PR Newswire | May 5, 2021 05:01PM EDT

05/05 16:01 CDT

Sun Life Reports First Quarter 2021 Results TORONTO, May 5, 2021

Sun Life Financial Inc. ("SLF Inc."), its subsidiaries and, where applicable,its joint ventures and associates are collectively referred to as "theCompany", "Sun Life", "we", "our", and "us". We manage our operations andreport our financial results in five business segments: Canada, United States("U.S."), Asset Management, Asia, and Corporate. The information in thisdocument is based on the unaudited interim financial results of SLF Inc. forthe period ended March 31, 2021 and should be read in conjunction with theinterim management's discussion and analysis ("MD&A") and our unaudited interimconsolidated financial statements and accompanying notes ("Interim ConsolidatedFinancial Statements") for the period ended March 31, 2021, prepared inaccordance with International Financial Reporting Standards ("IFRS"), which areavailable on www.sunlife.com under Investors - Financial results and reports.Additional information relating to SLF Inc. is available on the SEDAR websiteat www.sedar.com and on the U.S. Securities and Exchange Commission's websiteat www.sec.gov. Unless otherwise noted, all amounts are in Canadian dollars.

TORONTO, May 5, 2021 /PRNewswire/ - Sun Life Financial Inc. (TSX: SLF) (NYSE: SLF) today announced its results for the first quarter ended March 31, 2021. First quarter reported net income was $937 million and underlying net income(1) was $850 million.

"Sun Life had a strong first quarter with growth across each of our four Pillars," said Dean Connor, CEO of Sun Life. "The pandemic continues to significantly impact the lives of people around the world. Sun Life's employees and advisors are going the extra mile to serve our Clients at a time when they need us the most. We continue to invest in future growth, and, after the quarter end, announced our agreement to acquire Pinnacle Care International, Inc., a leading U.S. health care navigation and medical intelligence provider that will complement our stop-loss and health business."

"This quarter, we advanced our strategic priorities of sustainability and digital innovation. We announced new sustainability and climate change commitments including our intention to invest an additional $20 billion in sustainable investments over the next five years and to achieve carbon neutral business operations starting this year," said Kevin Strain, President of Sun Life. "We enhanced the Client experience through investments in digital tools such as SunCanvas, a scalable virtual solution introduced in the Philippines and Indonesia, enabling a stronger virtual connection between advisors and Clients. We also continue to execute on our digital strategy, enabling more agile operations and bringing business and technology closer in the way we work."

Quarterly results

Profitability Q1'21 Q1'20

Reported net income ($ millions) 937 391

Underlying net income ($ millions)^(1) 850 770

Reported EPS ($)^(2) 1.59 0.67

Underlying EPS ($)^(1)(2) 1.45 1.31

Reported return on equity ("ROE")^(1) 16.9% 7.2%

Underlying ROE^(1) 15.3% 14.2%



Growth Q1'21 Q1'20

Insurance sales ($ millions)^(1) 730 776

Wealth sales ($ millions)^(1)(3) 65,962 59,904

Value of new business ("VNB") ($ millions)^(1)(4) 278 253

Assets under management ("AUM") ($ billions)^(1)(3)1,304 1,031



Financial Strength Q1'21 Q4'20

LICAT ratios (at period end)^(5)

Sun Life Financial Inc. 141% 147%

Sun Life Assurance^(6) 124% 127%

Financial leverage ratio (at period end)^(1) 22.7% 23.5%

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^ Represents a non-IFRS financial measure. See the Non-IFRS Financial(1) Measures section in this document and in our interim MD&A for the period ended March 31, 2021 ("Q1 2021 MD&A").

^ All earnings per share ("EPS") measures refer to fully diluted EPS, unless(2) otherwise stated.

^ Effective January 1, 2021, the methodology for gross flows and outflows was(3) updated for SLC Management. Prior period amounts have not been updated. For more details, see the Non-IFRS Financial Measures section in this document.

Effective January 1, 2021, reflects a change in the timing of recognition^ of U.S. VNB for group policies. We have updated prior period amounts to(4) reflect this change. For more details, see the Non-IFRS Financial Measures section in this document.

^ For further information on the Life Insurance Capital Adequacy Test(5) ("LICAT"), see section E - Financial Strength in the Q1 2021 MD&A.

^ Sun Life Assurance Company of Canada ("Sun Life Assurance") is SLF Inc.'s(6) principal operating life insurance subsidiary.

Financial and Operational Highlights - Quarterly Comparison (Q1 2021 vs. Q1 2020)

Our strategy is focused on four key pillars of growth, where we aim to be a leader in the markets in which we operate, with our continued progress detailed below.

($ millions, unless otherwise noted)

Reported Underlying Insurance Wealth net income (loss) net income (loss)^(1)sales^(1) sales^(1)(2)

Q1'21Q1'20changeQ1'21Q1'20 change Q1'21Q1'20changeQ1'21 Q1'20 change

Canada 405 (42) nm^(3)285 256 11% 233 295 (21)% 4,435 5,629 (21)%

U.S. 211 164 29% 171 161 6% 154 163 (6)% - - -

Asset Management230 239 (4)% 291 242 20% - - - 58,23151,95412%

Asia 198 100 98% 159 155 3% 343 318 8% 3,296 2,321 42%

Corporate (107)(70) nm^(3)(56) (44) nm^(3) - - - - - -

Total 937 391 140% 850 770 10% 730 776 (6)% 65,96259,90410%

^ Represents a non-IFRS financial measure. See the Non-IFRS Financial(1) Measures section in this document and in the Q1 2021 MD&A.

^ Effective January 1, 2021, the methodology for gross flows and outflows was(2) updated for SLC Management. Prior period amounts have not been updated. For more details, see the Non-IFRS Financial Measures section in this document.

^ Not meaningful.(3)

Reported net income was $937 million in the first quarter of 2021, an increase of $546 million compared to the same period in 2020, driven by favourable market-related impacts, reflecting favourable equity markets and interest rate changes, partially offset by unfavourable credit spread movements. This was partially offset by higher fair value adjustments on MFS's share-based payment awards(1) and higher restructuring costs. An after-tax restructuring charge of $57 million was recorded in the first quarter of 2021 that related to our strategy for our workspace and redefining the role of the office. Underlying net income was $850 million, an increase of $80 million or 10%, driven by business growth, favourable morbidity experience in the U.S. and favourable credit experience in Canada, partially offset by lower investing activity gains in Canada and the U.S. During the first quarter of 2021, the impacts of foreign exchange translation decreased reported net income and underlying net income by $33 million and $31 million, respectively. Refer to the Non-IFRS Financial Measures section in this document for a reconciliation between reported net income and underlying net income.

Our reported ROE was 16.9% in the first quarter of 2021, compared to 7.2% in the same period last year. Underlying ROE was 15.3%, compared to 14.2% in the first quarter of 2020.

SLF Inc. ended the quarter with a LICAT ratio of 141%. Sun Life ended the quarter with $2.3 billion in cash and other liquid assets.

A leader in insurance and wealth solutions in our Canadian Home Market

Canada's reported net income was $405 million in the first quarter of 2021 compared to a reported net loss of $42 million in the same period in 2020, driven by favourable market-related impacts, predominantly from equity markets. Interest rate impacts were in line with the prior year in aggregate, as favourable impacts of interest rate changes were offset by credit spread and swap spread movements. Underlying net income was $285 million, an increase of $29 million or 11%, driven by favourable credit experience, business growth, gains on the initial public offering of Dialogue(2) of $9 million and favourable mortality experience. These factors were partially offset by lower investing activity gains and unfavourable morbidity experience.

Canada insurance sales were $233 million in the first quarter of 2021, a decrease of $62 million or 21% compared to the same period in 2020, reflecting lower sales in Group Benefits ("GB"), partially offset by higher individual insurance sales. Canada wealth sales were $4.4 billion, a decrease of $1.2 billion or 21%, driven by higher retained sales in the large case market in the prior year in Group Retirement Services ("GRS"), partially offset by increased mutual fund sales and higher Sun GIF(3) product sales.

We continue to accelerate our digital journey to make it easier for Clients to do business with us, as we execute on our Purpose of helping our Clients achieve lifetime financial security and live healthier lives. This quarter, we launched our Investment GIF e-App, a platform that enables Clients and third-party advisors to digitally manage investment applications while streamlining the end-to-end process, including the integration of e-signature and automated electronic workflow capabilities. Supported by this enhancement, our Sun GIF gross sales have achieved record results of $330 million this quarter. In addition, we expanded our Lumino Health digital health care platform offering by adding new mental health and paramedical services, such as social workers, clinical counsellors and psychotherapists, enabling Canadians to connect with the right health care professional and find the support they need.

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^(1) MFS Investment Management ("MFS").

^(2) Dialogue Health Technologies Inc. ("Dialogue").

^(3) Sun Life Guaranteed Investment Funds ("Sun GIF").

A leader in U.S. group benefits

U.S.'s reported net income was $211 million, an increase of $47 million or 29% in the first quarter of 2021 compared to the same period in 2020, driven by less unfavourable ACMA impacts(1), and favourable market-related impacts from interest rates and changes in the fair value of investment properties. Underlying net income was $171 million, an increase of $10 million or 6%, driven by favourable morbidity experience in medical stop-loss and long-term disability. This was partially offset by lower investing activity, lower AFS gains and unfavourable mortality experience. Mortality experience reflected COVID-19-related claims in Group Benefits, partially offset by favourable experience in In-force Management. The impacts of foreign exchange translation decreased reported net income and underlying net income by $13 million and $10 million, respectively. The trailing four-quarter after-tax profit margin for Group Benefits(2) was 8.1% as of the first quarter of 2021, compared to 6.8% as of the first quarter of 2020.

U.S. insurance sales were US$121 million in the first quarter of 2021, in line with the same period in 2020, as increases in employee benefit sales were offset by lower medical stop-loss sales.

In April, we entered into an agreement to acquire Pinnacle Care International, Inc. ("PinnacleCare"), a leading U.S. health care navigation and medical intelligence provider. The acquisition will expand our U.S. Group Benefits medical stop-loss business beyond the traditional model that reimburses employers after care has occurred, to one that engages employees at diagnosis to help improve the entire care experience and outcomes for both the employee and employer. We also continue to help more people close coverage gaps through digital solutions. We recently introduced a new innovative supplemental health offering through employers called Stitch, which was launched in certain states. This will enable members to buy coverage directly from Sun Life online or via mobile at any time of the year, with no administrative work for the employer. Stitch will also help protect a new demographic of part-time and gig workers, who typically aren't eligible for employee benefits, and allow members to keep their insurance regardless of employment.

A leader in Global Asset Management

Asset Management's reported net income was $230 million, a decrease of $9 million or 4% in the first quarter of 2021 compared to the same period in 2020, reflecting higher fair value adjustments on MFS's share-based payment awards, partially offset by higher underlying net income of $49 million. Underlying net income was $291 million, an increase of $49 million or 20% driven by higher average net assets ("ANA") in MFS. The pre-tax net operating profit margin ratio for MFS(2) for the first quarter of 2021 was 39%, compared to 36% in the same period in 2020.

Asset Management ended the first quarter with $946.4 billion in AUM, consisting of $786.5 billion (US$626.3 billion) in MFS and $159.9 billion in SLC Management. MFS reported net outflows of $0.4 billion (US$0.3 billion) and SLC Management reported net inflows of $10.6 billion in the first quarter of 2021. SLC Management's net inflows were comprised of Client contributions and capital raising, totalling $12.8 billion, of which approximately $8.5 billion is fee-eligible, partially offset by outflows of $2.2 billion from Client withdrawals.

In the first quarter of 2021, 97%, 84% and 95% of MFS's U.S. retail mutual fund assets ranked in the top half of their Morningstar categories based on ten-, five- and three-year performance, respectively.

At the beginning of the quarter, we completed our acquisition of a majority stake of Crescent Capital Group LP ("Crescent"), extending SLC Management's solutions in alternative credit, and, on April 1, 2021, we announced that BentallGreenOak ("BGO") acquired Metropolitan Real Estate Equity Management, creating a diversified real estate platform. These acquisitions will benefit existing and prospective Clients. During the quarter, Crescent was awarded the 2020 Fundraising of the Year by Private Debt Investor for its second European Specialty Lending Fund, which exceeded the target raise by (euro)0.6 billion.

A leader in Asia through distribution excellence in higher growth markets

Asia's reported net income was $198 million in the first quarter of 2021, an increase of $98 million or 98% compared to the same period in 2020, driven by favourable market-related impacts. Market-related impacts reflected improved equity markets and favourable interest rates. Underlying net income was $159 million, an increase of $4 million or 3%, driven by business growth and new business gains, partially offset by unfavourable mortality experience, primarily in International Hubs.

Asia insurance sales were $343 million in the first quarter of 2021, an increase of $25 million or 8% compared to the same period in 2020, driven by growth from our bancassurance partnerships and agency sales in Vietnam and from all channels in India. This was partially offset by lower sales in International. Asia wealth sales were $3.3 billion, an increase of $1.0 billion or 42%, driven by mutual fund sales in India, the pension business in Hong Kong and money market sales in the Philippines.

We continued to roll out new digital capabilities and offerings as part of our sustained commitment to digitizing our business and making it easier for Clients to do business with us. For example, in both the Philippines and Indonesia, we launched SunCanvas, an intuitive virtual solution for advisors, enabling stronger engagement and easier planning, sales and service with Clients. In Vietnam, in collaboration with one of our bancassurance partners, we introduced a set of new digital Personal Accident and Cancer solutions, offering Clients a seamless experience to purchase coverage entirely online and to receive their policies in just minutes. Further, as we continue to support our Clients in living healthier lives, in the Philippines, we launched GoWell Studio, a premier digital on-demand wellness platform that includes virtual exercise programs, guided meditation sessions, and healthcare awareness and education content, amongst a variety of other features.

Corporate

Corporate's reported net loss was $107 million in the first quarter of 2021, $37 million higher than the same period in 2020, reflecting restructuring costs of $57 million related to our strategy for our workspace and redefining the role of the office. Underlying net loss was $56 million, an increased loss of $12 million, reflecting unfavourable expense experience related to higher long-term incentive compensation driven by strong TSR(3) performance relative to our peers.

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^ Assumption changes and management actions ("ACMA").(1)

^ Represents a non-IFRS financial measure. See the Non-IFRS Financial(2) Measures section in this document and in the Q1 2021 MD&A.

^ Total Shareholder Return ("TSR").(3)

Earnings Conference Call

The Company's first quarter 2021 financial results will be reviewed at a conference call on Thursday, May 6, 2021, at 10:00 a.m. ET. To listen to the call via live audio webcast and to view the presentation slides, as well as related information, please visit www.sunlife.com and click on the link to Quarterly reports under Investors - Financial results & reports 10 minutes prior to the start of the call. Individuals participating in the call in a listen-only mode are encouraged to connect via our webcast. Following the call, the webcast and presentation will be archived and made available on the Company's website, www.sunlife.com, until the Q1 2023 period end. The conference call can also be accessed by phone by dialing 602-563-8756 (International) or 1-877-658-9101 (toll-free within North America) using Conference ID: 7068818. A replay of the conference call will be available from Thursday, May 6, 2021 at 1:00 p.m. ET until 1:00 p.m. ET on Thursday, May 20, 2021 by calling 404-537-3406 or 1-855-859-2056 (toll-free within North America) using Conference ID: 7068818.

Media Relations Contact: Investor Relations Contact:

Irene Poon Yaniv Bitton

Manager, Corporate Vice President, Head of Investor Relations and Communications Capital Markets

Tel: 416-988-0542 Tel: 416-979-6496

irene.poon@sunlife.com investor_relations@sunlife.com

Non-IFRS Financial Measures

We report certain financial information using non-IFRS financial measures, aswe believe that these measures provide information that is useful to investorsin understanding our performance and facilitate a comparison of our quarterlyand full year results from period to period. Non-IFRS financial measures do nothave any standardized meaning and may not be comparable with similar measuresused by other companies. For certain non-IFRS financial measures, there are nodirectly comparable amounts under IFRS. Non-IFRS financial measures should notbe viewed in isolation from or as alternatives to measures of financialperformance determined in accordance with IFRS. Additional informationconcerning non-IFRS financial measures and reconciliations to the closest IFRSmeasures are available in the Q1 2021 MD&A under the heading M - Non-IFRSFinancial Measures, our annual MD&A and the Supplementary Financial Informationpackages that are available on www.sunlife.com under Investors - Financialresults and reports.

1. Underlying Net Income and Underlying EPS

Underlying net income (loss) and financial measures based on underlying netincome (loss), including underlying EPS or underlying loss per share, andunderlying ROE, are non-IFRS financial measures. Underlying net income (loss)removes from reported net income (loss) the impacts of the following items inour results under IFRS and when removed assist in explaining our results fromperiod to period:

market-related impacts that differ from our best estimate assumptions, which include: (i) impacts of returns in equity markets, net of hedging, for which our best estimate assumptions are approximately 2% per quarter. This also includes the impact of the basis risk inherent in our hedging program, which is the difference between the return on underlying funds of(a) products that provide benefit guarantees and the return on the derivative assets used to hedge those benefit guarantees; (ii) the impacts of changes in interest rates in the reporting period and on the value of derivative instruments used in our hedging programs including changes in credit and swap spreads, and any changes to the assumed fixed income reinvestment rates in determining the actuarial liabilities; and (iii) the impacts of changes in the fair value of investment properties in the reporting period;

assumption changes and management actions, which include: (i) the impacts of revisions to the methods and assumptions used in determining our liabilities for insurance contracts and investment contracts; and (ii) the(b) impacts on insurance contracts and investment contracts of actions taken by management in the current reporting period, referred to as management actions which include, for example, changes in the prices of in-force products, new or revised reinsurance on in-force business, and material changes to investment policies for assets supporting our liabilities; and

(c) other adjustments:

certain hedges in Canada that do not qualify for hedge accounting - (i) this adjustment enhances the comparability of our net income from period to period, as it reduces volatility to the extent it will be offset over the duration of the hedges;

fair value adjustments on MFS's share-based payment awards that are settled with MFS's own shares and accounted for as liabilities and (ii) measured at fair value each reporting period until they are vested, exercised and repurchased - this adjustment enhances the comparability of MFS's results with publicly traded asset managers in the United States;

(iii) acquisition, integration and restructuring costs; and

(iv) other items that are unusual or exceptional in nature.

All factors discussed in this document that impact our underlying net incomeare also applicable to reported net income.

All EPS measures in this document refer to fully diluted EPS, unless otherwisestated. As noted below, underlying EPS excludes the dilutive impacts ofconvertible instruments.

The following table sets out the amounts that were excluded from our underlyingnet income (loss) and underlying EPS, and provides a reconciliation to ourreported net income (loss) and EPS based on IFRS.

Reconciliations of Select Net Income Measures Quarterly results

($ millions, unless otherwise noted) Q1'21 Q4'20 Q1'20

Reported net income 937 744 391

Market-related impacts

Equity market impacts

Impacts from equity market changes 67 122 (303)

Basis risk impacts 5 (14) (57)

Equity market impacts 72 108 (360)

Interest rate impacts^(1)

Impacts of interest rate changes 161 5 (87)

Impacts of credit spread movements (8) (63) 127

Impacts of swap spread movements (12) (16) 39

Interest rate impacts 141 (74) 79

Impacts of changes in the fair value of (4) (14) (12) investment properties

Less:Market-related impacts 209 20 (293)

Less:Assumption changes and management actions (4) (42) (53)

Other adjustments

Certain hedges in Canada that do not qualify - - (1) for hedge accounting

Fair value adjustments on MFS's share-based (44) (46) 10 payment awards

Acquisition, integration and restructuring^(2) (74) (50) (42)

Less:Total of other adjustments (118) (96) (33)

Underlying net income 850 862 770

Reported EPS (diluted) ($) 1.59 1.27 0.67

Less:Market-related impacts ($) 0.37 0.03 (0.50)

Assumption changes and management actions ($) (0.01)(0.07)(0.09)

Certain hedges in Canada that do not qualify for- - - hedge accounting ($)

Fair value adjustments on MFS's share-based (0.08)(0.08)0.02 payment awards ($)

Acquisition, integration and restructuring ($) (0.13)(0.08)(0.07)

Impact of convertible securities on diluted EPS (0.01)- - ($)

Underlying EPS (diluted) ($) 1.45 1.47 1.31

Our exposure to interest rates varies by product type, line of business,^(1) and geography. Given the long-term nature of our business, we have a higher degree of sensitivity in respect of interest rates at long durations.

Amounts relate to acquisition costs for our acquisition of a majority stake in BGO, our acquisition of a majority stake in InfraRed Capital Partners, and our acquisition of a majority stake in Crescent, which include the unwinding of the discount for the Other financial liabilities of $14 million, $15 million, $10 million in the first quarter of 2021, and^(2) the fourth quarter and first quarter of 2020, respectively. The restructuring charge of $57 million in the first quarter of 2021 related to our strategy for our workspace and redefining the role of the office. As a result of various projects to simplify our organizational structure and drive efficiencies, we recorded a restructuring charge of $20 million and $28 million in the fourth quarter and first quarter of 2020, respectively.

2. Additional Non-IFRS Measures

Management also uses the following non-IFRS financial measures:

Return on equity. IFRS does not prescribe the calculation of ROE and thereforea comparable measure under IFRS is not available. To determine reported ROE andunderlying ROE, respectively, reported net income (loss) and underlying netincome (loss) is divided by the total weighted average common shareholders'equity for the period. The quarterly ROE is annualized.

Financial leverage ratio. This total debt to total capital ratio is ratio ofdebt plus preferred shares to total capital, where debt consists of all capitalqualifying debt securities. Capital qualifying debt securities consist ofsubordinated debt and innovative capital instruments.

Dividend payout ratio. This is the ratio of dividends paid per share to dilutedunderlying EPS for the period.

Sales. In Canada, insurance sales consist of sales of individual insurance andgroup benefits products; wealth sales consist of sales of individual wealthproducts and sales in GRS. In the U.S., insurance sales consist of sales byGroup Benefits. In Asia, insurance sales consist of the individual and groupinsurance sales by our subsidiaries and joint ventures and associates, based onour proportionate equity interest, in the Philippines, Indonesia, India, China,Malaysia, Vietnam, International and Hong Kong; wealth sales consist of HongKong wealth sales, Philippines mutual fund sales, wealth sales by our India andChina insurance joint ventures and associates, and Aditya Birla Sun Life AMCLimited's equity and fixed income mutual fund sales based on our proportionateequity interest, including sales as reported by our bank distribution partners.Asset Management sales consist of gross flows for retail and institutionalClients; SLC Management gross flows include capital raising, such as uncalledcapital commitments and fund leverage. We exclude the impacts of foreignexchange translation from sales to provide greater comparability acrossreporting periods. There is no directly comparable IFRS measure.

Effective January 1, 2021, the methodology for Assets Under Management wasupdated for SLC Management with respect to certain real estate andinvestment-grade fixed income products to add uncalled capital commitments notpreviously included. This will align SLC Management's AUM with marketconventions applied across asset classes. We have updated prior period amountsfor all quarters of 2020 to reflect this change in methodology. Subsequent tothe fourth quarter of 2020, increases and decreases in all capital raising,including uncalled capital commitments and fund leverage, for theaforementioned products will be reflected in gross flows, outflows and netflows as applicable. Gross flows is a component of managed fund sales and totalwealth sales. Client distributions from the sale of underlying assets inclosed-end funds will no longer be reported in net flows.

Value of New Business. VNB represents the present value of our best estimate offuture distributable earnings, net of the cost of capital, from new businesscontracts written in a particular time period, except new business in our AssetManagement pillar. The assumptions used in the calculations are generallyconsistent with those used in the valuation of our insurance contractliabilities except that discount rates used approximate theoretical returnexpectations of an equity investor. Capital required is based on the higher ofSun Life Assurance's LICAT operating target and local (country specific)operating target capital. VNB is a useful metric to evaluate the present valuecreated from new business contracts. There is no directly comparable IFRSmeasure.

Effective January 1, 2021, VNB reflects a change in the timing of recognitionof U.S. group policies sold or renewed with an effective date of January 1,which will recognize VNB for these policies in the prior year rather than thefirst quarter, to align with the timing of U.S. renewals and reported insurancesales. We have updated prior period amounts to reflect this change.

Pre-tax net operating profit margin ratio for MFS. This ratio is a measure ofthe profitability of MFS, which excludes the impact of fair value adjustmentson MFS's share-based payment awards, investment income, and certain commissionexpenses that are offsetting. These commission expenses are excluded in orderto neutralize the impact these items have on the pre-tax net operating profitmargin ratio and have no impact on the profitability of MFS. There is nodirectly comparable IFRS measure.

After-tax profit margin for U.S. Group Benefits. This ratio assists inexplaining our results from period to period and is a measure of profitabilitythat expresses U.S. employee benefits and medical stop-loss underlying netincome as a percentage of net premiums. This ratio is calculated by dividingunderlying net income (loss) by net premiums for the trailing four quarters.There is no directly comparable IFRS measure.

Impacts of foreign exchange translation. Items impacting our ConsolidatedStatements of Operations, such as Revenue, Benefits and expenses, and Total netincome (loss), are translated into Canadian dollars using average exchangerates for the respective period. For items impacting our ConsolidatedStatements of Financial Position, such as Assets and Liabilities, period endrates are used for currency translation purposes.

Other. Management also uses the following non-IFRS financial measures for whichthere are no comparable financial measures in IFRS: (i) ASO premium and depositequivalents, mutual fund sales, managed fund sales, insurance sales, and totalpremiums and deposits; (ii) AUM, mutual fund assets, managed fund assets, otherAUM, and assets under administration; (iii) VNB which is used to measure theestimated lifetime profitability of new sales and is based on actuarialcalculations; and (iv) ACMA, which is a component of our sources of earningsdisclosure. Sources of earnings is an alternative presentation of ourConsolidated Statements of Operations that identifies and quantifies varioussources of income. The Company is required to disclose its sources of earningsby its principal regulator, OSFI.

Effective January 1, 2021, expected profit for U.S. group policies includespreviously classified new business gains, aligning group business sources ofearnings reporting across business groups. We have updated prior period amountsto reflect this change.

Forward-looking Statements

From time to time, the Company makes written or oral forward-looking statementswithin the meaning of certain securities laws, including the "safe harbour"provisions of the United States Private Securities Litigation Reform Act of1995 and applicable Canadian securities legislation. Forward-looking statementscontained in this document include statements (i) relating to our strategies,(ii) relating to our sustainable investment commitments, (iii) relating to ouranticipated acquisition of PinnacleCare, (iv) relating to our growthinitiatives and other business objectives, (v) relating to the plans we haveimplemented in response to the COVID-19 pandemic and related economicconditions and their impact on the Company, (vi) that are predictive in natureor that depend upon or refer to future events or conditions, and (vii) thatinclude words such as "achieve", "aim", "ambition", "anticipate", "aspiration","assumption", "believe", "could", "estimate", "expect", "goal", "initiatives","intend", "may", "objective", "outlook", "plan", "project", "seek", "should","strategy", "strive", "target", "will", and similar expressions.Forward-looking statements include the information concerning our possible orassumed future results of operations. These statements represent our currentexpectations, estimates, and projections regarding future events and are nothistorical facts, and remain subject to change, particularly in light of theongoing and developing COVID-19 pandemic and its impact on the global economyand its uncertain impact on our business.

Forward-looking statements are not a guarantee of future performance andinvolve risks and uncertainties that are difficult to predict. Future resultsand shareholder value may differ materially from those expressed in theseforward-looking statements due to, among other factors, the impact of theCOVID-19 pandemic and related economic conditions on our operations, liquidity,financial conditions or results and the matters set out in the Q1 2021 MD&Aunder the headings C - Profitability - 5 - Income taxes, E - Financial Strengthand H - Risk Management and in SLF Inc.'s 2020 AIF under the heading RiskFactors, and the factors detailed in SLF Inc.'s other filings with Canadian andU.S. securities regulators, which are available for review at www.sedar.com andwww.sec.gov, respectively.

Important risk factors that could cause our assumptions and estimates, andexpectations and projections to be inaccurate and our actual results or eventsto differ materially from those expressed in or implied by the forward-lookingstatements contained in this document, are set out below. The realization ofour forward-looking statements, essentially depends on our business performancewhich, in turn, is subject to many risks, which have been further heightenedwith the current COVID-19 pandemic given the uncertainty of its duration andimpact. Factors that could cause actual results to differ materially fromexpectations include, but are not limited to: market risks - related to theperformance of equity markets; changes or volatility in interest rates orcredit spreads or swap spreads; real estate investments; and fluctuations inforeign currency exchange rates; insurance risks - related to policyholderbehaviour; mortality experience, morbidity experience and longevity; productdesign and pricing; the impact of higher-than-expected future expenses; and theavailability, cost and effectiveness of reinsurance; credit risks - related toissuers of securities held in our investment portfolio, debtors, structuredsecurities, reinsurers, counterparties, other financial institutions and otherentities; business and strategic risks - related to global economic andpolitical conditions; the design and implementation of business strategies;changes in distribution channels or Client behaviour including risks relatingto market conduct by intermediaries and agents; the impact of competition; theperformance of our investments and investment portfolios managed for Clientssuch as segregated and mutual funds; changes in the legal or regulatoryenvironment, including capital requirements and tax laws; the environment,environmental laws and regulations; operational risks - related to breaches orfailure of information system security and privacy, including cyber-attacks;our ability to attract and retain employees; legal, regulatory compliance andmarket conduct, including the impact of regulatory inquiries andinvestigations; the execution and integration of mergers, acquisitions,strategic investments and divestitures; our information technologyinfrastructure; a failure of information systems and Internet-enabledtechnology; dependence on third-party relationships, including outsourcingarrangements; business continuity; model errors; information management;liquidity risks - the possibility that we will not be able to fund all cashoutflow commitments as they fall due; and other risks - COVID-19 matters,including the severity, duration and spread of COVID-19; its impact on theglobal economy, and its impact on Sun Life's business, financial condition andor results; risks associated with IFRS 17 Insurance Contracts and IFRS 9Financial Instruments; our international operations, including our jointventures; market conditions that affect our capital position or ability toraise capital; downgrades in financial strength or credit ratings; and taxmatters, including estimates and judgements used in calculating taxes.

The Company does not undertake any obligation to update or revise itsforward-looking statements to reflect events or circumstances after the date ofthis document or to reflect the occurrence of unanticipated events, except asrequired by law.

About Sun Life

Sun Life is a leading international financial services organization providinginsurance, wealth and asset management solutions to individual and corporateClients. Sun Life has operations in a number of markets worldwide, includingCanada, the United States, the United Kingdom, Ireland, Hong Kong, thePhilippines, Japan, Indonesia, India, China, Australia, Singapore, Vietnam,Malaysia and Bermuda. As of March 31, 2021, Sun Life had total assets undermanagement of $1,304 billion. For more information please visit www.sunlife.com.

Sun Life Financial Inc. trades on the Toronto (TSX), New York (NYSE) andPhilippine (PSE) stock exchanges under the ticker symbol SLF.

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SOURCE Sun Life Financial Inc.