GlobeNewswire Inc | Feb 18, 2021 07:30AM EST

February 18, 2021

Financial Highlights

-- Q4 revenue down 7.2% year-over-year as sequential quarter-over-quarter improvement continues -- Q4 operating earnings of $9.5 million, or earnings of $13.9 million as adjusted, compared to earnings of $28.8 million in the corresponding quarter of 2019 as adjusted -- Q4 earnings per share of $0.59 or $0.41 as adjusted, compared to $0.71 in the corresponding quarter of 2019 as adjusted -- Full year 2020 operating loss of $93.6 million, or earnings of $44.3 million as adjusted, compared to earnings of $90.8 million last year as adjusted

TROY, Mich., Feb. 18, 2021 (GLOBE NEWSWIRE) -- Kelly (Nasdaq: KELYA) (Nasdaq: KELYB), a leading specialty talent solutions provider, today announced results for the fourth quarter and full year of 2020. The companys 2020 fiscal year is a 53-week year and the fourth quarter of 2020 includes 14 weeks.

Peter Quigley, president and chief executive officer, announced revenue for the fourth quarter of 2020 totaled $1.2 billion, a 7.2% decline compared to the corresponding quarter of 2019. Revenue declined year-over-year in the quarter as the continuing effects of the COVID-19 crisis impacted customer demand.

Earnings from operations in the fourth quarter of 2020 totaled $9.5 million, compared to earnings of $13.1 million reported in the fourth quarter of 2019. The 2020 fourth-quarter results include a $4.4 million restructuring charge. The 2019 fourth-quarter results included a $15.8 million asset impairment charge related to a technology development project. On an adjusted basis, earnings from operations were $13.9 million compared to $28.8 million in the corresponding quarter of 2019.

The operating loss for the full year of 2020 totaled $93.6 million, compared to earnings of $81.8 million reported for the full year of 2019. The 2020 full-year results include a $147.7 million goodwill impairment charge, $12.8 million of restructuring charges, a $9.5 million customer dispute charge and a $32.1 million gain on sale of assets. The 2019 full-year results included a $15.8 million asset impairment charge related to a technology development project, restructuring charges of $5.5 million, and a gain on sale of assets of $12.3 million. On an adjusted basis, earnings from operations were $44.3 million compared to $90.8 million in 2019.

Diluted earnings per share in the fourth quarter of 2020 were $0.59 compared to $0.43 per share in the fourth quarter of 2019. Included in the earnings per share in the fourth quarter of 2020 is a non-cash gain, net of tax, on Kellys investment in Persol Holdings common stock of $0.26, partially offset by a loss of $0.08 related to restructuring charges, net of tax. Included in the earnings per share in the fourth quarter of 2019 is a $0.30 per share charge for an asset impairment charge related to a technology development project, net of tax, and $0.01 from a non-cash gain per share on Kellys investment in Persol Holdings common stock, net of tax. On an adjusted basis, earnings per share were $0.41 in the fourth quarter of 2020 compared to $0.71 in the corresponding quarter of 2019.

Diluted losses per share for the full year of 2020 were $1.83 compared to earnings per share of $2.84 for the full year of 2019. Included in the loss per share for the full year of 2020 is a non-cash goodwill impairment charge, net of tax, of $3.17; restructuring charges, net of tax, of $0.24; a $0.17 customer dispute charge, net of tax; and a non-cash loss, net of tax, on Kellys investment in Persol Holdings common stock of $0.29, partially offset by a gain of $0.61 related to the gain on sale of assets, net of tax. Included in the earnings per share for the full year of 2019 is $0.63 from a non-cash gain per share on Kellys investment in Persol Holdings common stock, net of tax; and a $0.23 gain on sale of assets, net of tax, partially offset by a $0.30 loss per share related to asset impairment charges, net of tax and a $0.10 per share restructuring charge, net of tax. On an adjusted basis, earnings per share were $1.44 for the full year of 2020 compared to $2.38 for the full year of 2019.

Each of Kellys five operating segments reported sequential revenue improvement in the fourth quarter, continuing the trend of top-line growth weve seen each quarter since the low point of the COVID-19 crisis, said Quigley. Our OCG segment showed particular strength and resilience, surpassing pre-COVID revenue levels. These results reflect gradually improving economic conditions, coupled with traction from our specialization strategy and the operating model we implemented mid-2020. Looking ahead, were optimistic that well benefit from a recovery that gains momentum throughout 2021, with pipelines for both organic and inorganic growth strengthening. Were confident weve positioned Kelly to pursue profitable growth coming out of the pandemic and well into the future.

In conjunction with its fourth quarter earnings release, Kelly has published a financial presentation on the Investor Relations page of its public website and will host a conference call at 9 a.m. ET on February 18 to review the results and answer questions. The call may be accessed in one of the following ways:

Via the Internet:Kellyservices.com

Via the Telephone (877) 692-8955 (toll free) or (234) 720-6979 (caller paid)Enter access code 5728672After the prompt, please enter #

A recording of the conference call will be available after 2:30 p.m. ET on February 18, 2021 at (866) 207-1041 (toll-free) and (402) 970-0847 (caller-paid). The access code is 4671104#. The recording will also be available at kellyservices.com during this period.

This release contains statements that are forward looking in nature and, accordingly, are subject to risks and uncertainties. These factors include, but are not limited to, changing market and economic conditions, the recent novel coronavirus (COVID-19) outbreak, competitive market pressures including pricing and technology introductions and disruptions, disruption in the labor market and weakened demand for human capital resulting from technological advances, competition law risks, the impact of changes in laws and regulations (including federal, state and international tax laws), unexpected changes in claim trends on workers compensation, unemployment, disability and medical benefit plans, or the risk of additional tax liabilities in excess of our estimates, our ability to achieve our business strategy, our ability to successfully develop new service offerings, material changes in demand from or loss of large corporate customers as well as changes in their buying practices, risks particular to doing business with government or government contractors, the risk of damage to our brand, our exposure to risks associated with services outside traditional staffing, including business process outsourcing, services of licensed professionals and services connecting talent to independent work, our increasing dependency on third parties for the execution of critical functions, our ability to effectively implement and manage our information technology strategy, the risks associated with past and future acquisitions, including risk of related impairment of goodwill and intangible assets, exposure to risks associated with investments in equity affiliates including PersolKelly Pte. Ltd., risks associated with conducting business in foreign countries, including foreign currency fluctuations, the exposure to potential market and currency exchange risks relating to our investment in Persol Holdings, risks associated with violations of anti-corruption, trade protection and other laws and regulations, availability of qualified full-time employees, availability of temporary workers with appropriate skills required by customers, liabilities for employment-related claims and losses, including class action lawsuits and collective actions, our ability to sustain critical business applications through our key data centers, risks arising from failure to preserve the privacy of information entrusted to us or to meet our obligations under global privacy laws, the risk of cyberattacks or other breaches of network or information technology security, our ability to realize value from our tax credit and net operating loss carryforwards, our ability to maintain specified financial covenants in our bank facilities to continue to access credit markets, and other risks, uncertainties and factors discussed in this release and in the Companys filings with the Securities and Exchange Commission.. Actual results may differ materially from any forward-looking statements contained herein, and we undertake no duty to update any forward-looking statement to conform the statement to actual results or changes in the Companys expectations.

About Kelly

Kelly Services, Inc. (Nasdaq: KELYA, KELYB) connects talented people to companies in need of their skills in areas including Science, Engineering, Education, Office, Contact Center, Light Industrial, and more. Were always thinking about whats next in the evolving world of work, and we help people ditch the script on old ways of thinking and embrace the value of all workstyles in the workplace. We directly employ nearly 370,000 people around the world, and we connect thousands more with work through our global network of talent suppliers and partners in our outsourcing and consulting practice. Revenue in 2020 was $4.5 billion. Visit kellyservices.com and let us help with whats next for you.

MEDIA CONTACT: ANALYST CONTACT:Jane Stehney James Polehna(248) 574-9800 (248) 244-4586stehnja@kellyservices.com james.polehna@kellyservices.com

KELLY SERVICES, INC. AND SUBSIDIARIESCONSOLIDATED STATEMENTS OF EARNINGSFOR THE 14 WEEKS ENDED JANUARY 3, 2021 AND 13 WEEKS ENDED DECEMBER 29, 2019(UNAUDITED)(In millions of dollars except per share data) % CC % 2020 2019 Change Change Change Revenue from $ 1,241.4 $ 1,337.8 $ (96.4 ) (7.2 ) % (7.8 ) %services Cost of services 1,017.3 1,092.7 (75.4 ) (6.9 ) Gross profit 224.1 245.1 (21.0 ) (8.5 ) (9.1 ) Selling, generaland 214.6 216.2 (1.6 ) (0.7 ) (1.5 ) administrativeexpenses Asset impairment ? 15.8 (15.8 ) NM charge Earnings from 9.5 13.1 (3.6 ) (27.2 ) operations Gain (loss) oninvestment in 14.8 0.7 14.1 NM Persol Holdings Other income (0.2 ) (0.1 ) (0.1 ) (109.1 ) (expense), net Earnings beforetaxes and equityin net earnings 24.1 13.7 10.4 76.1 (loss) ofaffiliate Income tax 2.5 (5.9 ) 8.4 143.1 expense (benefit) Net earningsbefore equity innet earnings 21.6 19.6 2.0 9.9 (loss) ofaffiliate Equity in netearnings (loss) 1.8 (2.6 ) 4.4 NM of affiliate Net earnings $ 23.4 $ 17.0 $ 6.4 37.6 % Basic earnings $ 0.59 $ 0.43 $ 0.16 37.2 % per shareDiluted earnings $ 0.59 $ 0.43 $ 0.16 37.2 % per share STATISTICS: Permanentplacement income(included in $ 10.8 $ 13.4 $ (2.6 ) (19.0 ) % (19.6 ) %revenue fromservices) Gross profit rate 18.1 % 18.3 % (0.2 ) pts. Conversion rate 4.2 5.3 (1.1 ) % Return: Earnings from 0.8 1.0 (0.2 ) operationsNet earnings 1.9 1.3 0.6 Effective income 10.6 % (43.2 ) % 53.8 pts. tax rate Average number ofshares outstanding (millions):Basic 39.3 39.1 Diluted 39.4 39.3 KELLY SERVICES, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF EARNINGS FOR THE 53 WEEKS ENDED JANUARY 3, 2021 AND 52 WEEKS ENDED DECEMBER 29, 2019 (UNAUDITED) (In millions of dollars except per share data) % CC % 2020 2019 Change Change Change Revenue from $ 4,516.0 $ 5,355.6 $ (839.6 ) (15.7 ) % (15.5 ) % services Cost of services 3,688.4 4,387.2 (698.8 ) (15.9 ) Gross profit 827.6 968.4 (140.8 ) (14.5 ) (14.4 ) Selling, generaland 805.6 883.1 (77.5 ) (8.8 ) (8.7 ) administrativeexpenses Goodwillimpairment 147.7 ? 147.7 NM charge Gain on sale of (32.1 ) (12.3 ) (19.8 ) (161.6 ) assets Asset impairment ? 15.8 (15.8 ) NM charge Earnings (loss) (93.6 ) 81.8 (175.4 ) NM from operations Gain (loss) oninvestment in (16.6 ) 35.8 (52.4 ) NM Persol Holdings Other income 3.4 (1.2 ) 4.6 369.5 (expense), net Earnings (loss)before taxes andequity in net (106.8 ) 116.4 (223.2 ) NM earnings (loss)of affiliate Income taxexpense (34.0 ) 0.4 (34.4 ) NM (benefit) Net earnings(loss) beforeequity in net (72.8 ) 116.0 (188.8 ) NM earnings (loss)of affiliate Equity in netearnings (loss) 0.8 (3.6 ) 4.4 NM of affiliate Net earnings $ (72.0 ) $ 112.4 $ (184.4 ) NM % (loss) Basic earnings $ (1.83 ) $ 2.85 $ (4.68 ) NM % (loss) per shareDiluted earnings $ (1.83 ) $ 2.84 $ (4.67 ) NM % (loss) per share STATISTICS: Permanentplacement income(included in $ 39.7 $ 60.1 $ (20.4 ) (33.9 ) % (33.6 ) % revenue fromservices) Gross profit 18.3 % 18.1 % 0.2 pts. rate Conversion rate (11.3 ) 8.4 (19.7 ) % Return: Earnings (loss) (2.1 ) 1.5 (3.6 ) from operationsNet earnings (1.6 ) 2.1 (3.7 ) (loss) Effective income 31.8 % 0.3 % 31.5 pts. tax rate Average numberof shares outstanding(millions):Basic 39.3 39.1 Diluted 39.3 39.2

KELLY SERVICES, INC. AND SUBSIDIARIESRESULTS OF OPERATIONS BY SEGMENT(UNAUDITED)(In millions of dollars) Fourth Quarter 2020 2019 % CC % (14 Wks) (13 Wks) Change ChangeProfessional & IndustrialRevenue from $ 511.7 $ 544.7 (6.1 ) % (6.1 ) %servicesGross profit 89.1 96.8 (8.0 ) (8.1 ) SG&A expensesexcluding 76.5 79.2 (3.5 ) (3.6 ) restructuringchargesRestructuring 1.7 (0.1 ) NM NM chargesTotal SG&A 78.2 79.1 (1.2 ) (1.2 ) expensesEarnings (loss) 10.9 17.7 (38.5 ) from operationsEarnings (loss)from operationsexcluding 12.6 17.6 (28.2 ) restructuringcharges Gross profit 17.4 % 17.8 % (0.4 ) pts. rate Science,Engineering & TechnologyRevenue from $ 257.6 $ 272.1 (5.3 ) % (5.3 ) %servicesGross profit 53.4 54.4 (1.7 ) (1.8 ) SG&A expensesexcluding 35.2 35.3 (0.1 ) (0.1 ) restructuringchargesRestructuring 0.1 ? NM NM chargesTotal SG&A 35.3 35.3 0.2 0.2 expensesEarnings (loss) 18.1 19.1 (5.3 ) from operationsEarnings (loss)from operationsexcluding 18.2 19.1 (4.8 ) restructuringcharges Gross profit 20.7 % 20.0 % 0.7 pts. rate Education Revenue from $ 91.8 $ 136.8 (32.9 ) % (32.9 ) %servicesGross profit 13.4 22.1 (39.3 ) (39.3 ) SG&A expensesexcluding 13.3 14.7 (9.4 ) (9.4 ) restructuringchargesRestructuring 0.2 ? NM NM chargesTotal SG&A 13.5 14.7 (8.0 ) (8.0 ) expensesEarnings (loss) (0.1 ) 7.4 NM from operationsEarnings (loss)from operationsexcluding 0.1 7.4 (99.1 ) restructuringcharges Gross profit 14.6 % 16.1 % (1.5 ) pts. rate Outsourcing & ConsultingRevenue from $ 102.5 $ 95.4 7.5 % 6.6 %servicesGross profit 32.7 31.6 3.8 2.3 SG&A expensesexcluding 28.9 28.4 1.9 0.4 restructuringchargesRestructuring 0.3 ? NM NM chargesTotal SG&A 29.2 28.4 2.8 1.3 expensesEarnings (loss) 3.5 3.2 13.2 from operationsEarnings (loss)from operationsexcluding 3.8 3.2 21.4 restructuringcharges Gross profit 31.9 % 33.1 % (1.2 ) pts. rate International Revenue from $ 278.0 $ 288.9 (3.8 ) % (6.1 ) %servicesGross profit 35.5 40.2 (11.7 ) (13.8 ) SG&A expensesexcluding 33.2 33.6 (1.0 ) (4.8 ) restructuringchargesRestructuring 0.3 ? NM NM chargesTotal SG&A 33.5 33.6 (0.2 ) (4.0 ) expensesEarnings (loss) 2.0 6.6 (70.0 ) from operationsEarnings (loss)from operationsexcluding 2.3 6.6 (66.1 ) restructuringcharges Gross profit 12.8 % 13.9 % (1.1 ) pts. rate

KELLY SERVICES, INC. AND SUBSIDIARIESRESULTS OF OPERATIONS BY SEGMENT(UNAUDITED)(In millions of dollars) December Year to Date 2020 2019 % Change CC % (53 Wks) (52 Wks) ChangeProfessional & IndustrialRevenue from $ 1,858.4 $ 2,213.4 (16.0 ) % (16.0 ) %servicesGross profit 330.2 388.4 (15.0 ) (15.0 ) SG&A expensesexcluding 282.6 320.9 (11.9 ) (11.9 ) restructuringchargesRestructuring 6.0 5.1 16.8 16.9 chargesTotal SG&A 288.6 326.0 (11.5 ) (11.4 ) expensesEarnings (loss) 41.6 62.4 (33.4 ) from operationsEarnings (loss)from operationsexcluding 47.6 67.5 (29.6 ) restructuringcharges Gross profit rate 17.8 % 17.5 % 0.3 pts. Science,Engineering & TechnologyRevenue from $ 1,019.1 $ 1,131.8 (9.9 ) % (9.9 ) %servicesGross profit 209.4 226.2 (7.5 ) (7.4 ) SG&A expensesexcluding 133.8 146.3 (8.6 ) (8.5 ) restructuringchargesRestructuring 0.6 0.4 74.1 74.4 chargesTotal SG&A 134.4 146.7 (8.4 ) (8.4 ) expensesEarnings (loss) 75.0 79.5 (5.8 ) from operationsEarnings (loss)from operationsexcluding 75.6 79.9 (5.4 ) restructuringcharges Gross profit rate 20.5 % 20.0 % 0.5 pts. Education Revenue from $ 286.9 $ 450.7 (36.3 ) % (36.3 ) %servicesGross profit 42.2 72.0 (41.3 ) (41.3 ) SG&A expensesexcluding 50.2 56.2 (10.6 ) (10.6 ) restructuringchargesRestructuring 1.0 ? NM NM chargesTotal SG&A 51.2 56.2 (8.8 ) (8.8 ) expensesEarnings (loss) (9.0 ) 15.8 NM from operationsEarnings (loss)from operationsexcluding (8.0 ) 15.8 NM restructuringcharges Gross profit rate 14.7 % 16.0 % (1.3 ) pts. Outsourcing & ConsultingRevenue from $ 363.5 $ 377.7 (3.8 ) % (3.8 ) %servicesGross profit 119.8 122.3 (2.0 ) (2.2 ) SG&A expensesexcluding 108.0 119.3 (9.5 ) (9.8 ) restructuringchargesRestructuring 0.3 ? NM NM chargesTotal SG&A 108.3 119.3 (9.2 ) (9.6 ) expensesEarnings (loss) 11.5 3.0 291.3 from operationsEarnings (loss)from operationsexcluding 11.8 3.0 301.7 restructuringcharges Gross profit rate 33.0 % 32.4 % 0.6 pts. International Revenue from $ 988.6 $ 1,182.5 (16.4 ) % (15.6 ) %servicesGross profit 126.0 159.5 (21.0 ) (20.3 ) SG&A expensesexcluding 133.5 140.8 (5.1 ) (4.6 ) restructuringchargesRestructuring 1.4 ? NM NM chargesTotal SG&A 134.9 140.8 (4.2 ) (3.6 ) expensesEarnings (loss) (8.9 ) 18.7 NM from operationsEarnings (loss)from operationsexcluding (7.5 ) 18.7 NM restructuringcharges Gross profit rate 12.7 % 13.5 % (0.8 ) pts. KELLY SERVICES, INC. AND SUBSIDIARIES CONSOLIDATED BALANCE SHEETS (UNAUDITED) (In millions of dollars) Jan. 3, 2021 Dec. 29, 2019 Current Assets Cash and equivalents $ 223.0 $ 25.8 Trade accountsreceivable, less allowances of$13.3 and $12.9, 1,265.2 1,282.2 respectivelyPrepaid expenses and 61.4 76.5 other current assetsProperties held for ? 21.2 saleTotal current assets 1,549.6 1,405.7 Noncurrent Assets Property and 41.0 43.1 equipment, netOperating lease 83.2 60.4 right-of-use assetsDeferred taxes 282.0 229.1 Goodwill, net 3.5 127.8 Investment in Persol 164.2 173.2 HoldingsInvestment in equity 118.5 117.2 affiliateOther assets 319.9 324.1 Total noncurrent 1,012.3 1,074.9 assets Total Assets $ 2,561.9 $ 2,480.6 Current Liabilities Short-term borrowings $ 0.3 $ 1.9 Accounts payable and 536.8 503.6 accrued liabilitiesOperating lease 19.6 20.1 liabilitiesAccrued payroll and 293.0 267.6 related taxesAccrued workers'compensation and other 22.7 25.7 claimsIncome and other taxes 53.2 65.2 Total current 925.6 884.1 liabilities Noncurrent Liabilities Operating lease 67.5 43.3 liabilitiesAccrued payroll and 58.5 ? related taxesAccrued workers'compensation and other 42.2 45.8 claimsAccrued retirement 205.8 187.4 benefitsOther long-term 59.3 55.5 liabilitiesTotal noncurrent 433.3 332.0 liabilities Stockholders' Equity Common stock 40.1 40.1 Treasury stock (17.1 ) (20.9 ) Paid-in capital 21.3 22.5 Earnings invested in 1,162.9 1,238.6 the businessAccumulated othercomprehensive income (4.2 ) (15.8 ) (loss) Total stockholders' 1,203.0 1,264.5 equity Total Liabilities and $ 2,561.9 $ 2,480.6 Stockholders' Equity Statistics: Working Capital $ 624.0 $ 521.6 Current Ratio 1.7 1.6 Debt-to-capital % 0.0 % 0.1 % Global Days Sales 64 58 OutstandingYear-to-Date Free Cash $ 170.5 $ 82.2 Flow

KELLY SERVICES, INC. AND SUBSIDIARIESCONSOLIDATED STATEMENTS OF CASH FLOWSFOR THE 53 WEEKS ENDED JANUARY 3, 2021 AND 52 WEEKS ENDED DECEMBER 29, 2019(UNAUDITED)(In millions of dollars) 2020 2019Cash flows from operating activities: Net earnings (loss) $ (72.0 ) $ 112.4 Adjustments to reconcile net earnings to net cash from operating activities:Goodwill impairment charge 147.7 ? Deferred income taxes (57.1 ) (18.3 ) Depreciation and amortization 24.2 31.6 Operating lease asset amortization 21.1 22.3 Provision for credit losses and sales allowances 12.8 4.1 Stock-based compensation 3.9 5.6 (Gain) loss on investment in Persol Holdings 16.6 (35.8 ) (Gain) loss on sale of assets (32.1 ) (12.3 ) Asset impairment charge ? 15.8 Equity in net (earnings) loss of PersolKelly Pte. Ltd. (0.8 ) 3.6 Other, net 1.4 (0.4 ) Changes in operating assets and liabilities, net of 120.3 (26.4 ) acquisitionsNet cash from operating activities 186.0 102.2 Cash flows from investing activities: Capital expenditures (15.5 ) (20.0 ) Proceeds from sale of assets 55.5 13.8 Acquisition of companies, net of cash received (39.2 ) (86.4 ) Proceeds from company-owned life insurance 2.3 3.0 Proceeds from sale of Brazil, net of cash disposed 1.2 ? Proceeds (payments) related to loans to equity affiliate 5.6 (4.4 ) Investment in equity securities (0.2 ) (1.0 ) Other investing activities 0.1 0.7 Net cash from (used in) investing activities 9.8 (94.3 ) Cash flows from financing activities: Net change in short-term borrowings (1.7 ) (0.3 ) Financing lease payments (2.0 ) (0.7 ) Dividend payments (3.0 ) (11.9 ) Payments of tax withholding for stock awards (1.2 ) (2.5 ) Other financing activities (0.2 ) (0.7 ) Net cash used in financing activities (8.1 ) (16.1 ) Effect of exchange rates on cash, cash equivalents and 9.4 (0.9 ) restricted cash Net change in cash, cash equivalents and restricted cash 197.1 (9.1 ) Cash, cash equivalents and restricted cash at beginning 31.0 40.1 of year Cash, cash equivalents and restricted cash at end of year $ 228.1 $ 31.0

KELLY SERVICES, INC. AND SUBSIDIARIESREVENUE FROM SERVICES(UNAUDITED)(In millions of dollars) Fourth Quarter 2020 2019 % CC % (14 Wks) (13 Wks) Change Change Americas United States $ 891.0 $ 979.1 (9.0 ) % (9.0 ) %Mexico 35.8 34.0 5.3 12.4 Canada 33.8 35.3 (4.2 ) (5.3 ) Puerto Rico 20.9 17.0 23.8 23.8 Brazil ? 9.0 (100.0 ) (100.0 ) Total Americas Region 981.5 1,074.4 (8.6 ) (8.5 ) Europe France 57.0 60.0 (5.0 ) (11.8 ) Switzerland 59.2 50.7 16.7 6.6 Portugal 42.6 44.3 (3.9 ) (10.7 ) Russia 29.9 33.5 (10.8 ) 6.7 United Kingdom 17.2 21.5 (19.8 ) (21.8 ) Italy 15.7 16.1 (2.1 ) (9.0 ) Germany 8.0 9.1 (11.8 ) (18.1 ) Ireland 5.9 5.0 19.2 10.7 Other 15.9 16.0 (1.0 ) (4.6 ) Total Europe Region 251.4 256.2 (1.9 ) (5.6 ) Total Asia-Pacific Region 8.5 7.2 16.9 12.1 Total Kelly Services, $ 1,241.4 $ 1,337.8 (7.2 ) % (7.8 ) %Inc.

KELLY SERVICES, INC. AND SUBSIDIARIESREVENUE FROM SERVICES(UNAUDITED)(In millions of dollars) December Year to Date 2020 2019 % CC % (53 Wks) (52 Wks) Change Change Americas United $ 3,260.2 $ 3,892.5 (16.2 ) % (16.2 ) %StatesCanada 122.5 136.1 (10.0 ) (9.2 ) Mexico 114.4 123.6 (7.5 ) 2.1 Puerto Rico 77.0 74.6 3.3 3.3 Brazil 17.0 34.1 (50.1 ) (39.5 ) TotalAmericas 3,591.1 4,260.9 (15.7 ) (15.3 ) Region Europe France 198.2 248.6 (20.3 ) (21.9 ) Switzerland 200.4 200.7 (0.2 ) (5.9 ) Portugal 141.7 179.8 (21.2 ) (22.8 ) Russia 118.5 117.6 0.8 12.0 United 73.7 103.1 (28.5 ) (28.6 ) KingdomItaly 58.2 75.9 (23.3 ) (24.7 ) Germany 30.1 41.6 (27.7 ) (28.9 ) Ireland 19.9 33.1 (39.9 ) (41.2 ) Other 54.6 67.5 (19.2 ) (17.8 ) Total Europe 895.3 1,067.9 (16.2 ) (16.8 ) Region TotalAsia-Pacific 29.6 26.8 10.1 11.3 Region Total KellyServices, $ 4,516.0 $ 5,355.6 (15.7 ) % (15.5 ) %Inc.

KELLY SERVICES, INC. AND SUBSIDIARIESRECONCILIATION OF NON-GAAP MEASURESFOURTH QUARTER(UNAUDITED)(In millions of dollars) 2020 2019SG&A Expenses: As Reported Restructuring Adjusted Adjusted ^(5)Professional & $ 78.2 $ (1.7 ) $ 76.5 $ 79.2 IndustrialScience,Engineering & 35.3 (0.1 ) 35.2 35.3 TechnologyEducation 13.5 (0.2 ) 13.3 14.7 Outsourcing & 29.2 (0.3 ) 28.9 28.4 ConsultingInternational 33.5 (0.3 ) 33.2 33.6 Corporate 24.9 (1.8 ) 23.1 25.1 Total Company $ 214.6 $ (4.4 ) $ 210.2 $ 216.3

2020 2019Earnings Restructuring(loss) from As Reported ^(5) Adjusted AdjustedOperations:Professional $ 10.9 $ 1.7 $ 12.6 $ 17.6 & IndustrialScience,Engineering & 18.1 0.1 18.2 19.1 TechnologyEducation (0.1 ) 0.2 0.1 7.4 Outsourcing & 3.5 0.3 3.8 3.2 ConsultingInternational 2.0 0.3 2.3 6.6 Corporate (24.9 ) 1.8 (23.1 ) (25.1 ) Total Company $ 9.5 $ 4.4 $ 13.9 $ 28.8

KELLY SERVICES, INC. AND SUBSIDIARIESRECONCILIATION OF NON-GAAP MEASURESFOURTH QUARTER(UNAUDITED)(In millions of dollars) 2019SG&A Expenses: As Reported Restructuring^(5) AdjustedProfessional & Industrial $ 79.1 $ 0.1 $ 79.2 Science, Engineering & Technology 35.3 ? 35.3 Education 14.7 ? 14.7 Outsourcing & Consulting 28.4 ? 28.4 International 33.6 ? 33.6 Corporate 25.1 ? 25.1 Intersegment ? ? ? Total Company $ 216.2 $ 0.1 $ 216.3

2019Earnings (loss) As Reported Restructuring Asset Impairment Adjustedfrom Operations: ^(5) Charge^(6)Professional & $ 17.7 $ (0.1 ) $ ? $ 17.6 IndustrialScience,Engineering & 19.1 ? ? 19.1 TechnologyEducation 7.4 ? ? 7.4 Outsourcing & 3.2 ? ? 3.2 ConsultingInternational 6.6 ? ? 6.6 Corporate (40.9 ) ? 15.8 (25.1 ) Total Company $ 13.1 $ (0.1 ) $ 15.8 $ 28.8

KELLY SERVICES, INC. AND SUBSIDIARIESRECONCILIATION OF NON-GAAP MEASURESDECEMBER YEAR TO DATE(UNAUDITED)(In millions of dollars) 2020 2019 Gain Goodwill onSG&A As impairment sale Customer Restructuring Adjusted AdjustedExpenses: Reported ^(1) of Dispute^(4) ^(5) assets ^(3)Professional $ 288.6 $ ? $ ? $ ? $ (6.0 ) $ 282.6 $ 320.9 & IndustrialScience,Engineering & 134.4 ? ? ? (0.6 ) 133.8 146.3 TechnologyEducation 51.2 ? ? ? (1.0 ) 50.2 56.2 Outsourcing & 108.3 ? ? ? (0.3 ) 108.0 119.3 ConsultingInternational 134.9 ? ? (9.5 ) (1.4 ) 124.0 140.8 Corporate 88.2 ? ? ? (3.5 ) 84.7 94.1 Total Company $ 805.6 $ ? $ ? $ (9.5 ) $ (12.8 ) $ 783.3 $ 877.6

2020 2019Earnings Goodwill Gain on Customer(loss) from As Reported impairment^ sale Dispute^ Restructuring^ Adjusted AdjustedOperations: (1) of assets^ (4) (5) (3)Professional $ 41.6 $ ? $ ? $ ? $ 6.0 $ 47.6 $ 67.5 & IndustrialScience,Engineering & 75.0 ? ? ? 0.6 75.6 79.9 TechnologyEducation (9.0 ) ? ? ? 1.0 (8.0 ) 15.8 Outsourcing & 11.5 ? ? ? 0.3 11.8 3.0 ConsultingInternational (8.9 ) ? ? 9.5 1.4 2.0 18.7 Corporate (203.8 ) 147.7 (32.1 ) ? 3.5 (84.7 ) (94.1 ) Total Company $ (93.6 ) $ 147.7 $ (32.1 ) $ 9.5 $ 12.8 $ 44.3 $ 90.8

KELLY SERVICES, INC. AND SUBSIDIARIESRECONCILIATION OF NON-GAAP MEASURESDECEMBER YEAR TO DATE(UNAUDITED)(In millions of dollars) 2019SG&A Expenses: As Restructuring^(5) Adjusted ReportedProfessional & Industrial $ 326.0 $ (5.1 ) $ 320.9 Science, Engineering & Technology 146.7 (0.4 ) 146.3 Education 56.2 ? 56.2 Outsourcing & Consulting 119.3 ? 119.3 International 140.8 ? 140.8 Corporate 94.1 ? 94.1 Total Company $ 883.1 $ (5.5 ) $ 877.6

2019Earnings Gain on Restructuring Asset(loss) from As Reported sale of ^(5) Impairment AdjustedOperations: assets^(3) Charge^(6)Professional $ 62.4 $ ? $ 5.1 $ ? $ 67.5 & IndustrialScience,Engineering & 79.5 ? 0.4 ? 79.9 TechnologyEducation 15.8 ? ? ? 15.8 Outsourcing & 3.0 ? ? ? 3.0 ConsultingInternational 18.7 ? ? ? 18.7 Corporate (97.6 ) (12.3 ) ? 15.8 (94.1 ) Total Company $ 81.8 $ (12.3 ) $ 5.5 $ 15.8 $ 90.8

KELLY SERVICES, INC. AND SUBSIDIARIESRECONCILIATION OF NON-GAAP MEASURES (continued)(UNAUDITED)(In millions of dollars except per share data) Fourth Quarter December Year to Date 2020 2019 2020 2019Income tax expense $ 2.5 $ (5.9 ) $ (34.0 ) $ 0.4 (benefit)Taxes on goodwill ? ? 23.0 ? impairment charge^(1)Taxes on investment in (4.5 ) (0.3 ) 5.1 (11.0 ) Persol Holdings^(2)Taxes on gain on sale ? ? (8.1 ) (3.3 ) of assets^(3)Taxes on customer ? ? 2.8 ? dispute^(4)Taxes on restructuring 1.0 (0.1 ) 3.2 1.4 charges^(5)Taxes on asset ? 4.0 ? 4.0 impairment charge^(6)Adjusted income tax $ (1.0 ) $ (2.3 ) $ (8.0 ) $ (8.5 ) expense (benefit) Fourth Quarter December Year to Date 2020 2019 2020 2019Net earnings (loss) $ 23.4 $ 17.0 $ (72.0 ) $ 112.4 Goodwill impairmentcharge, net of taxes^ ? ? 124.7 ? (1)(Gain) loss oninvestment in Persol (10.3 ) (0.4 ) 11.5 (24.8 ) Holdings, net of taxes^(2)(Gain) loss on sale ofassets, net of taxes^ ? ? (23.9 ) (9.0 ) (3)Customer dispute, net ? ? 6.7 ? of taxes^(4)Restructuring charges, 3.4 ? 9.6 4.1 net of taxes^(5)Asset impairmentcharge, net of taxes^ ? 11.8 ? 11.8 (6)Adjusted net earnings $ 16.5 $ 28.4 $ 56.6 $ 94.5 Fourth Quarter December Year to Date 2020 2019 2020 2019 Per Share Per ShareNet earnings (loss) $ 0.59 $ 0.43 $ (1.83 ) $ 2.84 Goodwill impairmentcharge, net of taxes^ ? ? 3.17 ? (1)(Gain) loss oninvestment in Persol (0.26 ) (0.01 ) 0.29 (0.63 ) Holdings, net of taxes^(2)Gain on sale ofassets, net of taxes^ ? ? (0.61 ) (0.23 ) (3)Customer dispute, net ? ? 0.17 ? of taxes^(4)Restructuring charges, 0.08 ? 0.24 0.10 net of taxes^(5)Asset impairmentcharge, net of taxes^ ? 0.30 ? 0.30 (6)Adjusted net earnings $ 0.41 $ 0.71 $ 1.44 $ 2.38

Note: Earnings per share amounts for each quarter are required to be computed independently and may not equal the amounts computed for the total year.

KELLY SERVICES, INC. AND SUBSIDIARIESRECONCILIATION OF NON-GAAP MEASURES(UNAUDITED)

Management believes that the non-GAAP (Generally Accepted Accounting Principles) information excluding the 2020 goodwill impairment charge, the 2020 and 2019 gains and losses on the investment in Persol Holdings, the 2020 and 2019 gains on sale of assets, the 2020 customer dispute, the 2020 and 2019 restructuring charges and the 2019 asset impairment charge are useful to understand the Company's fiscal 2020 financial performance and increases comparability. Specifically, Management believes that removing the impact of these items allows for a meaningful comparison of current period operating performance with the operating results of prior periods. Management also believes that such measures are used by those analyzing performance of companies in the staffing industry to compare current performance to prior periods and to assess future performance.

These non-GAAP measures may have limitations as analytical tools because they exclude items which can have a material impact on cash flow and earnings per share. As a result, Management considers these measures, along with reported results, when it reviews and evaluates the Company's financial performance. Management believes that these measures provide greater transparency to investors and provide insight into how Management is evaluating the Company's financial performance. Non-GAAP measures should not be considered a substitute for, or superior to, measures of financial performance prepared in accordance with GAAP.

(1)The goodwill impairment charge is the result of an interim impairment test the Company performed during the first quarter of 2020, due to a triggering event caused by a decline in the Company's common stock price.

(2)The gains and losses on the investment in Persol Holdings represent the change in fair value of the investment during the period presented and the related tax expense and benefit.

(3)Gain on sale of assets in 2020 primarily represents the excess of the proceeds over the cost of the headquarters properties sold during the first quarter of 2020. Gain on sale of assets in 2019 primarily represents the excess of the proceeds over the cost of an unused parcel of land located near the Company headquarters sold during the second quarter of 2019.

(4)Customer dispute represents a non-cash charge in Mexico to increase the reserve against a long-term receivable from a former customer based on an updated probability of loss assessment.

(5)Restructuring charges in 2020 represent severance costs and lease terminations in the first quarter of 2020 in preparation for the new operating model adopted in the third quarter of 2020 and additional severance costs in the fourth quarter of 2020 to provide sustainable cost reductions as a result of the continuing COVID-19 demand disruption. Restructuring charges in 2019 represent severance costs primarily related to U.S. branch-based staffing operations.

(6)Asset impairment charge in 2019 represents the write-off of previously capitalized costs associated with a U.S. front and middle office technology development project that we determined we would not complete in order to enhance and expand a technology platform already in existence.