Benzinga | Jul 20, 2021 02:52PM EDT

WNS To Extend Partnership With Centrica

* WNS (Holdings) Limited (NYSE:WNS) has extended its partnership with Centrica ADR (OTC:CPYYY) to help the utility company transform its customer experience delivery.

* The financial terms of the deal were not disclosed.

* WNS will continue to deliver a personalized customer experience shaped by real-time insights.

* WNS co-created a transformation roadmap with Centrica to deliver a Unified Customer Experience (CX) across all channels, driving seamless omnichannel experiences.

* WNS would maximize First Contact Resolutions to deliver enhanced customer lifetime value, reduced cost-to-serve, and improved customer retention.

* Price action: WNS shares trading higher by 3.56% at $81.22 on the last check Tuesday.