GlobeNewswire Inc | Jan 29, 2021 07:30AM EST

January 29, 2021

Dallas, Jan. 29, 2021 (GLOBE NEWSWIRE) -- Thryv Holdings, Inc. (NASDAQ:THRY), provider of Thryv software, the end-to-end client experience platform built for small business, today announced that it has been named the 2020 APPEALIE SaaS Award Winner for Customer Success.

The APPEALIE SaaS Award selections focus on SaaS applications that honor customer-obsessed SaaS platforms that go above and beyond to deliver extraordinary experiences, said Matt Harney, founder of APPEALIE.

The awards are based on customer feedback and data, including Net Promoter Scores and customer responses to APPEALIEs proprietary survey, as well as additional due diligence, determined by award categories. The Customer Success Award is judged by customer success experts, who review customer testimonials and outcomes.

"'Client-devoted is the perfect way to describe our team atThryv, said Grant Freeman, Thryvs VP of Client Success. We are far more than a software platform. We are a team dedicated to providing the level of service needed to ensureour clients succeed at using our software to achieve their goals,and, in turn,succeedin delivering a seamless end-to-end experience for their customers, as well.

Added Freeman: We offer our users something they wont find with other small business SaaS providers in the market: catered coaching sessions during onboarding and free, ongoing 24-7 live support. This putsThryvin a class byitself, andensures our users dont miss a beat in their day-to-day operations.

Thryvs software allows users to deliver a better experience for their clients with the functionality to create personalized touchpoints throughout the entire customer journey. These customizable touchpoints include:

-- Automated marketing, such as welcome emails or text message appointment reminders -- Service packages to boost customer loyalty, such as multi-visit fitness packages or home maintenance packages -- Anytime online scheduling -- Listings control and social media management -- Review requests and management -- Easy payments via ThryvPaySM, the fully integrated payment processing service

Plus, Thryv users have access to round-the-clock Thryv experts, providing setup and activation support along with in-app help videos, tutorials and a dedicated online knowledge center.

I love the fact that I get immediate responses to anything I ask or need, Thryv user Veronica Coldiron wrote in a Thryv software review on G2. Shes the senior accountant at Chemical South Transport in Savannah, Ga. Our salesperson is now more like a family member and our social media presence has skyrocketed. I can't imagine having a better experience!

Thryv is honored for the recognition from the APPEALIE SaaS Awards. To learn more, visit Thryv.com.

About Thryv Holdings, Inc.

The company owns the easy-to-use Thryv end-to-end customer experience software built for small business that helps over 40,000 SaaS clients with the daily demands of running a business. With Thryv, they can get the job, manage the job and get credit. Thryvs award-winning platform provides modernized business functions, allowing small-to-medium-sized businesses (SMB) to reach more customers, stay organized, get paid faster and generate reviews. These include building a digital customer database, automated marketing through email and text, updating business listings across the internet, scheduling online appointments, sending notifications and reminders, managing ratings and reviews, generating estimates and invoices and processing payments.

Thryv supports franchise operators and multi-location business owners with Hub by Thryv, a software console that enables businesses managers to oversee their operations using the Thryv software.

Thryv also connects local businesses to consumer services through our search, display and social media management products, our print directories featuring The Real Yellow Pages tagline, and our local search portals, which operate under the DexKnows.com, Superpages.com and Yellowpages.com URLs and reach some 35 million monthly visitors. For more information about the company, visit thryv.com.

Thryv delivers business services to more than 360,000 SMBs across America that enable them to compete and win in todays economy.

Learn more about Thryv on LinkedIn and Medium.



Media Contact:

Paige Blankenship

Thryv, Inc.

972.453.3012

paige.blankenship@thryv.com



Investor Contact:

Cameron Lessard

Thryv, Inc.

214.773.7022

cameron.lessard@thryv.com



KJ Christopher

Thryv, Inc.

972.453.7068

KJ.Christopher@thryv.com



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Paige BlankenshipThryv, Inc.972.453.3012paige.blankenship@thryv.com