Business Wire | Nov 11, 2020 04:05PM EST

Synacor Reports Third Quarter 2020 Financial Results

Nov. 11, 2020

BUFFALO, N.Y.--(BUSINESS WIRE)--Nov. 11, 2020--Synacor, Inc. (Nasdaq: SYNC), a leading provider of cloud-based Collaboration and Identity Management software and services serving global enterprises, video, internet and communications providers, and governments, today announced its financial results for the third quarter ended September 30, 2020.

Third Quarter Financial Highlights

* Third quarter revenue of $18.5 million * GAAP net loss of $4.0 million, inclusive of $1.8 million of restructuring and impairment charges * Adjusted EBITDA of $1.0 million with near break-even operating cash flow * Portal & Advertising Segment Adjusted EBITDA margin of 7% with sequential revenue growth of 16%, showing solid recovery post the onset of COVID-19 * $8.1 million of recurring software revenue, that included 17% year-over-year growth in our focus areas of Zimbra Enterprise SaaS and Cloud ID SaaS * Company reinstates financial guidance for the fourth quarter 2020, including expectations for continued double-digit Enterprise SaaS growth, double-digit Adjusted EBITDA margins and positive free cash flow

"Our third quarter results provide real evidence of Synacor's transformation into a world-class Enterprise SaaS company that is also committed to expanded margins and positive cash flow," said Himesh Bhise, Synacor's Chief Executive Officer. "Zimbra Enterprise SaaS plus Cloud ID SaaS delivered 17% year-over-year growth, our second consecutive quarter of double digit Enterprise SaaS revenue growth that we expect will continue into 2021. We have also improved profitability: year-to-date Software Segment adjusted EBITDA margin expanded to 32% from 27% a year ago, and our Portal & Advertising Segment adjusted EBITDA margin was 7% in Q3 and break-even year-to-date, despite the impact of COVID-19."

Bhise added, "We enter Q4 and 2021 with noteworthy Cloud ID customer launches, a compelling new Zimbra Cloud collaboration platform, a pronounced market recovery underway in Advertising, a robust sales pipeline, and a cost structure that will yield positive free cash-flow."

Recent Operating Highlights

* Over 200 new and expansion customers for Zimbra email and collaboration platform delivered through worldwide channel partners * Debuted Zimbra Cloud in North America - an integrated collaboration suite for small business with email, videoconferencing, chat, and cloud storage - for $2.95 per month with a 30-day free trial * Signed four expansion deals for Cloud ID with content streaming and service provider customers; and pipeline remains robust * Achieved significant launch milestones with current Cloud ID customers that will grow active users, including smart-speaker enablement for a large digital services provider, doubling of traffic with a Canadian OTT provider, and going live with content network Epix * Active advertising publishers were 104 at the end of the third quarter, reflecting proactive reduction of less profitable publishers to enhance segment profitability * Renewed six Zimbra contracts, three Cloud ID contracts, and two portal contracts with service providers in North America * Unallocated corporate G&A declined 29% compared to the year ago quarter as a result of previously announced $10 million of cost reductions

Financial Results

Revenue

For the third quarter of 2020, revenue was $18.5 million, compared to reported revenue of $31.4 million, or $23.7 million when excluding the ATT.net portal business, in the third quarter of 2019. The decline was primarily driven by the COVID-19 impact on our business.

Revenue in our Software & Services segment totaled $10.1 million, compared with $11.1 million in the third quarter of 2019, as double-digit growth in Enterprise SaaS was offset by COVID-19 related declines in consumer email, maintenance, and enterprise licenses.

Revenue in our Portal & Advertising segment totaled $8.4 million, compared with reported revenue of $20.3 million, or $12.6 million net of the ATT.net portal business, in the third quarter of 2019. Revenue increased 16% sequentially compared to the second quarter of 2020, and continues to improve into the fourth quarter, despite the impact from COVID-19.

Net Loss

Net loss for the third quarter of 2020 was $4.0 million, or $0.10 per share, compared with a net loss of $3.7 million, or $0.10 per share, in the prior year. Adjusted net loss was $2.3 million, or $0.05 per share in the current quarter, compared with an adjusted net loss of $1.0 million, or $0.03 per share, in the third quarter of 2019. Adjusted net loss excludes asset impairments, restructuring charges and certain legal and professional fees.

Adjusted EBITDA

Adjusted EBITDA for the third quarter of 2020 was $1.0 million, or 5.3% of revenue, compared with $2.7 million, or 8.7% of revenue, in the third quarter of 2019. Adjusted EBITDA excludes stock-based compensation, other income and expense, asset impairments, restructuring costs, and certain legal and professional fees.

Cash

Cash and cash equivalents at the end of the third quarter was $4.3 million, compared with $6.0 million at the end of the second quarter. The Company continues to have no borrowings on its $12 million credit facility, and expects to be cash flow positive beginning with the fourth quarter of 2020 on a go-forward basis.

Guidance

The Company previously suspended its practice of providing financial guidance on May 6, 2020 given the uncertainties regarding the COVID-19 pandemic. Due to improved visibility, the Company has decided to reinstate financial guidance.

Based on information available as of November 11, 2020, the Company is providing guidance as follows for the fourth quarter 2020:

* Revenue of $20.0 million to $22.0 million * GAAP net loss of $0.5 million to $1.1 million * Adjusted EBITDA of $2.5 million to $3.1 million

Conference Call Details

Synacor will host a conference call today at 5 p.m. ET to discuss its third quarter 2020 financial results. The live webcast of the Company's earnings conference call can be accessed at https://www.synacor.com/investor-relations/events-and-presentations. To participate, please dial 1-833-235-2655 (toll free) or 1-647-689-4151 (international) and reference conference ID 4592597.

Following the conclusion of the live call, a replay of the webcast will be available on the Investor Relations section of the Company's website for at least 90 days. A telephonic replay of the conference call will also be available from 8 p.m. ET on November 11, 2020 until 11:59 p.m. ET on November 18, 2020 by dialing 1-800-585-8367 or 1-416-621-4642 and using the pin number 4592597.

About Synacor

Synacor (Nasdaq: SYNC) is a cloud-based software and services company serving global video, internet and communications providers, device manufacturers, governments and enterprises. Synacor's mission is to enable its customers to better engage with their consumers. Its customers use Synacor's technology platforms and services to scale their businesses and extend their subscriber relationships. Synacor delivers managed portals, advertising solutions, email and collaboration platforms, and cloud-based identity management. www.synacor.com

Non-GAAP Financial Measures

The Company uses certain non-GAAP financial measures in this release. Generally, a non-GAAP financial measure is a numerical measure of a company's performance, financial position or cash flows that either excludes or includes amounts that are not normally excluded or included in the most directly comparable measure calculated and presented in accordance with generally accepted accounting principles (GAAP).

We report adjusted EBITDA because it is a key measure used by our management and Board of Directors to understand and evaluate our core operating performance and trends, to prepare and approve our annual budget and to develop short- and long-term operational plans. In particular, the exclusion of certain expenses in calculating adjusted EBITDA can provide a useful measure for period-to-period comparisons of our core business. Accordingly, we believe that adjusted EBITDA provides useful information to investors and others in understanding and evaluating our operating results in the same manner as our management and Board of Directors.

For a reconciliation of adjusted EBITDA to net loss, the most directly comparable financial measure calculated and presented in accordance with GAAP, please refer to the table "Reconciliation of GAAP to Non-GAAP Measures" in this press release.

We report adjusted net loss and adjusted diluted earnings per share because we believe these measures provide investors with additional information to assess our financial performance. These measures should be viewed as supplemental data, rather than substitutes or alternatives to the comparable GAAP measures. For a reconciliation of our GAAP Condensed Consolidated Statements of Operations to our adjusted non-GAAP measures, please refer to the table "Reconciliation of Adjusted Financial Measures" in this press release.

Safe Harbor Statement Under the Private Securities Litigation Reform Act of 1995

"Safe Harbor" statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward-looking statements concerning Synacor's expected financial performance including, without limitation, it's fourth quarter and full year 2020 guidance, the statements and quotations from management, statements regarding the impact of the Company's cost reduction plan on its future financial results, statements regarding future revenue improvement in the Portal & Advertising segment and the ability to achieve positive cash flow in future periods, and Synacor's strategic and operational plans. The achievement or success of the matters covered by such forward-looking statements involves risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, the Company's results could differ materially from the results expressed or implied by the forward-looking statements the Company makes.

The risks and uncertainties referred to above include - but are not limited to - risks associated with: the impact of the COVID-19 pandemic on our business, execution of our plans and strategies; our ability to obtain new customers; our ability to integrate the assets and personnel from acquisitions; expectations regarding consumer taste and user adoption of applications and solutions; developments in internet browser software and search advertising technologies; general economic conditions; expectations regarding the Company's ability to timely expand the breadth of services and products or introduction of new services and products; consolidation within the cable and telecommunications industries; changes in the competitive dynamics in the market for online search and digital advertising; the risk that security measures could be breached and unauthorized access to subscriber data could be obtained; potential third party intellectual property infringement claims or other legal claims against Synacor; and the price volatility of our common stock.

Further information on these and other factors that could affect the Company's financial results is included in filings it makes with the Securities and Exchange Commission from time to time, including the section entitled "Risk Factors" in the Company's most recent Form 10-K filed with the SEC. These documents are available on the SEC Filings section of the Investor Information section of the Company's website at http://investor.synacor.com/. All information provided in this release and in the attachments is available as of November 11, 2020, and except as required by applicable law, Synacor undertakes no duty to update this information.

Synacor, Inc.

Condensed Consolidated Balance Sheets

(In thousands)

(Unaudited)

September 30, December 31, 2020 2019



Assets

Current assets:

Cash and cash equivalents $ 4,280 $ 10,966

Accounts receivable, net 12,809 20,532

Prepaid expenses and other current assets 3,287 2,989

Total current assets 20,376 34,487

Property and equipment, net 12,192 14,948

Operating lease right-of-use assets 3,458 4,765

Goodwill 15,943 15,948

Intangible assets 6,820 8,411

Other assets 876 1,319

Total Assets $ 59,665 $ 79,878



Liabilities and Stockholders' Equity

Current liabilities:

Accounts payable $ 8,597 $ 12,583

Accrued expenses and other current 3,725 5,878 liabilities

Current portion of deferred revenue 5,750 6,509

Current portion of long-term debt and 1,018 2,529 finance leases

Current portion of operating lease 2,434 2,165 liabilities

Total current liabilities 21,524 29,664

Long-term portion debt and finance leases 1,309 729

Deferred revenue 1,696 2,366

Long-term portion of operating lease 1,629 2,846 liabilities

Deferred income taxes 334 275

Other long-term liabilities 248 334

Total Liabilities 26,740 36,214

Stockholders' Equity:

Common stock 405 401

Treasury stock (2,004 ) (1,931 )

Additional paid-in capital 147,572 146,460

Accumulated deficit (112,416 ) (100,747 )

Accumulated other comprehensive loss (632 ) (519 )

Total stockholders' equity 32,925 43,664

Total Liabilities and Stockholders' Equity $ 59,665 $ 79,878

Synacor, Inc.

Condensed Consolidated Statement of Operations

(In thousands except for share and per share data)

(Unaudited)

Three Months Ended September 30,

Nine Months Ended September 30,

2020

2019

2020

2019

Revenue

$

18,529

$

31,366

$

57,288

$

95,039

Costs and operating expenses:

Cost of revenue (1)

10,403

15,634

30,168

49,292

Technology and development (1)(2)

3,085

5,545

9,136

14,668

Sales and marketing (2)

3,410

5,473

11,581

17,014

General and administrative (1)(2)

3,238

5,648

10,978

14,068

Depreciation and amortization

1,991

2,605

6,430

7,607

Total costs and operating expenses

22,127

34,905

68,293

102,649

Loss from operations

(3,598

)

(3,539

)

(11,005

)

(7,610

)

Other (expense) income, net

(124

)

101

218

110

Interest expense

(37

)

(80

)

(146

)

(199

)

Loss before income taxes

(3,759

)

(3,518

)

(10,933

)

(7,699

)

Provision for income taxes

203

207

736

757

Net loss

$

(3,962

)

$

(3,725

)

$

(11,669

)

$

(8,456

)

Net loss per share:

Basic

$

(0.10

)

$

(0.10

)

$

(0.30

)

$

(0.22

)

Diluted

$

(0.10

)

$

(0.10

)

$

(0.30

)

$

(0.22

)

Weighted average shares used to compute net loss per share:

Basic

39,503,951

39,073,998

39,405,791

39,047,561

Diluted

39,503,951

39,073,998

39,405,791

39,047,561

Synacor, Inc.

Condensed Consolidated Statement of Operations

(In thousands except for share and per share data)

(Unaudited)

Three Months Ended September Nine Months Ended September 30, 30,

2020 2019 2020 2019



Revenue $ 18,529 $ 31,366 $ 57,288 $ 95,039

Costs andoperating expenses:

Cost of 10,403 15,634 30,168 49,292 revenue (1)

Technology anddevelopment 3,085 5,545 9,136 14,668 (1)(2)

Sales and 3,410 5,473 11,581 17,014 marketing (2)

General andadministrative 3,238 5,648 10,978 14,068 (1)(2)

Depreciationand 1,991 2,605 6,430 7,607 amortization

Total costsand operating 22,127 34,905 68,293 102,649 expenses

Loss from (3,598 ) (3,539 ) (11,005 ) (7,610 ) operations

Other(expense) (124 ) 101 218 110 income, net

Interest (37 ) (80 ) (146 ) (199 ) expense

Loss before (3,759 ) (3,518 ) (10,933 ) (7,699 ) income taxes

Provision for 203 207 736 757 income taxes

Net loss $ (3,962 ) $ (3,725 ) $ (11,669 ) $ (8,456 )

Net loss per share:

Basic $ (0.10 ) $ (0.10 ) $ (0.30 ) $ (0.22 )

Diluted $ (0.10 ) $ (0.10 ) $ (0.30 ) $ (0.22 )

Weighted average shares used to compute net loss per share:

Basic 39,503,951 39,073,998 39,405,791 39,047,561

Diluted 39,503,951 39,073,998 39,405,791 39,047,561

Notes:

(1) Exclusive of depreciation and amortization shown separately.

(2) Includes stock-based compensation as follows:

Notes:

(1) Exclusive of depreciation and amortization shown separately.

(2) Includes stock-based compensation as follows:

Three Months Ended September 30,

Nine Months Ended September 30,

2020

2019

2020

2019

Technology and development

$

50

$

103

$

163

$

298

Sales and marketing

97

149

301

375

General and administrative

186

277

629

511

$

333

$

529

$

1,093

$

1,184

Three Months Ended Nine Months Ended September 30, September 30,

2020 2019 2020 2019



Technology and $ 50 $ 103 $ 163 $ 298 development

Sales and marketing 97 149 301 375

General and 186 277 629 511 administrative

$ 333 $ 529 $ 1,093 $ 1,184

Synacor, Inc.

Reconciliation of GAAP to Non-GAAP Measures

(In thousands)

(Unaudited)

The following table presents a reconciliation of net loss to adjusted EBITDA for each of the periods indicated:

Three Months Ended September 30,

Nine Months Ended September 30,

2020

2019

2020

2019

Reconciliation of Adjusted EBITDA:

Net loss

$

(3,962

)

$

(3,725

)

$

(11,669

)

$

(8,456

)

Provision for income taxes

203

207

736

757

Interest expense

37

80

146

199

Other expense (income), net

124

(101

)

(218

)

(110

)

Depreciation and amortization

2,562

3,036

8,059

8,509

Asset impairment**

687

1,525

687

1,751

Stock-based compensation expense

333

529

1,093

1,184

Restructuring costs

1,099

819

1,219

819

Certain legal and professional services fees*

(94

)

370

1,704

1,406

Adjusted EBITDA

$

989

$

2,740

$

1,757

$

6,059

Synacor, Inc.

Reconciliation of GAAP to Non-GAAP Measures

(In thousands)

(Unaudited)

The following table presents a reconciliation of net loss to adjusted EBITDAfor each of the periods indicated:

Three Months Ended Nine Months Ended September September 30, 30,

2020 2019 2020 2019



Reconciliation of Adjusted EBITDA:

Net loss $ (3,962 ) $ (3,725 ) $ (11,669 ) $ (8,456 )

Provision for 203 207 736 757 income taxes

Interest expense 37 80 146 199

Other expense 124 (101 ) (218 ) (110 ) (income), net

Depreciation and 2,562 3,036 8,059 8,509 amortization

Asset impairment** 687 1,525 687 1,751

Stock-basedcompensation 333 529 1,093 1,184 expense

Restructuring 1,099 819 1,219 819 costs

Certain legal andprofessional (94 ) 370 1,704 1,406 services fees*

Adjusted EBITDA $ 989 $ 2,740 $ 1,757 $ 6,059

*

"Certain legal and professional services fees" includes legal fees and other related expenses outside the ordinary course of business, as well as fees and expenses related to merger and acquisition activities.

**"Asset Impairment" includes impairment charges related to property, plant and equipment, capitalized software and leased assets.

"Certain legal and professional services fees" includes legal fees and other* related expenses outside the ordinary course of business, as well as fees and expenses related to merger and acquisition activities.

"Asset Impairment" includes impairment charges related to property, plant** and equipment, capitalized software and leased assets.

Synacor, Inc.

Condensed Consolidated Statements of Cash Flows

(In thousands)

(Unaudited)

Nine Months Ended September 30,

2020

2019

Cash Flows from Operating Activities:

Net loss

$

(11,669

)

$

(8,456

)

Adjustments to reconcile net loss to net cash and cash equivalents provided by (used in) operating activities:

Depreciation and amortization

8,081

8,513

Asset impairment

687

1,751

Stock-based compensation expense

1,093

1,184

Provision for deferred income taxes

59

59

Change in allowance for doubtful accounts

(20

)

77

Changes in operating assets and liabilities:

Accounts receivable, net

7,743

5,369

Prepaid expenses and other assets

122

59

Operating lease right-of-use assets and liabilities, net

(109

)

36

Accounts payable, accrued expenses and other liabilities

(5,561

)

(3,132

)

Deferred revenue

(1,429

)

(251

)

Net cash (used in) provided by operating activities

(1,003

)

5,209

Cash Flows from Investing Activities:

Purchases of property and equipment

(2,640

)

(3,159

)

Net cash used in investing activities

(2,640

)

(3,159

)

Cash Flows from Financing Activities:

Repayments on long-term debt and finance leases

(2,863

)

(2,531

)

Proceeds from exercise of common stock options

-

40

Payment of debt issuance costs

-

(60

)

Purchase of treasury stock and shares received to satisfy minimum tax withholdings

(73

)

(32

)

Net cash used in financing activities

(2,936

)

(2,583

)

Effect of exchange rate changes on cash and cash equivalents

(107

)

(156

)

Net decrease in Cash and Cash equivalents

(6,686

)

(689

)

Cash and cash equivalents, beginning of period

10,966

15,921

Cash and cash equivalents, end of period

$

4,280

$

15,232

Synacor, Inc. Segment Results (In thousands except for percentages) (Unaudited)

The Company has two reportable segments which are determined on the basis of the products and services provided to customers, identified as follows:

(i) Software & Services, which includes email / collaboration (Zimbra) and identity management (Cloud ID). (ii) Portal & Advertising, which includes managed portals and advertising solutions for publishers.

The following table presents the key segment financial measures for the periods indicated. Please refer to the Reconciliation of GAAP to Non-GAAP Measures schedule for the reconciliation of Adjusted EBITDA.

Synacor, Inc.

Condensed Consolidated Statements of Cash Flows

(In thousands)

(Unaudited)

Nine Months Ended September 30,

2020 2019



Cash Flows from Operating Activities:

Net loss $ (11,669 ) $ (8,456 )

Adjustments to reconcile net loss to net cash and cash equivalentsprovided by (used in) operating activities:

Depreciation and amortization 8,081 8,513

Asset impairment 687 1,751

Stock-based compensation expense 1,093 1,184

Provision for deferred income taxes 59 59

Change in allowance for doubtful accounts (20 ) 77

Changes in operating assets and liabilities:

Accounts receivable, net 7,743 5,369

Prepaid expenses and other assets 122 59

Operating lease right-of-use assets and (109 ) 36 liabilities, net

Accounts payable, accrued expenses and other (5,561 ) (3,132 ) liabilities

Deferred revenue (1,429 ) (251 )

Net cash (used in) provided by operating (1,003 ) 5,209 activities

Cash Flows from Investing Activities:

Purchases of property and equipment (2,640 ) (3,159 )

Net cash used in investing activities (2,640 ) (3,159 )

Cash Flows from Financing Activities:

Repayments on long-term debt and finance leases (2,863 ) (2,531 )

Proceeds from exercise of common stock options - 40

Payment of debt issuance costs - (60 )

Purchase of treasury stock and shares received (73 ) (32 ) to satisfy minimum tax withholdings

Net cash used in financing activities (2,936 ) (2,583 )

Effect of exchange rate changes on cash and cash (107 ) (156 ) equivalents

Net decrease in Cash and Cash equivalents (6,686 ) (689 )

Cash and cash equivalents, beginning of period 10,966 15,921

Cash and cash equivalents, end of period $ 4,280 $ 15,232

Synacor, Inc. Segment Results (In thousands except for percentages) (Unaudited)

The Company has two reportable segments which are determined on the basis of the products and services provided to customers, identified as follows:

(i) Software & Services, which includes email / collaboration (Zimbra) and identity management (Cloud ID). (ii) Portal & Advertising, which includes managed portals and advertising solutions for publishers.

The following table presents the key segment financial measures for the periods indicated. Please refer to the Reconciliation of GAAP to Non-GAAP Measures schedule for the reconciliation of Adjusted EBITDA.

Three Months Ended September 30, Nine Months Ended September 30,

2020 2019 % Change 2020 2019 % Change



Segment Revenue:

Software & Services $ 10,116 $ 11,091 (8.8 ) % $ 32,093 $ 32,837 (2.3 ) %

Portal & Advertising 8,413 20,275 (58.5 ) % 25,195 62,202 (59.5 ) %

Total $ 18,529 $ 31,366 (40.9 ) % $ 57,288 $ 95,039 (39.7 ) %



Segment Adjusted EBITDA:

Software & Services $ 2,890 $ 3,378 (14.4 ) % $ 10,136 $ 8,966 13.0 %

Portal & Advertising 588 2,881 (79.6 ) % (56 ) 8,036 (100.7 ) %

Unallocated Corporate (2,489 ) (3,519 ) 29.3 % (8,323 ) (10,943 ) 23.9 %Expense

Total $ 989 $ 2,740 (63.9 ) % $ 1,757 $ 6,059 (71.0 ) %



Segment Adjusted EBITDA margin*

Software & Services 28.6 % 30.5 % -190 bps 31.6 % 27.3 % 430 bps

Portal & Advertising 7.0 % 14.2 % -720 bps (0.2 ) % 12.9 % -1310 bps

Total 5.3 % 8.7 % -340 bps 3.1 % 6.4 % -330 bps

* Adjusted EBITDA as a percent of revenue

The following tables presents a disaggregation of segment revenue for the periods indicated based upon the accounting definition of revenue recognition:

(i) Recurring = revenue recognized over time (ii) Non-recurring = revenue recognized at a point in time

Three Months Ended September 30, Nine Months Ended September 30,

2020 2019 % Change 2020 2019 % Change



Software & Services Revenue:

Recurring $ 8,139 $ 8,240 (1.2 ) % $ 24,532 $ 25,143 (2.4 ) %

Non-recurring 1,977 2,851 (30.7 ) % 7,561 7,334 3.1 %

Discontinued - - - % - 360 (100.0 ) %Products **

Total $ 10,116 $ 11,091 (8.8 ) % $ 32,093 $ 32,837 (2.3 ) %



Portal & Advertising Revenue:

Recurring $ 554 $ 1,274 (56.5 ) % $ 2,659 $ 3,982 (33.2 ) %

Non-recurring 7,859 19,001 (58.6 ) % 22,536 58,220 (61.3 ) %

Total $ 8,413 $ 20,275 (58.5 ) % $ 25,195 $ 62,202 (59.5 ) %



Total Revenue:

Recurring $ 8,693 $ 9,514 (8.6 ) % $ 27,191 $ 29,125 (6.6 ) %

Non-recurring 9,836 21,852 (55.0 ) % 30,097 65,554 (54.1 ) %

Discontinued - - - % - 360 - %Products **

Total $ 18,529 $ 31,366 (40.9 ) % $ 57,288 $ 95,039 (39.7 ) %

** VAM video product line which was discontinued during Q1 2019.

Synacor, Inc.

Reconciliation of Adjusted Financial Measures

(In thousands except per share amounts)

(Unaudited)

Three months ended September 30, 2020

Per GAAP Statements

Asset Impairment

Restructuring Costs

Certain Legal & Professional Fees

Adjusted Non-GAAP

Revenue

$

18,529

$

18,529

Costs and operating expenses:

Cost of revenue (1)

10,403

10,403

Technology and development (1)(2)

3,085

(405)

2,680

Sales and marketing (2)

3,410

(561)

2,849

General and administrative (1)(2)

3,238

(687)

(133)

94

2,512

Depreciation and amortization

1,991

1,991

Total costs and operating expenses

22,127

(687)

(1,099)

94

20,435

Loss from operations

(3,598)

687

1,099

(94)

(1,906)

Other expense, net

(124)

(124)

Interest expense

(37)

(37)

Loss before income taxes

(3,759)

687

1,099

(94)

(2,067)

Provision for income taxes (3)

203

203

Net loss

$

(3,962)

$

687

$

1,099

$

(94)

$

(2,270)

Diluted EPS

$

(0.10)

$

0.02

$

0.03

$

-

$

(0.05)

Three months ended September 30, 2019

Per GAAP Statements

Asset Impairment

Restructuring Costs

Certain Legal & Professional Fees

Adjusted Non-GAAP

Revenue

$

31,366

$

31,366

Costs and operating expenses:

Cost of revenue (1)

15,634

(292)

$

15,342

Technology and development (1)(2)

5,545

(329)

$

5,216

Sales and marketing (2)

5,473

(192)

$

5,281

General and administrative (1)(2)

5,648

(1,525)

(6)

(370)

$

3,747

Depreciation and amortization

2,605

2,605

Total costs and operating expenses

34,905

(1,525)

(819)

(370)

32,191

Loss from operations

(3,539)

1,525

819

370

(825)

Other income, net

101

101

Interest expense

(80)

(80)

Loss before income taxes

(3,518)

1,525

819

370

(804)

Provision for income taxes (3)

207

207

Net loss

$

(3,725)

$

1,525

$

819

$

370

$

(1,011)

Diluted EPS

$

(0.10)

$

0.04

$

0.02

$

0.01

$

(0.03)

Synacor, Inc.

Reconciliation of Adjusted Financial Measures

(In thousands except per share amounts)

(Unaudited)

Three months ended September 30, 2020

Certain Per GAAP Asset Restructuring Legal & Adjusted Statements Impairment Costs Professional Non-GAAP Fees



Revenue $ 18,529 $ 18,529

Costs andoperating expenses:

Cost of 10,403 10,403 revenue (1)

Technology anddevelopment 3,085 (405) 2,680 (1)(2)

Sales and 3,410 (561) 2,849 marketing (2)

General andadministrative 3,238 (687) (133) 94 2,512 (1)(2)

Depreciationand 1,991 1,991 amortization

Total costsand operating 22,127 (687) (1,099) 94 20,435 expenses

Loss from (3,598) 687 1,099 (94) (1,906) operations

Other expense, (124) (124) net

Interest (37) (37) expense

Loss before (3,759) 687 1,099 (94) (2,067) income taxes

Provision forincome taxes 203 203 (3)

Net loss $ (3,962) $ 687 $ 1,099 $ (94) $ (2,270)

Diluted EPS $ (0.10) $ 0.02 $ 0.03 $ - $ (0.05)



Three months ended September 30, 2019

Certain Per GAAP Asset Restructuring Legal & Adjusted Statements Impairment Costs Professional Non-GAAP Fees



Revenue $ 31,366 $ 31,366

Costs andoperating expenses:

Cost of 15,634 (292) $ 15,342 revenue (1)

Technology anddevelopment 5,545 (329) $ 5,216 (1)(2)

Sales and 5,473 (192) $ 5,281 marketing (2)

General andadministrative 5,648 (1,525) (6) (370) $ 3,747 (1)(2)

Depreciationand 2,605 2,605 amortization

Total costsand operating 34,905 (1,525) (819) (370) 32,191 expenses

Loss from (3,539) 1,525 819 370 (825) operations

Other income, 101 101 net

Interest (80) (80) expense

Loss before (3,518) 1,525 819 370 (804) income taxes

Provision forincome taxes 207 207 (3)

Net loss $ (3,725) $ 1,525 $ 819 $ 370 $ (1,011)

Diluted EPS $ (0.10) $ 0.04 $ 0.02 $ 0.01 $ (0.03)

Notes:

(1) Exclusive of depreciation and amortization shown separately.

(2) Includes stock-based compensation

(3) No income tax effects to adjustments presented due to full valuation allowance.

Synacor's management believes that certain non-GAAP measures of Adjusted Net Loss and Adjusted Diluted Earnings per Share provide investors with additional information to assess the Company's financial performance. These measures should be viewed as supplemental data, rather than substitutes or alternatives to the comparable GAAP measures.

Notes:

(1) Exclusive of depreciation and amortization shown separately.

(2) Includes stock-based compensation

(3) No income tax effects to adjustments presented due to full valuationallowance.

Synacor's management believes that certain non-GAAP measures of Adjusted Net Loss and Adjusted Diluted Earnings per Share provide investors with additional information to assess the Company's financial performance. These measures should be viewed as supplemental data, rather than substitutes or alternatives to the comparable GAAP measures.

Synacor, Inc.

Reconciliation of Adjusted Financial Measures

(In thousands except per share amounts)

(Unaudited)

Nine months ended September 30, 2020

Certain Per GAAP Asset Restructuring Legal & Adjusted Statements Impairment Costs Professional Non-GAAP Fees



Revenue $ 57,288 $ 57,288

Costs and operating expenses:

Cost of revenue (1) 30,168 30,168

Technology and 9,136 (405 ) 8,731 development (1)(2)

Sales and marketing 11,581 (561 ) 11,020 (2)

General andadministrative (1) 10,978 (687 ) (253 ) (1,704 ) 8,334 (2)

Depreciation and 6,430 6,430 amortization

Total costs and 68,293 (687 ) (1,219 ) (1,704 ) 64,683 operating expenses

Loss from (11,005 ) 687 1,219 1,704 (7,395 ) operations

Other income, net 218 218

Interest Expense (146 ) (146 )

Loss before income (10,933 ) 687 1,219 1,704 (7,323 ) taxes

Provision for 736 736 income taxes (3)

Net loss $ (11,669 ) $ 687 $ 1,219 $ 1,704 $ (8,059 )

Diluted EPS $ (0.30 ) $ 0.02 $ 0.03 $ 0.04 $ (0.21 )



Nine months ended September 30, 2019

Certain Per GAAP Asset Restructuring Legal & Adjusted Statements Impairment Costs Professional Non-GAAP Fees



Revenue $ 95,039 $ 95,039

Costs and operating expenses:

Cost of revenue (1) 49,292 (292 ) 49,000

Technology and 14,668 (329 ) 14,339 development (1)(2)

Sales and marketing 17,014 (192 ) 16,822 (2)

General andadministrative (1) 14,068 (1,751 ) (6 ) (1,406 ) 10,905 (2)

Depreciation and 7,607 7,607 amortization

Total costs and 102,649 (1,751 ) (819 ) (1,406 ) 98,673 operating expenses

Loss from (7,610 ) 1,751 819 1,406 (3,634 ) operations

Other income, net 110 110

Interest Expense (199 ) (199 )

Loss before income (7,699 ) 1,751 819 1,406 (3,723 ) taxes

Provision for 757 757 income taxes (3)

Net loss $ (8,456 ) 1,751 $ 819 $ 1,406 $ (4,480 )

Diluted EPS $ (0.22 ) $ 0.04 $ 0.02 $ 0.04 $ (0.11 )

Notes:

(1) Exclusive of depreciation and amortization shown separately.

(2) Includes stock-based compensation

(3) No income tax effects to adjustments presented due to full valuation allowance.

Synacor's management believes that certain non-GAAP measures of Adjusted Net Loss and Adjusted Diluted Earnings per Share provide investors with additional information to assess the Company's financial performance. These measures should be viewed as supplemental data, rather than substitutes or alternatives to the comparable GAAP measures.

Notes:

(1) Exclusive of depreciation and amortization shown separately.

(2) Includes stock-based compensation

(3) No income tax effects to adjustments presented due to full valuationallowance.

Synacor's management believes that certain non-GAAP measures of Adjusted Net Loss and Adjusted Diluted Earnings per Share provide investors with additional information to assess the Company's financial performance. These measures should be viewed as supplemental data, rather than substitutes or alternatives to the comparable GAAP measures.

Synacor, Inc.

Guidance Reconciliation

(In millions)

(Unaudited)

Q4-2020 FY 2020



Net Loss $(0.5) - $(1.1) $(12.1) - $(12.7)

Taxes, Interest & Other Income/Expense 0.4 1.0

Depreciation & Amortization 2.2 10.3

Stock-based Compensation 0.4 1.5

Restructuring 0.2 1.4

Certain Legal and Professional Fees 0.4 2.1

Asset Impairment - 0.7

Adjusted EBITDA $2.5 - $3.1 $4.3 - $4.9

View source version on businesswire.com: https://www.businesswire.com/news/home/20201111005856/en/

CONTACT: FNK IR Rob Fink +1.646.809.4048 rob@fnkir.com

CONTACT: Meredith Roth VP, Marketing & Corporate Communications Synacor +1.770.846.1911 mroth@synacor.com