company of the Bank, a national bank based in Altoona, Wisconsin, currently serving customers primarily in Wisconsin and Minnesota through 28 branch locations. Its primary markets include the Chippewa Valley Region in Wisconsin, the Twin Cities and Mankato markets in Minnesota, and various rural communities around these areas. The Bank offers traditional community banking services to businesses, Ag operators and consumers, including residential mortgage loans.

Cautionary Statement Regarding Forward-Looking Statements

Certain statements contained in this release are considered forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements may be identified using forward-looking words or phrases such as anticipate, believe, could, expect, estimates, intend, may, preliminary, planned, potential, should, will, would or the negative of those terms or other words of similar meaning. Such forward-looking statements in this release are inherently subject to many uncertainties arising in the operations and business environment of the Company and the Bank. These uncertainties include the conditions in the financial markets and economic conditions generally; adverse impacts to the Company or Bank arising from the COVID-19 pandemic; the possibility of a deterioration in the residential real estate markets; interest rate risk; lending risk; the sufficiency of loan allowances; changes in the fair value or ratings downgrades of our securities; competitive pressures among depository and other financial institutions; our ability to maintain our reputation; our ability to realize the benefits of net deferred tax assets; our ability to maintain or increase our market share; acts of terrorism and political or military actions by the United States or other governments; legislative or regulatory changes or actions, or significant litigation, adversely affecting the Company or Bank; increases in FDIC insurance premiums or special assessments by the FDIC; disintermediation risk; our inability to obtain needed liquidity; risks related to the ongoing integration of F. & M. Bancorp. of Tomah, Inc. into the Companys operations; our ability to successfully execute our acquisition growth strategy; risks posed by acquisitions and other expansion opportunities, including difficulties and delays in integrating the acquired business operations or fully realizing the cost savings and other benefits; our ability to raise capital needed to fund growth or meet regulatory requirements; the possibility that our internal controls and procedures could fail or be circumvented; our ability to attract and retain key personnel; our ability to keep pace with technological change; cybersecurity risks; changes in federal or state tax laws; changes in accounting principles, policies or guidelines and their impact on financial performance; restrictions on our ability to pay dividends; and the potential volatility of our stock price. Stockholders, potential investors and other readers are urged to consider these factors carefully in evaluating the forward-looking statements and are cautioned not to place undue reliance on such forward-looking statements. Such uncertainties and other risks that may affect the Companys performance are discussed further in Part I, Item 1A, Risk Factors, in the Companys Form 10-K, for the year ended December 31, 2019 filed with the Securities and Exchange Commission (SEC) on March 10, 2020 and the Companys subsequent filings with the SEC. The Company undertakes no obligation to make any revisions to the forward-looking statements contained in this news release or to update them to reflect events or circumstances occurring after the date of this release.

Non-GAAP Financial Measures

This press release contains non-GAAP financial measures, such as net income as adjusted, tangible book value per share and tangible common equity as a percent of tangible assets, which management believes may be helpful in understanding the Companys results of operations or financial position and comparing results over different periods.

Net income as adjusted is a non-GAAP measure that eliminates the impact of certain expenses such as acquisition and branch closure costs and related data processing termination fees, legal costs, severance pay, accelerated depreciation expense and lease termination fees, the gain on sale of branch deposits and fixed assets and the net impact of the Tax Cuts and Jobs Act of 2017, which management believes enhances investors ability to better understand the underlying business performance and trends related to core business activities. Merger related charges represent expenses to either satisfy contractual obligations of acquired entities without any useful benefit to the Company or to convert and consolidate customer records onto the Company platforms. These costs are unique to each transaction based on the contracts in existence at the merger date. Tangible book value per share and tangible common equity as a percent of tangible assets are non-GAAP measures that eliminate the impact of preferred stock equity, goodwill and intangible assets on our financial position. Management believes these measures are useful in assessing the strength of our financial position.

Where non-GAAP financial measures are used, the comparable GAAP financial measure, as well as the reconciliation to the comparable GAAP financial measure, can be found in this press release. These disclosures should not be viewed as a substitute for operating results determined in accordance with GAAP, nor are they necessarily comparable to non-GAAP performance measures that may be presented by other banks and financial institutions.

Contact: Steve Bianchi, CEO

(715)-836-9994

CITIZENS COMMUNITY BANCORP, INC.Consolidated Balance Sheets(in thousands, except shares and per share data)

June 30, 2020 March 31, December 31, June 30, 2019 (unaudited) 2020 2019 (unaudited) (unaudited) (audited)Assets Cash and cash $ 39,581 $ 41,347 $ 55,840 $ 47,008 equivalentsOtherinterest-bearing 3,752 4,006 4,744 5,980 depositsSecuritiesavailable for 162,716 163,435 180,119 154,760 sale ?AFS?Securities heldto maturity 10,541 10,767 2,851 3,828 ?HTM?Equitysecurities withreadily 188 163 246 177 determinablefair valueOther 15,193 14,999 15,005 12,543 investmentsLoans receivable 1,281,175 1,180,951 1,177,380 1,019,957 Allowance for (13,373 ) (11,835 ) (10,320 ) (8,759 )loan lossesLoans 1,267,802 1,169,116 1,167,060 1,011,198 receivable, netLoans held for 8,876 3,281 5,893 2,475 saleMortgage 3,509 3,728 4,282 4,319 servicing rightsOfficeproperties and 21,318 21,066 21,106 15,287 equipment, netAccrued interest 5,855 4,822 4,738 4,452 receivableIntangible 6,293 7,175 7,587 6,828 assetsGoodwill 31,498 31,498 31,498 31,474 Foreclosed andrepossessed 734 1,432 1,460 1,387 assets, netBank owned lifeinsurance 23,357 23,205 23,063 18,022 (?BOLI?)Escrow mergersettlement ? ? ? 20,555 proceedsOther assets 5,787 5,124 5,757 8,127 TOTAL ASSETS $ 1,607,000 $ 1,505,164 $ 1,531,249 $ 1,348,420 Liabilities andStockholders? EquityLiabilities: Deposits $ 1,272,197 $ 1,180,055 $ 1,195,702 $ 1,015,459 Federal HomeLoan Bank(?FHLB?) and 124,484 123,477 130,971 135,844 Federal ReserveBank (?FRB?)advancesOther borrowings 43,595 43,576 43,560 44,551 Other 13,934 10,123 10,463 9,324 liabilitiesTotal 1,454,210 1,357,231 1,380,696 1,205,178 liabilitiesStockholders? equity:Common stock?$0.01 par value,authorized30,000,000;11,150,695;11,151,009; 112 112 113 110 11,266,954 and10,982,008shares issuedand outstanding,respectivelyAdditional 127,734 127,732 128,856 125,822 paid-in capitalRetained 25,759 22,690 22,517 18,114 earningsUnearneddeferred (834 ) (992 ) (462 ) (757 )compensationAccumulatedother 19 (1,609 ) (471 ) (47 )comprehensiveincome (loss)Totalstockholders? 152,790 147,933 150,553 143,242 equityTOTALLIABILITIES AND $ 1,607,000 $ 1,505,164 $ 1,531,249 $ 1,348,420 STOCKHOLDERS?EQUITY

Note: Certain items previously reported were reclassified for consistency with the current presentation.

CITIZENS COMMUNITY BANCORP, INC.Consolidated Statements of Operations(in thousands, except per share data)

Three Months Ended Six Months Ended June 30, March 31, June 30, June 30, June 30, 2020 2020 2019 2020 2019 (unaudited) (unaudited) (unaudited) (unaudited) (unaudited)Interest anddividend income:Interest andfees on $ 14,687 $ 15,459 $ 12,976 $ 30,146 $ 25,390 loansInterest on 1,199 1,449 1,360 2,648 2,664 investmentsTotalinterest and 15,886 16,908 14,336 32,794 28,054 dividendincomeInterest expense:Interest on 2,607 3,180 2,926 5,787 5,519 depositsInterest onFHLB and FRB 448 508 913 956 1,574 borrowedfundsInterest onother 528 549 414 1,077 816 borrowedfundsTotalinterest 3,583 4,237 4,253 7,820 7,909 expenseNet interestincomebefore 12,303 12,671 10,083 24,974 20,145 provisionfor loanlossesProvisionfor loan 1,750 2,000 325 3,750 1,550 lossesNet interestincome afterprovision 10,553 10,671 9,758 21,224 18,595 for loanlossesNon-interest income:Servicecharges on 345 560 581 905 1,131 depositaccountsInterchange 489 464 453 953 791 incomeLoanservicing 1,315 685 634 2,000 1,188 incomeGain on sale 1,818 780 573 2,598 881 of loansLoan feesand service 244 477 261 721 389 chargesInsurancecommission 195 279 192 474 376 incomeNet gains oninvestment 25 73 21 98 55 securitiesNet gain onsale of ? ? 2,295 ? 2,295 branchNet gain onsale of 252 ? ? 252 ? insuranceagencySettlement 131 ? ? 131 ? proceedsOther 199 285 228 484 464 Totalnon-interest 5,013 3,603 5,238 8,616 7,570 incomeNon-interest expense:Compensationand related 5,908 5,435 4,604 11,343 9,310 benefitsOccupancy 899 1,006 866 1,905 1,820 Office 575 543 528 1,118 1,050 Data 1,024 996 868 2,020 1,855 processingAmortizationof 412 412 346 824 673 intangibleassetsMortgageservicing 991 736 306 1,727 497 rightsexpenseAdvertising,marketing 303 239 456 542 659 and publicrelationsFDIC premium 180 68 146 248 240 assessmentProfessional 353 604 575 957 1,400 servicesGains onrepossessed (22 ) (68 ) (90 ) (90 ) (127 )assets, netOther 769 760 784 1,529 1,906 Totalnon-interest 11,392 10,731 9,389 22,123 19,283 expenseIncomebeforeprovision 4,174 3,543 5,607 7,717 6,882 for incometaxesProvisionfor income 1,105 937 1,500 2,042 1,822 taxesNet incomeattributable $ 3,069 $ 2,606 $ 4,107 $ 5,675 $ 5,060 to commonstockholdersPer share information:Basic $ 0.28 $ 0.23 $ 0.37 $ 0.51 $ 0.46 earningsDiluted $ 0.28 $ 0.23 $ 0.37 $ 0.51 $ 0.46 earningsCashdividends $ ? $ 0.21 $ ? $ 0.21 $ 0.20 paidBook valueper share at $ 13.70 $ 13.27 $ 13.04 $ 13.70 $ 13.04 end ofperiodTangiblebook valueper share at $ 10.31 $ 9.80 $ 9.56 $ 10.31 $ 9.56 end ofperiod(non-GAAP)

Note: Certain items previously reported were reclassified for consistency with the current presentation.

Reconciliation of GAAP Net Income and Net Income as Adjusted (non-GAAP)(in thousands, except per share data)

Three Months Ended Six Months Ended June 30, March 31, June 30, June 30, June 30, 2020 2020 2019 2020 2019 GAAPearningsbefore $ 4,174 $ 3,543 $ 5,607 $ 7,717 $ 6,882 incometaxesMergerrelated ? ? 206 ? 865 costsBranchclosure ? ? ? ? 15 costs (1)Audit andFinancial ? ? ? ? 358 Reporting(2)Net gain onsale of ? ? (2,295 ) ? (2,295 )branch (3)Net gain onsale of (252 ) ? ? (252 ) ? insuranceagency (4)Settlementproceeds (131 ) ? ? (131 ) ? (5)Net incomeas adjustedbefore 3,791 3,543 3,518 7,334 5,825 incometaxes (6)Provisionfor incometax on net 1,005 937 943 1,944 1,544 income asadjusted(7)Net incomeas adjustedafterincome $ 2,786 $ 2,606 $ 2,575 $ 5,390 $ 4,281 taxes(non-GAAP)(6)GAAPdilutedearnings $ 0.28 $ 0.23 $ 0.37 $ 0.51 $ 0.46 per share,net of taxMergerrelated ? ? 0.01 ? 0.06 costs, netof taxBranchclosure ? ? ? ? ? costs, netof taxAudit andFinancial ? ? ? ? 0.02 ReportingNet gain onsale of ? ? (0.15 ) ? (0.15 )branchNet gain onsale of (0.02 ) ? ? (0.02 ) ? insuranceagencySettlement (0.01 ) ? ? (0.01 ) ? proceedsDilutedearningsper share,as $ 0.25 $ 0.23 $ 0.23 $ 0.48 $ 0.39 adjusted,net of tax(non-GAAP) Averagediluted 11,150,785 11,219,660 10,994,470 11,183,216 10,988,990 sharesoutstanding

(1) Branch closure costs include severance pay recorded in compensation and benefits, accelerated depreciation expense and lease termination fees included in occupancy and other costs included in other non-interest expense in the consolidated statement of operations.(2) Audit and financial reporting costs include additional audit and professional fees related to the change in our year end from September 30 to December 31, effective December 31, 2018.(3) Gain on sale of branch resulted from the sale of our sole Michigan office in Rochester Hills.(4) Gain on sale of insurance agency resulted from the sale of Wells Insurance Agency.(5) Settlement proceeds includes litigation income from a JP Morgan Residential Mortgage Backed Security (RMBS) claim. This distribution represents a supplement to the proceeds received in March 2017 from a JP Morgan RMBS previously owned by the Bank and sold in 2011.(6) Net income as adjusted is a non-GAAP measure that management believes enhances the markets ability to assess the underlying business performance and trends related to core business activities.(7) Provision for income tax on net income as adjusted is calculated at our effective tax rate for each respective period presented.

Nonperforming Assets(in thousands, except ratios)

June 30, 2020 March 31, December 31, June 30, 2019 and Three 2020 2019 and Three Months Ended and Three and Three Months Ended Months Ended Months EndedNonperforming assets:Nonaccrual loansCommercial real $ 3,221 $ 3,505 $ 5,705 $ 1,732 estateAgricultural 5,979 7,162 7,568 5,717 real estateCommercial andindustrial (?C& 1,306 1,360 1,850 1,785 I?)Agricultural 1,496 1,739 1,702 1,915 operatingResidential 2,666 2,139 2,063 2,298 mortgageConsumer 119 185 168 165 installmentTotalnonaccrual $ 14,787 $ 16,090 $ 19,056 $ 13,612 loansAccruing loanspast due 90 1,880 1,670 1,104 880 days or moreTotalnonperforming 16,667 17,760 20,160 14,492 loans (?NPLs?)Other realestate owned 692 1,412 1,429 1,354 (?OREO?)Othercollateral 42 20 31 33 ownedTotalnonperforming $ 17,401 $ 19,192 $ 21,620 $ 15,879 assets (?NPAs?)Troubled DebtRestructurings $ 13,119 $ 12,088 $ 12,594 $ 10,000 (?TDRs?)Nonaccrual TDRs $ 6,992 $ 7,711 $ 7,198 $ 4,101 Averageoutstanding $ 1,266,273 $ 1,172,246 $ 1,136,330 $ 1,023,447 loan balanceLoans, end of $ 1,281,175 $ 1,180,951 $ 1,177,380 $ 1,019,957 periodTotal assets, $ 1,607,000 $ 1,505,164 $ 1,531,249 $ 1,348,420 end of periodAllowance forloan losses(?ALL?), at $ 11,835 $ 10,320 $ 9,177 $ 8,707 beginning ofperiodLoans charged off:Commercial/Agricultural ? ? (156 ) (225 )real estateC&I/Agricultural (246 ) (442 ) ? ? operatingResidential ? (27 ) (16 ) (23 )mortgageConsumer (65 ) (51 ) (119 ) (48 )installmentTotal loans (311 ) (520 ) (291 ) (296 )charged offRecoveries ofloans previouslycharged off:Commercial/Agricultural 76 ? ? 3 real estateC&I/Agricultural ? ? ? ? operatingResidential 6 13 3 ? mortgageConsumer 17 22 31 20 installmentTotalrecoveries ofloans 99 35 34 23 previouslycharged off:Net loanscharged off (212 ) (485 ) (257 ) (273 )(?NCOs?)Additions toALL viaprovision for 1,750 2,000 1,400 325 loan lossescharged tooperationsALL, at end of $ 13,373 $ 11,835 $ 10,320 $ 8,759 periodRatios: ALL to NCOs 1,577.00 % 610.05 % 1,003.89 % 802.11 %(annualized)NCOs(annualized) to 0.07 % 0.17 % 0.09 % 0.11 %average loansALL to total 1.04 % 1.00 % 0.88 % 0.86 %loansNPLs to total 1.30 % 1.50 % 1.71 % 1.42 %loansNPAs to total 1.08 % 1.28 % 1.41 % 1.18 %assets

Nonperforming Originated / Acquired Assets(in thousands, except ratios)

June 30, 2020 March 31, December 31, June 30, 2019 and Three 2020 2019 and Three Months Ended and Three and Three Months Ended Months Ended Months EndedNonperforming assets:Originatednonperforming assets:Nonaccrual $ 3,951 $ 4,017 $ 4,285 $ 4,220 loansAccruing loanspast due 90 1,455 1,174 946 617 days or moreTotaloriginated 5,406 5,191 5,231 4,837 nonperformingloans (?NPL?)Other realestate owned 270 337 441 70 (?OREO?)Othercollateral 42 20 28 33 ownedTotaloriginated $ 5,718 $ 5,548 $ 5,700 $ 4,940 nonperformingassets (?NPAs?)Acquirednonperforming assets:Nonaccrual $ 10,836 $ 12,073 $ 14,771 $ 9,392 loansAccruing loanspast due 90 425 496 158 263 days or moreTotal acquirednonperforming 11,261 12,569 14,929 9,655 loans (?NPL?)Other realestate owned 422 1,075 988 1,284 (?OREO?)Othercollateral ? ? 3 ? ownedTotal acquirednonperforming $ 11,683 $ 13,644 $ 15,920 $ 10,939 assets (?NPAs?)Totalnonperforming $ 17,401 $ 19,192 $ 21,620 $ 15,879 assets (?NPAs?)Loans, end of $ 1,281,175 $ 1,180,951 $ 1,177,380 $ 1,019,957 periodTotal assets, $ 1,607,000 $ 1,505,164 $ 1,531,249 $ 1,348,420 end of periodRatios: Originated NPLs 0.42 % 0.44 % 0.44 % 0.47 %to total loansAcquired NPLs 0.88 % 1.06 % 1.27 % 0.95 %to total loansOriginated NPAs 0.36 % 0.37 % 0.37 % 0.37 %to total assetsAcquired NPAs 0.73 % 0.91 % 1.04 % 0.81 %to total assets

Allowance for Loan Losses Percentages(in thousands, except ratios)

June 30, 2020 March 31, December 31, June 30, 2019 2020 2019Originatedloans, net of $ 789,075 $ 789,346 $ 762,127 $ 684,217 deferred feesand costsC&I SBA PPPloans, net of 132,800 ? ? ? deferred feesAcquired loans,net of 359,300 391,605 415,253 335,740 unamortizeddiscountLoans, end of $ 1,281,175 $ 1,180,951 $ 1,177,380 $ 1,019,957 periodC&I SBA PPPloans, net of (132,800 ) ? ? ? deferred feesLoans, net of C&I SBA PPP $ 1,148,375 $ 1,180,951 $ 1,177,380 $ 1,019,957 loans anddeferred feesAllowance forloans lossesallocated to $ 12,109 $ 10,850 $ 9,551 $ 8,284 originatedloansAllowance forloan losses 1,264 985 769 475 allocated toother loansAllowance for $ 13,373 $ 11,835 $ 10,320 $ 8,759 loan lossesALL as apercentage of 1.04 % 1.00 % 0.88 % 0.86 %loans, end ofperiodALL as apercentage ofloans, net of C 1.16 % 1.00 % 0.88 % 0.86 %&I SBA PPPloans anddeferred feesALL allocatedto originatedloans as apercentage of 1.53 % 1.37 % 1.25 % 1.21 %originatedloans, net ofdeferred feesand costs

Nonaccrual Loans Rollforward(in thousands)

Quarter Ended June 30, March 31, December 31, June 30, 2020 2020 2019 2019Balance, beginning of $ 16,090 $ 19,056 $ 19,022 $ 9,871 periodAdditions 1,907 1,811 2,641 7,405 Acquired nonaccrual ? ? ? ? loansCharge offs (175 ) (452 ) (198 ) (262 )Transfers to OREO ? (1,100 ) (425 ) (236 )Return to accrual (1,702 ) (120 ) (14 ) (149 )statusPayments received (760 ) (2,824 ) (1,957 ) (2,612 )Other, net (573 ) (281 ) (13 ) (405 )Balance, end of $ 14,787 $ 16,090 $ 19,056 $ 13,612 period

Other Real Estate Owned Rollforward(in thousands)

Quarter Ended June 30, March 31, December 31, June 30, 2020 2020 2019 2019Balance, beginning of $ 1,412 $ 1,429 $ 1,348 $ 2,071 periodLoans transferred in ? 988 495 236 Sales (681 ) (965 ) (378 ) (958 )Write-downs (151 ) (49 ) (64 ) (23 )Other, net 112 9 28 28 Balance, end of period $ 692 $ 1,412 $ 1,429 $ 1,354

Troubled Debt Restructurings in Accrual Status(in thousands, except number of modifications)

June 30, 2020 March 31, 2020 December 31, 2019 June 30, 2019 Number of Recorded Number of Recorded Number of Recorded Number of Recorded Modifications Investment Modifications Investment Modifications Investment Modifications InvestmentTroubled debtrestructurings: Accrual StatusCommercial/Agricultural 19 $ 1,885 13 $ 1,125 14 $ 1,730 14 $ 2,202 real estateC&I/Agricultural 5 1,199 1 9 2 366 4 478 OperatingResidential 39 2,981 38 3,174 40 3,233 39 3,137 mortgageConsumer 8 62 8 69 7 67 11 82 installmentTotal loans 71 $ 6,127 60 $ 4,377 63 $ 5,396 68 $ 5,899

Loan March 31, December 31,Composition (in June 30, 2020 2020 2019 June 30, 2019thousands)Originated Loans:Commercial/Agricultural real estate:Commercial real $ 314,390 $ 313,147 $ 302,546 $ 239,051 estateAgricultural 35,138 35,652 34,026 34,927 real estateMulti-family 90,617 89,474 71,877 75,664 real estateConstructionand land 94,856 81,685 71,467 35,030 developmentC&I/Agricultural operating:Commercial and 80,369 85,249 89,730 75,186 industrialAgricultural 25,813 22,700 20,717 21,776 operatingResidential mortgage:Residential 95,664 102,854 108,619 117,585 mortgagePurchased HELOC 6,861 7,601 8,407 11,125 loansConsumer installment:Originated 32,031 36,414 39,585 47,391 indirect paperPurchased ? ? ? 11,155 indirect paperOther consumer 14,175 15,080 15,546 15,229 Originatedloans before C& 789,914 789,856 762,520 684,119 I SBA PPP loansC&I SBA PPP 137,330 ? $ ? ? loansTotaloriginated $ 927,244 $ 789,856 $ 762,520 $ 684,119 loansAcquired Loans: Commercial/Agricultural real estate:Commercial real $ 195,335 $ 207,003 $ 211,913 $ 135,390 estateAgricultural 43,054 47,766 51,337 57,210 real estateMulti-family 13,022 13,509 15,131 7,759 real estateConstructionand land 15,276 14,233 14,943 17,041 developmentC&I/Agricultural operating:Commercial and 29,477 36,757 44,004 32,568 industrialAgricultural 12,124 15,240 17,063 15,051 operatingResidential mortgage:Residential 56,760 62,957 67,713 74,305 mortgageConsumer installment:Other consumer 1,639 2,104 2,640 3,160 Total acquired $ 366,687 $ 399,569 $ 424,744 $ 342,484 loansTotal Loans: Commercial/Agricultural real estate:Commercial real $ 509,725 $ 520,150 $ 514,459 $ 374,441 estateAgricultural 78,192 83,418 85,363 92,137 real estateMulti-family 103,639 102,983 87,008 83,423 real estateConstructionand land 110,132 95,918 86,410 52,071 developmentC&I/Agricultural operating:Commercial and 109,846 122,006 133,734 107,754 industrialAgricultural 37,937 37,940 37,780 36,827 operatingResidential mortgage:Residential 152,424 165,811 176,332 191,890 mortgagePurchased HELOC 6,861 7,601 8,407 11,125 loansConsumer installment:Originated 32,031 36,414 39,585 47,391 indirect paperPurchased ? ? ? 11,155 indirect paperOther consumer 15,814 17,184 18,186 18,389 Gross loansbefore C&I SBA 1,156,601 1,189,425 1,187,264 1,026,603 PPP loansC&I SBA PPP 137,330 ? ? ? loansGross loans $ 1,293,931 $ 1,189,425 $ 1,187,264 $ 1,026,603 Unearned netdeferred feesand costs and (5,369 ) (510 ) (393 ) 98 loans inprocessUnamortizeddiscount on (7,387 ) (7,964 ) (9,491 ) (6,744 )acquired loansTotal loans $ 1,281,175 $ 1,180,951 $ 1,177,380 $ 1,019,957 receivable

Deposit Composition(in thousands)

June 30, March 31, December 31, June 30, 2020 2020 2019 2019Non-interestbearing $ 223,536 $ 150,139 $ 168,157 $ 140,130 demanddepositsInterestbearing 270,116 242,824 223,102 180,001 demanddepositsSavings 185,816 161,038 156,599 148,005 accountsMoney market 242,536 243,715 246,430 155,964 accountsCertificate 350,193 382,339 401,414 391,359 accountsTotal $ 1,272,197 $ 1,180,055 $ 1,195,702 $ 1,015,459 deposits

Average balances, Interest Yields and Rates(in thousands, except yields and rates)

Three months June 30, 2020 Three months ended March 31, 2020 Three months June 30, 2019 Interest Average Interest Average Interest Average Average Income/ Yield/ Average Income/ Yield/ Average Income/ Yield/ Balance Expense Rate Balance Expense Rate Balance Expense Rate (1) (1) (1)Averageinterest earningassets:Cash andcash $ 19,995 $ 5 0.10 % $ 31,069 $ 118 1.53 % $ 30,076 $ 171 2.28 %equivalentsLoans 1,266,273 14,687 4.66 % 1,172,246 15,459 5.30 % 1,023,447 12,976 5.09 %receivableInterestbearing 3,788 23 2.44 % 4,362 27 2.49 % 5,967 35 2.35 %depositsInvestmentsecurities 174,875 988 2.27 % 179,287 1,131 2.54 % 158,991 996 2.60 %(1)Other 15,160 183 4.86 % 15,006 173 4.64 % 12,114 158 5.23 %investmentsTotalinterest $ 1,480,091 $ 15,886 4.32 % $ 1,401,970 $ 16,908 4.85 % $ 1,230,595 $ 14,336 4.68 %earningassets (1)Averageinterest bearingliabilities:Savings $ 171,285 $ 99 0.23 % $ 154,596 $ 151 0.39 % $ 147,456 $ 149 0.41 %accountsDemand 267,429 260 0.39 % 234,822 375 0.64 % 191,858 383 0.80 %depositsMoney market 243,264 350 0.58 % 236,470 609 1.04 % 164,402 448 1.09 %accountsCD?s 328,543 1,706 2.09 % 354,095 1,846 2.10 % 336,253 1,765 2.11 %IRA?s 42,117 192 1.83 % 42,695 199 1.87 % 40,688 181 1.78 %Total $ 1,052,638 $ 2,607 1.00 % $ 1,022,678 $ 3,180 1.25 % $ 880,657 $ 2,926 1.33 %depositsFHLBadvances and 186,191 976 2.11 % 146,810 1,057 2.90 % 165,733 1,327 3.21 %otherborrowingsTotalinterest $ 1,238,829 $ 3,583 1.16 % $ 1,169,488 $ 4,237 1.46 % $ 1,046,390 $ 4,253 1.63 %bearingliabilitiesNet interest $ 12,303 $ 12,671 $ 10,083 incomeInterest 3.15 % 3.39 % 3.05 %rate spreadNet interest 3.34 % 3.64 % 3.30 %margin (1)Averageinterestearningassets to 1.19 1.20 1.18 averageinterestbearingliabilities

(1) Fully taxable equivalent (FTE). The average yield on tax exempt securities is computed on a tax equivalent basis using a tax rate of 21% for the quarters ended June 30, 2020, March 31, 2020 and June 30, 2019. The FTE adjustment to net interest income included in the rate calculations totaled $0, $0 and $35 thousand for the three months ended June 30, 2020, March 31, 2020, and June 30, 2019, respectively.

Six months ended June 30, 2020 Six months ended June 30, 2019 Interest Average Interest Average Average Income/ Yield/ Average Income/ Yield/ Balance Expense Rate Balance Expense Rate (1) (1)Averageinterest earningassets:Cash andcash $ 25,532 $ 123 0.97 % $ 28,045 $ 339 2.44 %equivalentsLoans 1,219,905 30,146 4.97 % 1,010,113 25,390 5.07 %receivableInterestbearing 4,075 50 2.47 % 6,440 74 2.32 %depositsInvestmentsecurities 177,081 2,119 2.41 % 157,574 1,943 2.59 %(1)Other 15,083 356 4.75 % 11,244 308 5.52 %investmentsTotalinterest $ 1,441,676 $ 32,794 4.57 % $ 1,213,416 $ 28,054 4.68 %earningassets (1)Averageinterest bearingliabilities:Savings $ 162,941 $ 250 0.31 % $ 155,792 $ 324 0.42 %accountsDemand 251,125 635 0.51 % 190,603 737 0.78 %depositsMoney market 239,867 959 0.80 % 158,683 831 1.06 %accountsCD?s 341,319 3,552 2.09 % 331,543 3,293 2.00 %IRA?s 42,406 391 1.85 % 40,272 334 1.67 %Total $ 1,037,658 $ 5,787 1.12 % $ 876,893 $ 5,519 1.27 %depositsFHLBadvances and 180,927 2,033 2.26 % 145,986 2,390 3.30 %otherborrowingsTotalinterest $ 1,218,585 $ 7,820 1.29 % $ 1,022,879 $ 7,909 1.56 %bearingliabilitiesNet interest $ 24,974 $ 20,145 incomeInterest 3.28 % 3.12 %rate spreadNet interest 3.48 % 3.36 %margin (1)Averageinterestearningassets to 1.18 1.19 averageinterestbearingliabilities

(1) Fully taxable equivalent (FTE). The average yield on tax exempt securities is computed on a tax equivalent basis using a tax rate of 21% for the six months ended June 30, 2020 and June 30, 2019. The FTE adjustment to net interest income included in the rate calculations totaled $1 thousand and $77 thousand for the six months ended June 30, 2020 and June 30, 2019, respectively.

The following table reports key financial metric ratios based on a net income and net income as adjusted basis:

Three Months Ended Twelve Months Ended June 30, March June 30, December 31, 2020 31, 2020 2019 2019Ratios based on net income: Return on average assets 0.78 % 0.69 % 1.23 % 0.68 %(annualized)Return on average equity 8.23 % 7.01 % 11.72 % 6.59 %(annualized)Efficiency ratio (non-GAAP) 66 % 66 % 61 % 73 %Net interest margin with 3.36 % 3.64 % 3.30 % 3.37 %loan purchase accretionNet interest margin without 3.21 % 3.27 % 3.21 % 3.26 %loan purchase accretionRatios based on net income as adjusted (non-GAAP):Return on average assets as 0.71 % 0.69 % 0.77 % 0.76 %adjusted^2 (annualized)Return on average equity as 7.47 % 7.01 % 7.35 % 7.44 %adjusted^3 (annualized)Efficiency ratio^4 67 % 66 % 70 % 68 %(non-GAAP)

CITIZENS COMMUNITY FEDERAL N.A.Selected Capital Composition Highlights

To Be Well December Capitalized June 30, March 31, 31, June 30, Under 2020 2020 2019 2019 Prompt (unaudited) (unaudited) (audited) (unaudited) Corrective Action ProvisionsTier 1leverageratio(to 9.9% 10.3% 10.4% 9.7% 5.0% adjustedtotalassets)Tier 1capital(to risk 12.9% 12.6% 12.2% 12.2% 8.0% weightedassets)Commonequitytier 1capital 12.9% 12.6% 12.2% 12.2% 6.5% (to riskweightedassets)Totalcapital(to risk 14.0% 13.6% 13.1% 13.1% 10.0% weightedassets)

Reconciliation of Return on Average Assets as Adjusted (non-GAAP)(in thousands, except ratios)

Three Months Ended June 30, 2020 March 31, 2020 June 30, 2019 GAAP earnings after $ 3,069 $ 2,606 $ 4,107 income taxesNet income as adjustedafter income taxes $ 2,786 $ 2,606 $ 2,575 (non-GAAP) (1)Average assets $ 1,585,421 $ 1,516,957 $ 1,334,860 Return on average assets 0.78 % 0.69 % 1.23 %(annualized)Return on average assetsas adjusted (non-GAAP) 0.71 % 0.69 % 0.77 %(annualized)

(1) See Reconciliation of GAAP Net Income and Net Income as Adjusted (non-GAAP)

Reconciliation of Return on Average Equity as Adjusted (non-GAAP)(in thousands, except ratios)

Three Months Ended June 30, March 31, June 30, 2020 2020 2019 GAAP earnings after income $ 3,069 $ 2,606 $ 4,107 taxesNet income as adjusted after $ 2,786 $ 2,606 $ 2,575 income taxes (non-GAAP) (1)Average equity $ 149,973 $ 149,441 $ 140,561 Return on average equity 8.23 % 7.01 % 11.72 %(annualized)Return on average equity asadjusted (non-GAAP) 7.47 % 7.01 % 7.35 %(annualized)

(1) See Reconciliation of GAAP Net Income and Net Income as Adjusted (non-GAAP)

Reconciliation of Efficiency Ratio as Adjusted (non-GAAP)(in thousands, except ratios)

Three Months Ended June 30, March 31, June 30, 2020 2020 2019 Non-interest expense (GAAP) $ 11,392 $ 10,731 $ 9,389 Merger related Costs (1) ? ? (206 )Branch Closure Costs (1) ? ? ? Audit and financial reporting (1) ? ? ? Non-interest expense as adjusted 11,392 10,731 9,183 (non-GAAP)Non-interest income 5,013 3,603 5,238 Net interest margin 12,303 12,671 10,083 Efficiency ratio denominator (GAAP) 17,316 16,274 15,321 Net gain on sale of branch (1) ? ? (2,295 )Net gain on sale of insurance agency (252 ) ? ? (1)Settlement proceeds (1) (131 ) ? ? Efficiency ratio denominator 16,933 16,274 13,026 (non-GAAP)Efficiency ratio (GAAP) 66 % 66 % 61 %Efficiency ratio (non-GAAP) 67 % 66 % 70 %

(1) See Reconciliation of GAAP Net Income and Net Income as Adjusted (non-GAAP)

Reconciliation of tangible book value per share (non-GAAP)(in thousands, except per share data)

Tangible book value per share at June 30, March 31, June 30,end of period 2020 2020 2019Total stockholders? equity $ 152,790 $ 147,933 $ 143,242 Less: Goodwill (31,498 ) (31,498 ) (31,474 )Less: Intangible assets (6,293 ) (7,175 ) (6,828 )Tangible common equity (non-GAAP) $ 114,999 $ 109,260 $ 104,940 Ending common shares outstanding 11,150,695 11,151,009 10,982,008 Book value per share $ 13.70 $ 13.27 $ 13.04 Tangible book value per share $ 10.31 $ 9.80 $ 9.56 (non-GAAP)

Reconciliation of tangible common equity as a percent of tangible assets (non-GAAP)(in thousands, except ratios)

Tangible common equity as a March 31,percent of tangible assets at June 30, 2020 2020 June 30, 2019end of periodTotal stockholders? equity $ 152,790 $ 147,933 $ 143,242 Less: Goodwill (31,498 ) (31,498 ) (31,474 )Less: Intangible assets (6,293 ) (7,175 ) (6,828 )Tangible common equity $ 114,999 $ 109,260 $ 104,940 (non-GAAP)Total Assets $ 1,607,000 $ 1,505,164 $ 1,348,420 Less: Goodwill (31,498 ) (31,498 ) (31,474 )Less: Intangible assets (6,293 ) (7,175 ) (6,828 )Tangible Assets (non-GAAP) $ 1,569,209 $ 1,466,491 $ 1,310,118 Less C&I SBA PPP Loans (137,330 ) ? ? Tangible Assets, excluding C&I $ 1,431,879 $ 1,466,491 $ 1,310,118 SBA PPP Loans (non-GAAP)Total stockholders? equity to 9.51 % 9.83 % 10.62 %total assets ratioTangible common equity as apercent of tangible assets 7.33 % 7.45 % 8.01 %(non-GAAP)Tangible common equity as apercent of tangible assets, 8.03 % 7.45 % 8.01 %excluding C&I SBA PPP Loans(non-GAAP)

1Net income as adjusted is a non-GAAP measure that management believes enhances investors ability to better understand the underlying business performance and trends related to core business activities. For a detailed reconciliation of GAAP to non-GAAP results, see the accompanying financial table Reconciliation of GAAP Net Income and Net Income as Adjusted (non-GAAP).

2Return on average assets as adjusted is a non-GAAP measure that management believes enhances investors ability to better understand the underlying business performance and trends relative to average assets. For a detailed reconciliation of GAAP to non-GAAP results, see the accompanying financial table Reconciliation of Return on Average Assets as Adjusted (non-GAAP).

3Return on average equity as adjusted is a non-GAAP measure that management believes enhances investors ability to better understand the underlying business performance and trends relative to average equity. For a detailed reconciliation of GAAP to non-GAAP results, see the accompanying financial table Reconciliation of Return on Average Equity as Adjusted (non-GAAP).

4The efficiency ratio as adjusted (non-GAAP) is a non-GAAP measure that management believes enhances investors ability to better understand the underlying business performance and the Companys ability to use what it has to generate the most profit possible for shareholders relative to core business activities. For a detailed reconciliation of GAAP to non-GAAP results, see the accompanying financial table Reconciliation of Efficiency Ratio as Adjusted (non-GAAP).

5Tangible book value per share and tangible common equity as a percent of tangible assets are non-GAAP measure that management believes enhances investors ability to better understand the Companys financial position. For a detailed reconciliation of GAAP to non-GAAP results, see the accompanying financial table Reconciliation of tangible book value per share (non-GAAP) and Reconciliation of tangible common equity as a percent of tangible assets (non-GAAP).