GlobeNewswire Inc | Sep 14, 2021 08:00AM EDT

September 14, 2021

WASHINGTON, Sept. 14, 2021 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced its entry into Honduras with the scheduled opening of its new customer experience delivery center in the heart of Tegucigalpa.

In two short years, we have seen our nearshore and offshore capacity grow by 125 percent. This has helped position ibex as a leader of BPO and CX services across both Nicaragua and Jamaica, said Bob Dechant, CEO, ibex. We are excited to leverage this success in those two countries with our entry into Honduras, our seventh country, providing immediate impact to the local economy with hundreds of new jobs, while adding yet another CX delivery center to support our growing list of clients and accelerate growth in our high margin regions.

ibex is expected to hire more than 400 people in the next month to open and operate the new Honduras delivery center, with plans to grow the facility and its employee base to over 2,000 employees in the next two years. Total annual salaries for new ibex employees operating the center are expected to be approximately US $3M during the first 12 months.

To support the overall effort, ibex has teamed with Grupo Karims to help with present and future facility growth, as well as recruiting efforts, local government relations and associated registration requirements. Grupo Karim's is a strategic global player with core business in the real estate and textile industry that specializes in providing high quality services that help facilitate unique investment opportunities.

"It is with great pleasure that we welcome ibex, an established leader in the BPO industry, to Honduras, said Yusuf Amandi, CEO, Grupo Karims. These new jobs will improve the lives of many Hondurans while helping position Honduras as a top BPO location in Latin America. This is part of our permanent commitment and everyday efforts to generate quality jobs in the country, and hopefully, inspire and motivate our youth to seize this opportunity to grow professionally."

The new facility, located in the Novacentro Mall at Centro Comercial Los Prceres, entre Boulevard Morazn y Avenida La Paz, is scheduled to open in November of this year. Currently, ibex is working to establish a local management team, with agent hiring to begin next month. ibex currently operates 32 customer experience delivery centers across the United States, Jamaica, Philippines, Nicaragua, Pakistan and Senegal.

About ibexibexdeliversinnovative business process outsourcing (BPO),smart digital marketing,online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers.Today, ibex operates a global CX delivery center model consisting of32operationsfacilitiesaround the world, whiledeployingnext-generation technology todrive superior customer experiencesformany of theworlds leading companiesacrossretail, e-commerce, healthcare, fintech, utilitiesand logistics.

ibex leverages itsdiverseglobal teamof27,000employeestogether withindustry-leading technology, including its innovative Wave Xplatform, to manageover 100millioncritical customerinteractions (as of June 30, 2021),drivingatruly differentiatedcustomer experience. To learn more, visit our website atibex.coand connect with us onLinkedIn,FacebookandTwitter.

Media Contact:Brad Jonesibex 720-882-7343brad.jones@ibex.co

Investor Contact:Daniel Bellehsenibexdan.bellehsen@ibex.co