Benzinga | May 17, 2021 07:03AM EDT

ISG Forms Partnership with Re:infer to Help Enterprises Derive Value from Conversational Data

ISG Automation, the pure-play intelligent automation business of Information Services Group (ISG) (NASDAQ:III), a leading global technology research and advisory firm, said today it is partnering with Re:infer, a London-based provider of an AI platform solution that helps clients derive business value from analyzing both external and internal conversations.

Re:infer, founded in 2015 by Ph.D. scientists from the AI research lab at University College London, uses machine learning technology to understand the massive amounts of communications data generated by the typical business each day--data previously lost or ignored due to processing limitations. The Re:infer conversational data intelligence platform helps organizations gain insights from every conversation, bringing teams together and the business closer to its customers.

"Communications mining--that is, analyzing unstructured, text-based messages for insights--is the next frontier in digital transformation," said Wayne Butterfield, director, ISG Automation. "Our partnership with Re:infer will give our clients a new understanding of what their employees, customers and other constituents are saying, and how to use that insight to make the business more efficient, more agile and more attuned to customer needs and market opportunities."

Re:infer's deep learning technology automates the interpretation of conversational data and bridges the gap between humans and information technology systems, and between unstructured and structured data, said Ed Challis, co-founder and CEO of Re:infer.