PSG Report Finds PBM Satisfaction Stabilizes, but Key Pain Points Remain
DALLAS--(BUSINESS WIRE)--Pharmaceutical Strategies Group (“PSG”), an EPIC company, today released its 2026 Pharmacy Benefit Manager (PBM) Customer Satisfaction Report, finding that overall PBM satisfaction stabilized in 2026, while key pain points around transparency, flexibility, and partnership in managing drug trend remain. For over two decades, PSG has provided independent, comprehensive research on PBM performance through its annual report on PBM customer satisfaction.Overall Satisfaction S